Reviews (43)
I was never there!
BE AWARE OF THIS BUSINESS!!! You won't get any help but only rudeness after money coming out of your pocket. I purchased a home < 1 year ago and the furnace already on and off a couple times this winter. After digging out the original paperwork I found Sound Heating was the original company who installed this furnace, and they provide 10 years warranty of labor. The guy named Bret in service department was extremely cold and rude. Without asking anything about the furnace he told me they no longer go to Bellevue and cannot provide service. I stated that according to the paper work the furnace had 10 years warranty of labor. The 2nd excuse is the warranty was for original owner not for me. After couple rounds of negotiation, he finally agreed to talk to his boss. After half day the 3rd excuse is the furnace was not registered when purchased. During the entire process, you can tell how much this guy hates his job. I explained to him this home is custom-built and had a sophisticated design when installing the furnace originally, and I already asked someone else they could root cause the issue, and my one-year-old is suffering 60 C at night. Nothing coming from this guy's mouth trying to help with anything.
Found a much better compnay-Taylor Heating and Air
Sounds was too busy to address my AC unit repair so went with Capital Heating, Cooling & plumbing instead. They were very responsive and came out next day.
Sound Heating and Air Conditioning was the contractor that installed our Carrier furnace and AC from a new construction build. Three years later with issues, another HVAC company found issues due to poor initial installation. The issues are negligent and could have started a fire when the furnace comes up this Fall. The service manager, Brett was rude and unprofessional. I'm SOL and they could care less.
Bought an 10-year-warranty ac system from these crooks in 2014. Twice during that period we’ve had to call for service, and twice they’ve tried to charge us for the repair. After twisting many arms, we got them to grudgingly honor the warranty. Called today for service, and they refuse to come because we “won’t pay” them. What is the purpose of a warranty? Stay away if you think there is a purpose.
Left three messages and they never even returned my call
Weeks prior to the heatwave that hit the PNW we had signed an agreement with Sound Heating & Air Conditioning to add two A/C units to our home. The professionalism & courtesy showcased by Tammy went above and beyond our highest expectations! The day of the install happened to coincide with the highest temperature day of the heatwave and the install had to be canceled for the safety of everyone involved. Kevin McHenry himself called to apologize for the need to delay the install and promised to finish the job as soon as possible. True to his word, Sound Heating and Air Conditioning sent two teams and the next day and turned two days of work into just a few short hours. Aaron and all of the guys did a phenomenal job! We couldn't be happier with the quality, cleanliness, and professionalism showcased by all involved and don't hesitate to offer our recommendation.
Great service. Honest team that will provide good solutions at reasonable prices!
We were looking to upgrade our hot water heating system from a tanked system to the new tankless system. I called around, and finally decided to use Sound Heating & Air as the company we wanted to use. They were very professional, and took the time to explain the entire process. When the technicians arrived they were very polite, and explained how the installation process would happen. After they removed our old tanked hot water heater the technician pointed out how our old system had a very slow leak that I never noticed that actually rusted out the top of my old tank. So it was the right choice to switch out the system. From start to finish they took just over 3 hours. Took the time to ensure they cleaned up after themselves, and properly tested to system to ensure it worked correctly. Finally the technician provided detailed instructions how to register for the manufactures warranty. We are very pleased with the quality of service, and the total professionalism they provided us. We would highly recommend them for all your heating, AC, or hot water needs.
Great service and attention to detail during service.
I just want to take a moment to express my gratitude to this company. We've had to have them out on two separate instances - mind you it was nothing Sound Heating did to have the problems for either call out. Tyler is an amazing technician, he was super responsive to our urgent call out and turned up first thing in the morning and fixed the issue (due to my user error). As a courtesy he also switched out our filters in the home while he was out. Our AC unit is now working again! Thank you so much! I highly recommend them!
Had a issue with a unit under their care, service rep was persistent to get in touch with me and had a technician out same day and resolved the issue, took care to explain what was wrong and how they fixed it, excellent service!
Rude people at the company. I’m an upset customer, and they blamed my husband for their mistake. Don’t use this company. AVOID THEM!!!! Their tech cut my hose from my washer to the wall, and then blamed my husband for my washer leaking because of poor maintenance. It never leaked before, until they came and messed with it in order to fix our AC unit. Also, my husband never pulled out that hose, as the washer was just fine the day before they came to fix our AC issue. I don’t appreciate their customer service rep being completely rude, and accusatory towards us. They don’t even deserve the one star. If anyone knows a better company? Please let me know!
Our home was built in 2017 and we've noticed an issue with airflow into one particular room. I finally went up to the attic and noticed an issue that was constricting airflow to this particular room that was done during the initial installation. I called Sound Heating, and because it was past the warranty period, it wasn't covered. But I showed them a picture of the issue to Sound Heating, and they agreed this was an issue and agreed to fix it for free, 3 years later and out of warranty. They stand behind their work and made it right. Thank you Sound Heating. I will be using them for any future needs and I will gladly pay because I know that this company will stand behind their work.
My furnace main blower failed catastrophically in the middle of the night. I called Sound first thing the next morning. They got a technician to my house that afternoon, and he had it fixed in less than two hours. Good, fast, courteous service at a reasonable price.
They are trash!!!!! They're too worried about making money for themselves rather than making their customers happy.. and try this scheme their way out of paying employees..
They have not returned my call 😭
They used to be very good. Had them for 11 years. However it seems for the last few years - they have lost quality work and customer service. Just had another company looked into our heat pump - this was after I already called them several times as our 5 year heat pump/furnace was not working (which they installed). Never called back even after repeated calls. So found out they did not install the heat pump properly. Never connected the outdoor thermostat when it was installed. Even though they service it - regularly - they never mentioned about the problem. Incredible. Plus they chargemore than double that what other places does just to diagnose. $189 (weekday), $289 off hours vs $85 in other places Not stingy about money - as long as good work is done. But paying double for shoddy work is not my thing. Goodluck to new and old customers. Look elswhere.
Thank you for your patience. Thanks for picking up the after hours phone and being sincere and patient. Your on call person was busy, but still asked questions and answered my questions.