U-1st Services LLC

I would not recommend this company to anyone. My home warranty company sent them out and they misdiagnosed my concern, replaced 1 component that was working fine and left saying system is working per design. Back out a week later for the same concern. Now it's a different failure. Told me my system is worn out and should be replaced but a claim is submitted anyways. Needless to say my family has not had working air conditioning for about 3 weeks because this company is not competent and honest. I would rather pay out of my pocket than use this company for free.

Mark and his partner were great! Very professional, courteous and knowledgeable. I really appreciate that Mark is part of the U-1st team.
Thank you.

I will recommend mark and the U1st team to my friends and family.

DO NOT CONTACT THIS COMPANY FOR PLUMBING SERVICE YOU WILL BE WAISTING YOUR TIME THE PLUMBER CAME TO MY HOME DIDN'T CHECK ANY PIPES OR ANYTHING BUT GAVE ME A QUOTE OF OVER 500 FOR SOMETHING THATS UNDER WARRANTY. SNEAKY PLUMBERS TRYING TO SCAM YOU TO PAY MONEY FOR SOMETHING THATS ALREADY PAID FOR AND COVERED. USE WITH CAUTION

Awesome service. Detailed-oriented. PJ, the great technicians, and customer service is wonderful. For all my AC needs, I will always call U-1st first!

If I could give this place zero stars, I would. The fan motor on the A/C unit stopped working. We called First American, and we got the contact info for U1st. I called them on a Monday, they said the soonest someone could come out would be Saturday. Obviously, we couldn’t go that long with no AC in the Memphis summer, so my husband took the fan off and put a box fan on top to hold us over for the week until they could come. Fast forward to Saturday, they called say they are on the way. An hour goes by and hey still haven’t showed up. Here’s the best part. They had showed up. But when they got here, they didn’t let us know there were here. They went straight to the unit, saw the fan wasn’t on it, THEN JUST LEFT! Didn’t come to let us know so maybe we could have put it back. Just left. We waited a week for them. And they were gone in less than a minute without even telling us. I would rather pay out of pocket for quality than use them for free, because clearly anything they do will be shoddy.

I have used this company a couple of times!! They went over and beyond to schedule with my hectic schedule. I was very satisfied with my service and will definitely be using them for my future needs

PJ saved the day!!! After lots of confusion and many phone calls PJ stepped in and resolved the problem and repaired out A/C same day. Being the manager he represented the company well and took responsibility for the confusion. Can't say enough about the company's excellent customer service.

DO NOT USE - U-1st was hired by warranty company to replace evaporator coil in my air conditioner. They did not fully insulate the pipe or attach it from the ceiling. Instead the pipe is blocking the cut off valve to our hot water heater. Also, the low voltage wire was left just hanging across a rocking chair next to the unit. Mechanical inspector rejected the inspection and contacted the company to make repair over three weeks ago, but company will not return our phone calls!!!

This company was contracted by a warranty company and provided absurdly subpar service. My Central air was not working and they said it was a matter of maintenance and that they didn't do maintenance. Literally, all the technician did was look at my AC unit downstairs and observe some leaves on it. There was no technical basis for the determined issue.

This is a great company, PJ came out and fixed my water heater after hours @ 9 pm which flooded my home, and the best part it was affordable, I will Always call U 1st# customerforlife😊😊😊😊