Reviews (100)
From beginning to end, these guys were absolutely fantastic! Then when we had our first little concern, Mark came to our home and figured it out quickly. I’d like to personally thank Mark! Puyallup Heating and Air is very fortunate to have Mark on their team! Sincerely, Mark & Bobbie Lynn
Addition of upstairs bonus room return air grill with ductwork and an additional supply in the bonus room. Insulation of ductwork minimized the noise level and extra Owing's Corning pink board insert into attic access. Goal is to condition bonus room both heating and air conditioning. Thanks Daniel, Tanya, Mark and Eric from Puyallup Heating and Air Conditioning. “Great Job”
Started out strong with Puyallup heating on a project so decided to call them for another project i needed finished. Person i spoke to on the phone told me they dont do bypass dampers and to call brennan heating. Didnt realize a heating company couldnt install 2x 8inch take offs and a few pieces of straight pipe. Refused to even come out and bid the job. Never even got passed the answering person. I have money apparently its not good enough for them. Past projects included, repairing duct work, and install of a filter grill. Easy stuff. - Update. 4/22-23 I stand behind my first review. My inquiry wasn't a big ticket item and thus the company decided i was not worth the time to even be interested. I would further take my money somewhere else. I have hired this company for 2x visits. Once was to check my side discharge heat pump for excessive noise, the tech was fresh out of school, unable to connect to my heat pump as he stated in his words " i dont have the correct connections for my tools, ive only worked here 3 months" He went into my attic, looked at my air handler and said everything was fine. I wasted money on that visit. The second was to perform work on a recently purchased home in which Puyallup heating had previously installed the whole new heat pump system by the clear sticker on the panel, this was a new system in which an old baseboard heaters were removed, this was performed before i owned the home and thus called the sticker on the air handler. I was called back at end of day, advised someone would show up to look at my issues, which they did, and be quoted for the items i wanted. This was all an excellent response time and the work performed was excellent. Note, they performed the repairs and upgrade i asked but never quoted or asked for payment. I even called in to make payment on the work as i was overjoyed at the quality and speed. I did not authorize the work to be done but was pleased. After being told i was of no value to the company on my last
We called Puyallup Heating and Air for a replacement of our furnace and an installation of air conditioning. I do careful research and had five companies come out to bid on the project. The brand they wanted to install, Carrier, is the top rated HVAC equipment out there. After Erik Hoover came out and thoroughly explained the options and process, and the fact they were very reasonably priced, it became obvious that they were the right company to choose. After selecting them the installation was completed the next day. We are very happy with the installation and would use them again. Thanks Erik. Greg Rose
Quick to come out and look at my furnace (and collect $) but completely non-responsive after that. I called every week for over a month in November, most times no one answered and I left messages that were not returned. When I did talk to someone it was as if I was bothering them. Didn't hear back from supplier, can't find OEM replacement, need to get another quote. I agreed to pay, just needed a paper quote but that seemed to be too much to ask. Got through the winter with space heaters. Noticed my first review wasn't posted or was removed.
I highly recommend Puyallup Heating & Air...I had another company come out to do my yearly maintenance, and they stated that my heat exchanger was cracked and I need to replace the furnace, as well as issues with my heat pump which needed to be replaced (lowest bid from them was $21k, highest was $55k.) I called PH&A and Eric came out to give me a bid on replacement items. He looked at the furnace and did not see a crack. He suggested that I book an appointment to have a service technician come out and take a look at both items. Jason came out and did a great job! He took my furnace apart and sure enough, no crack in the heat exchanger (and showed me multiple pictures to prove it.) After looking at my heat pump, he said all I needed was a contact replaced. So nice to run into honest employees that are just not out to take your money! 5+ stars!
I recently purchased a home that had a heat pump installed by puyallup heating, the heat stopped working so I had a puyallup heating tech come out and the tech found the defrost control board was bad, I got a 2nd opinion and it was found that the heat pump had went out due to improper installation and the defrost control board was fine.
