Choate's HVAC and Plumbing Showroom - Memphis

Needed to replace my HVAC. I called Choate’s for one of my quotes. Charles Craig came out, very professional & well prepared. He gave me recommendations & answered all my questions. Install team came out the next day & did the install. Terrance, Xavier, & Joshua were professional & explained the system to me after they finished. I highly recommend Choate’s.

Lied about having a part in stock. Said it was in stock but when they went to get it, it was not in stock.

Really seems like some purchasing agent decided not to do his job and then looked to blame the tech, the customer, the 'rona..anything other than owning his lie of having the part in their warehouse but then not having it.

Call Best Care. They are transparent about their parts requests.

Not fake, my service was for my commercial space on Madison. I dont want my actual personal information on google. But this sort of attitude towards customers is why I m glad I didn't keep trying to deal with Russel at Choates. He uses lies when cornered on doing a sub par job.

Choates did a great job fixing a job that a home warranty company had completely botched. Choates uninstalled the AC that had been installed incorrectly by someone else, and they reinstalled it properly. They took time to explain why they were doing and why. They were patient, understanding, and respectful. They were on time for their appts. Communication was great, and I appreciated the texts and emails that tell you who is coming to your home and when. After the appt you get a detailed invoice/ report. Their transparency is great.

Called and arranged for an estimate. A guy showed up who worked hard to upsell. Following that, I received two lengthy texts that attempted to do the same. Irrespective of this, I needed by ducts cleaned so agreed to the service. 15 days after the fact, I have heard nothing from them. I contacted another highly rated duct cleaning company (Complete Clean) and they completed the task within three days and for $750 less than the quote I received from Choate. Important to note that they use the exact same equipment as Choate.

Read the response below and that is not correct, we didn't agree on a date. I was to be contacted to schedule and unfortunately, that never happened. Regarding the service provided, I watched your demonstration on YouTube and the exact same equipment was used by the provider I used.

We previously had Choate's for HVAC services that were very good and this week we had a plumbing issue in the kitchen. We tried other means to alleviate the leaks and low pressure leading to frustration and finally called Choate's. They sent out Dustin who was punctual, polite and professional. He also provided some levity and was able to take a frustrating situation and turn it into a pleasant experience. He was able to quickly diagnose the problem and gave it all his effort to try and work with the current situation and faucet. In the end, we ended getting a new faucet and he was able to install it and the new garbage disposal quickly to give us back our kitchen. We highly recommend Dustin for all of your plumbing needs. We also like Choate's communication practice of sending a text to notify the arrival of a tech along with a photo to help identify who will be arriving. The only problem is the picture shown was not of Dustin. Other than the wrong photo, we are very impressed with Dustin and would highly recommend him and Choates. The only drawback to Choates is the consult fee is added even if the job is agreed upon and performed. That was not made clear at the time of the initial call and hold back the star rating. We rate the experience as a 4.5 and because Choate's appears not to wave the consult/inspection fee upon accepting the job. We cannot rate Choate's as excellent or 5 stars incidentally. Other companies waive the fee if the job is accepted/performed and Choate's should also in our opinion follow the same logic. Great job Dustin!

Absolutely the best. Choate’s has done AC repairs, full sewer line replacement, plumbing repairs, and now a full HVAC system replacement. Totally professional, great products, and great service. Make the right choice! There’s only one Choate’s!

Poor communication and grossly overpriced.
I scheduled a plumber to come to my home due to an issue with my sink backing I to my dishwasher and vice versa. I also requested for them to install the new sink I had purchased.

After arriving an hour after the end of the service window with no updates as to the plumbers whereabouts, the plumber arrived and installed my sink. All parts and supplies for the sink minus 1 screw were provided by me and in place ready for installation. The entire visit took 45 minutes to an hour.

At the end of the visit the plumber informed me he would not be able to to address my issue with my dishwasher as it was an appliance. I had made my request clear from the outset and had I known that they didn't intend to address my primary concern I never would have engaged their service in the first place. I suppose that was my fault for having my friend supervise the repairs.

The greatest upset came when I saw the charge: $863

It took multiple phone calls and emails to get anyone to address my concern seriously. They reduced the bill to $319- which is still far above a standard labor rate.

The sink was installed correctly-hence the 2 stars- but I would not recommend this company to anyone who likes clear communication or fair pricing.

Just had both HVACs in my home replaced and Choate’s was phenomenal. Can’t give enough praise for the job they did. From the person who called me back on a Sunday when our heat went out, to the Comfort Advisor, Josh, who drove through the snow the next morning, to the scheduler, to the installers Michael, Jay and Dalayno everything went smoothly and was extremely professional. Not to mention the value that was provided for the system was incredible. Five Stars all the way around.

I am changing my review to neutral (3-star), after the business refunded our money.
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Downgraded to 1-star due to a more recent terrible experience. This is regarding a back-flow test of the irrigation system where the technician said our system had back flow. In addition to charging me $199 for inspection, they sent me an invoice for $1200+ to fix it, while another irrigation company said our system was new and in good shape, and that it did not have any back flow and it passed inspection sent to #MLGW
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Jeff, the technician, showed up on time and was very thorough and courteous. He spent about an hour trying to find a solution for our difficult situation. Strongly recommended. . .

It doesn't get more dire than a nonfunctioning furnace and a forecast below zero. After finding my heat off at 1 am, I managed to get the pilot relit and the furnace on then called Choate's emergency number. The lady with whom I spoke was extremely helpful and we agreed to set up an appointment for later that day. It was a holiday with a major winter storm predicted. The two technicians arrived at 11 am in a driving snow, listened politely and then I left them in the basement. They emerged an hour later with the system repaired and a most reasonable cost. From the initial phone call to a functioning furnace everybody was courteous, competent and professional. I highly, highly recommend Choate's. They are now my favorite go to service company.