Choate's HVAC and Plumbing Showroom - Memphis

I have had a very positive experience with Choates these last 10 years. I am just now writing a review because I am impressed by how my technician Robert Chebuske went above and beyond to diagnose a recent HVAC issue. I was impressed by his punctuality, professionalism, and dedication to figuring out where the issue was, even though it was complex and took a couple visits. I feel like he was fair in his assessment and explained things easily for me to understand. Highly recommend!

Another successful service call. I asked for the same technician Kevin. He explained our issues and upon agreement, Kevin resolved our problem. He is knowledgeable and service oriented. I would recommend Kevin to any client.

I had for the last three days two of the best technicians come to my home and install 3 new air conditioner units as well as 3 furnaces. They were the most professional guys I have ever encountered. Allen, the more senior of the two, was very knowledgeable and took the time to explain everything I needed to know about the new systems. Could not have asked for a better experience and will forever trust my home HVAC needs to Choate's

If I could give more stars I would. Choate's was kind, quick and responsive during the entire process from scheduling the repair to completion. I highly recommend their service!

Update: I have now joined the yearly Family Plan to ensure my home is kept up to Choate's Standards! You should, too!

The phone dispatcher was kind and courteous, the service was prompt, and the technicians were polite, kept my house clean, and explained everything. Low rating is because the prices are outrageous. $500 to change a run capacitor. Gimme a break.

Just wanted to take a minute to say thanks,Had a problem with a/c after they had came out and did there yearly check up.Called them to let them know and they sent Dan out right away. Dan went thru the unit to find the problem.The problem was over looked on check up.Dan took his time and found issue.Clean the unit and checked and cleaned the second unit i have.Dan was top notch he knows his stuff.Also while working on unit another tech his name was Eddie was on the way home off the clock and came over to help Dan finish before Dark.Eddie was very professional and Took time out of his own time to help out,this is hard to find these days.Want to say thank you Dan and Eddie,units working like they did when new.For now own will request Dan or Eddie to come out.This is what i call customer service.

We thank the team at Choate’s for a job well done. We could not be happier with the quality of equipment and the professionalism your staff exhibited on the installation. This was not an easy project. I had very specific specifications on what I wanted to see from my prospective as an Architect and Engineer that has been VP of Construction on some of the largest projects in North America including Las Vegas Casinos, New York City skyscrapers and even the refurbishment of the world’s largest nuclear power plant. Quality was very important to me.

I had taken several bids on this project, selecting three to consider further. The proposal from Choate’s was slightly higher however leveled beside the other contractors proposals Choate's provided better equipment and value. For example; I had requested that we run a commercial grade rectangular trunk duct in our crawl space then install damper controlled ducts to the floor registers. There were a number of turns. I requested radial turns and of the other well respected HVAC contractors interviewed only Choate was able to provide this. Others planned square turns with turning vanes which is steps down in quality. Some of the others also suggested insulation on the outside of the rectangular duct which was not acceptable to me. Choate also provided some relocation of plumbing and gas that was in the ceiling of my basement since my goal is to build out a home office or den in this 200 sq. ft. area. Regarding relocation of gas one of the other HVAC contractors suggested PEX however Choate’s would not provide noting that PEX will melt in a fire becoming a torch.

The workmen were respectful, polite and it was obvious they wanted to provide the best job. They took pride in their workmanship. Project management was top notch with equipment showing up on time, plumbers when needed, duct work completed and delivered on time. There was no downtime while our system was being replaced. Tarps was put down in the house at traffic lanes and the work area was cleaned each day. The project manager showed up each day to check the work and remained on site all day the final day to make sure everything was perfect.

Choate has a notification system that sends out notifications via text and a phone call that workmen are on the way.

We highly recommend Choate’s to anyone who is replacing their system. We could not be more pleased.

Maintenance plan is exponentially higher than other local companies. On 2 separate occasions, I was told that my water heater needed to be replaced (1st) and my AC units (2nd) had parts that were failing and needed replacing. Prices quoted for both jobs were exorbitant. Got second opinions; was told the water heater needed a $75 part and that both AC units were perfectly fine. Completely fraudulent. Canceling the maintenance plan has shown to be just as cumbersome.

My technician, Brandon did an awesome Job. I called at 8:30am and he was there at 11:00. He fixed what another service company messed up. The customer service from my initial phone call with brandy was top notch. The price was great and they definitely earned new loyal customer. Thanks again Brandon and the Choates Team.

Bought a unit from choates in feb 2021 and months later I had issues. So I called them up in January 2022. They charge for services just to come out to see what’s going on. I’m upset as this was suppose to be a new unit. I learned the way they seem to play the game is to blame the customer so all charges and fees falls on customer. So I called a repairman from a different company to handle the issue. Then here we are in November 2022 and we’ve been 2 weeks living in the cold. I called choates again to address this once more. We agreed to have a service visit this past Saturday Nov 19. Issues with payments or extra weekend charges were NOT discussed at that time. Dispatcher or tech called early in morning way before scheduled time. They were planning on sending a technician before the agreed time and I told them I couldn’t do earlier. So now we had to wait. I had called to get an ETA and James the dispatcher called me at 2 PM saying it would be another 45 mins to an hour. That was okay. Then came 4 oclock when the tech finally came (2 hours after James’ call). The technician said he was told not to service us till we made some payment that I was told would be covered back in January under warranty. And to add to it, there would be extra weekend charges for this visit. None of this was discussed with me before the appointment. Or earlier with dispatcher. After trying to reach an understanding with James, he instead got very rude and obnoxious over the phone and just said he would cancel service and tell tech to leave. I asked for the number to reach supervisor but was told he’d call me the following Monday. I haven’t heard from anyone over this awful mess. Hoping I’ll get an email. Choates seems to work in their favor and does not care for their customers no matter how much their customers spend on their units. Of course they will say it’s the customers fault and ready to charge you left and right. My guess is they didn’t sell me a new or good unit. Customer service is terrible. James the dispatcher was very rude and obnoxious. The unit they sold me wasn’t cheap either, especially for me being a recently widowed woman and single mom. Gonna try calling Conway or some other competitor in hopes of at least better service!