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Jon Wayne Service Company

★★★★½ 4.5/5 (67 reviews)
306 W Byrd Blvd, Universal City, TX 78148 (210) 298-7035 Website
Jon Wayne Service Company Jon Wayne Service Company Jon Wayne Service Company Jon Wayne Service Company Jon Wayne Service Company

Reviews (67)

Chuck Farly
Chuck Farly
★☆☆☆☆ Jan 20, 1970

Been with Agee’s for 18 years, they were always available when we needed them. This morning our a/c wasn’t working, called Agee’s to find out they are now Jon Wayne and closed on Sundays! On a day when it’s going to be 100 degrees, I’ll go somewhere else.

Ernest Pena
Ernest Pena
★☆☆☆☆ Jan 20, 1970

Will never recommend the HVAC service

Andrew Riley
Andrew Riley
★★★★★ Jan 20, 1970

As an employee and customer, it’s hands down one of the best companies you can find. My mom is a customer and so is my mother n law. Great company to work for, love the work they do at the same time

Tamara Black
Tamara Black
★★★★★ Jan 20, 1970

John came to our rescue. We had no water for 4 days, he diagnosed the problem and professionally repaired and replaced what was needed. Very friendly and professional.

Michael Wood
Michael Wood
★★★★★ Jan 20, 1970

Jon Duncan was patient, engaging, and extremely knowledgeable in resolving my water softener issues. Wish that u had 10 stars as an option.

Jessica Kingsbery
Jessica Kingsbery
★★★★★ Jan 20, 1970

Jon Duncan came out to resolve a plumbing issue. He was knowledgeable and within minutes pinpointed the issue. Happy to finally resolve my recent issue!

Shannon M
Shannon M
★☆☆☆☆ Jan 20, 1970

Old Agees customer here. Aside from the tired fake "so friendly" service when you call, they give different answers every time. Try to get someone out the same week is impossible. Bought a brand new unit a year and a half ago, and have had issues every month. Drain line installed where it does not drain properly, outside unit installed not level, and a constant problem with the new Champion AC outside unit cutting off. One problem after the other. BUT....every time I call for service, I get pitched a membership.... I would recommend looking at other companies that care more about making things right VS. selling subscriptions and the fake "friendly" talk.

Patty White
Patty White
★★☆☆☆ Jan 20, 1970

We have used Agee Air for years. We bought into their yearly membership for preventative maintenance every 6 months. Paid them again in November 2021 for another year and then received letter in spring of 2022 stating they were closing their business. We are now out our $300 dollars unless we want to go with this other company (Jon Wayne) that Agee recommended. If that’s how Agee treats longtime customers why would we follow more of their recommendations. They should have warned customers before taking money for continued memberships that they were not going to fulfill. Disappointed after all our years using them.

Phil McReynolds
Phil McReynolds
★★★★★ Jan 19, 1970

Andrew did a great! Very professional and courteous. Explained everything. Very timely response. A very pleasant experience!

Janice Jadwin
Janice Jadwin
★★★★★ Jan 19, 1970

A/C went out yesterday (Sunday) evening. Called and left message, they called back in a few minutes. A/C repair tech has now fixed the problem. Have used Agee's for years, always the best.

Cindy Horak
Cindy Horak
★★★★★ Jan 19, 1970

The technician that came out named Andrew did an awesome job very polite considerate and professional he helped get my AC back on track to cooling and stop the leaking and answering all the questions that I had helping me understand my unit and how I can keep the maintenance up very awesome job will definitely use this company again awesome job Agee's and amazing job Andrew

Sheri Foster
Sheri Foster
★★★★★ Jan 19, 1970

Marcus knew exactly what was wrong when I told him the symptoms. Very knowledgeable. So thankful Agees got me in the first day and that they do a very good job. Will price a new unit with them this fall because of Marcus.

Aaron G
Aaron G
★★★★★ Jan 19, 1970

Our AC had frozen up, so after trying to thaw it and hope everything was fine, I realized we'd need a professional to look at it. Agee has serviced our AC in the past, and we've been happy with the results each time. I called them first thing in the morning and they had a technician at our house within a few hours. He was professional and very knowledgeable. Come to find out we had a refrigerant leak, and our system ran on R22, which is being phased out and ridiculously expensive to get. We decided total system replacement was our best option and scheduled it. Their installation team was booked solid, so it took a week to get them here, and we made due with our old system until then. The day of installation they showed up promptly at 9 ready to go. They were very professional, transparent and answered any questions thoroughly. The weather didn't exactly cooperate, so they had to work around some occasional torrential rain, but I applaud their perseverance. They put up an awning over the outside unit to facilitate their work there. From start to finish it took them about 5 hours to completely swap the system and get everything running. It works great, it's definitely quieter, and we're completely happy with how it's gone. They'll be having a technician follow up tomorrow to ensure everything is functioning properly and make any necessary adjustments. I'd definitely give Agee my endorsement if you're looking for AC service. They've always been on the spot and the service has been exceptional.

Sandra Bryant
Sandra Bryant
★☆☆☆☆ Jan 19, 1970

We have had Agee’s service our system for 10 years. Yes, TEN years! Last week our system died. Coils rusted and the coolant leaked. They came out the next day to give us an estimate for a new system. 2 days later they called and said they would NOT honor the price they quoted because the manufacturer price increased. 2 days later! How does a company you have been with for 10 years tell you they won’t honor a quote from 2 days ago?! That tells me they no longer want us as a customer. Fine, we are taking our business elsewhere.

Dave Lund
Dave Lund
★★★★★ Jan 19, 1970

Fantastic company and good customer service with honest quality work!

tiredlawdog
tiredlawdog
★★★★★ Jan 19, 1970

I've had the spring and fall check up for many years. I attribute this to my first Trane unit lasting for over 20 years. Tech. stays as long as it takes.

John Burns
John Burns
★★★★★ Jan 19, 1970

Fast response with fast repair.

Ervin Narcisse
Ervin Narcisse
★★★★★ Jan 19, 1970

My apologies, yes you guys service was friendly and warm, very prompt, keep up the great service thanks again

Andre Fuhrman
Andre Fuhrman
★★★★★ Jan 19, 1970

knowledge, and hard working. Brian was a great tech.

charlie young
charlie young
★☆☆☆☆ Jan 19, 1970

Rip off.... They tried to charge me $358 for a $15 part. Update... Fixed the unit myself. Got the capacitor off ebay brand new in a sealed box for $8 no tax no shipping. I feel sorry for regular customers who don't know about HVAC service.

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