Puyallup Heating and Air was excellent when we needed to have our furnace replaced. Added A/C during furnace replacement as well. Overall install went smoothly and happy with our new system as well as any follow up to check on how it was working.
Took bids, signed with them and paid large report. Waited for months (no rush) and took Monday off for install. Friday night 10 minutes before they close a guy calls and says they can’t give me the carrier I ordered but some odd brand. I call back, they are closed. Bait and switch is still a thing. They had months to let me know. This is awful and I am furious. I had a lower bid for another Brand name that I will be using. Now let’s see if the give my money back on the deposit. 😡
Puyallup Heating really came through for us when our furnace gave out during one of the coldest weeks of the year. We were happily suprised when we were informed that they would be able to install our new system the next day. We were completely satisfied with every aspect of our experience from sales to installation. A big thank you to the whole team!
Easy scheduling. On time arrival. Careful entry, exit and professional work. Service tech is knowledgeable and pricing is very fair.
I found our technician, Anthony to be a true expert going the extra mile to explain every step in the diagnostic process of furnace maintenance. Very committed to providing excellent customer service, the most thorough inspection of our furnace inner workings, electrical connections and testing of components to make sure we're prepared for winter. On top of that, the entire inside of the unit was brushed and vacuumed of dust.
The Technician Watson time and performed an excellent job for the heat pump and the furnace. The pump looks like new. The Technician was professional.
I called Puyallup Heating for a Heating/AC tune up. They were able to come out in 3 days. The tech was right on time. He was friendly, very professional, and checked out both units. For a very reasonable price. we know our units our in good running shape. The tech was thorough and I got a nice, detailed report about my units. I highly recommend them.
I have to say this is the 2nd time I’ve used this company for A/C and furnace. The first time to do maintenance on both units. Even though my furnace is 25 years old they said no work needed. The A/C is 15 years old and no work needed (3 years ago). My A/C is now 18 years old and stopped blowing cold air. He came out and explained what happened and said a capacitor needed to be replaced. He also said the fan motor will need to be replaced in the near future but didn’t need it right away. Both times the techs were completely honest. It was very refreshing. Both tech so nice and didn’t take advantage because I’m a woman. I would definitely use them again. Highly recommend!!!!
Really good experience with both the technician and person booking appointments. They got everything sorted on my unit quickly and now my big old dog is all comfy in the cool air once more.
Puyallup Heating has been great to work with from service and repair to installing an entire new system. Their tech Jason is absolutely the best to work with - a consummate professional who is very knowledgeable but explains a complex system in plain understandable language. Highly recommend.
I called in for emergency AC repair in our office and the operator was able to send technicians over within the next hour! They did an excellent clean job, fixed our unit and it was very easy to coordinate with them.
Honestly I didn't think I'd be writing another review concerning Puyallup Heating but after Thursday (6/9) when Jason came out on a service call, I had to report it. On 11/11/21, my wife and I were happy with the purchase, process and installation of our system. Yes, there were a couple of service calls following the event but that was to be expected wasn't it? One of those early calls included my concern over the blinking light inside the furnace housing every time the unit kicked on, etc. Anyway, all that aside, I showed Jason (the repair person) the unit and stepped away. I don't think 10 or 12 minutes had the time to pass before he announced its successful completion. In my way of thinking that really was a little too fast but his stature and protocol combined with the MOST QUIET operation I EVER witnessed from my still new unit refused disagreement. Honestly I couldn't be more pleased with the results of a service call and Puyallup Heating. By the way, the blinking light hasn't blinked since Jason's visit and the exquisite quiet continues. Thank you again Bob
Our unit stopped working. We had another company come look at our unit. They said our issue was not covered under the warranty and wanted to charge us a lot. We contacted Puyallup Heating & A/C and they fixed our system using the warranty. The overall process was quick and easy. They even told us the other company misdiagnosed the issue and it would not have fixed the problem. We had paid maintenance with the other company, but refuse to use it. Instead, we signed up for maintenance using Puyallup Heating & A/C. We will only use a company that is honest and we can trust.