Reviews (100)
Love this company!
7/6/23--WORST TIME FOR A/C problems--the companies are extremely busy. A/C drain line was clogged (wet carpet was the telltale sign). After trying to get the water to drain ourselves, nothing worked. Husband called Airesmith to see if they could send someone out. He was told someone would call back. I called them after a long while to see if they would be able to send someone out or if I needed to look for someone else. I explained to Shannon our situation, we are both in our 70's and cannot be without a/c. She was very understanding and said she would see what she could do. Within 15 minutes she called back and said she would send out a tech but it could take a couple of hours. She suggested we turn off system to prevent further damage, but house gets too hot, so we did some rigging to keep water from overflowing. It took maybe about 1 hour for the tech Chris to arrive. He took care of the problem and was done in less than 1 hour. Overall, we are very grateful and even signed up for maintenance plan. Shannon was nice and understanding. Chris was also very nice, professional, and did an awesome job. Thank you Shannon, John, and Chris.
He has patience and work with us and show us the needs to be fix, etc. Very professional.
This is the second time I've had this individual Chris come out with this company. Always very courteous and explains everything thoroughly to me which I very much appreciate
We’ve been using this company for years to have our AC checked & maintained twice a year. They give you a 5 HOUR window of when they’ll arrive and will call ONLY ONCE in that 5 HOUR window when they’re on their way. If you aren’t by your phone the minute they call they CANCEL YOUR APPT and move on to the next. We rescheduled our day for them to be here and waited 3 hours for their call, I happened to run outside for 2 minutes and missed their call so now our appt is CANCELED!! The owner John Smith called and admitted that’s how they do business and was not willing to accommodate whatsoever saying we’d have to reschedule to another day. When I told him that wasn’t very professional HE TOLD ME TO FIND ANOTHER COMPANY!!! He obviously doesn’t care about taking care of his loyal clients. BIG MISTAKE!! Definitely will not do business with this company again!!!!
Chris was professional, knowledgeable, courteous & thorough.
Well mannered and hard worker. I will consider the compressor saver.
Chris was most thorough on installation of product. Dis his troubleshooting and even explained what was done. He is an asset to this company
Very very satisfied with AireSmith service and the technicians that have checked our two units.
Thanks a lot Chris for your service, you were informative of you actions and procedures really appreciated that. Chris you are Very courteous and likable thanks.
Had a follow up appointment to check the new AC unit installed last year. Service technician Hector was on time and did the appropriate system checks including flushing out the drip line. Very happy with this company.
About a month ago a client (previous buyer) called to say her A/C was not working. She asked who to call and I recommended Aire/Smith as they have taken care of our heating and air conditioning needs for our home and rental properties since company started. They answered the phone after hours and got her scheduled for the next day. The technician was knowledgeable and knew how to fix her problem right away. What appeared to be a simple job turned into a complicated task quickly. Even though it was 100 degrees that day he stayed in that attic for hours until he had her A/C going. And there was no change in the quoted price even with all the extra work. I highly recommend this company! Delores Beck, Broker at Niemietz Properties
Service was excellent. Chris was very professional and answered all our questions.
TLDR; amazing company , employees with integrity, fair pricing Our AC went out and we have a newborn. We had a horrible experience with a big box company that had emergency service so I asked local FB group for referrals for a local family owned business. Several suggested AireSmith! I called late at night and the owner (I think) called me back that same night and was sympathetic to the situation and had a tech out the next morning. Chris came, and he could NOT have been better!!! This is a man of integrity, compassion, and knowledge. He took the time to explain how things work so I could actually understand what was going on and what he was looking for, and how he came to the conclusions he did. This man spent 2 hours doing absolutely everything he could to try to get my AC running so I could buy some time while we figure out what to do and keep my baby cool. It is rare that a technician will treat you so good. At the end of the day we did need a new unit but the fact that he took so much of his time to try everything, was so thorough, transparent, and kind really blew me away. Chris deserves all the praise and recognition possible. Not only that, the quote for the new AC, comparable specs to the one the big box company tried to do a hard sell on, was almost half the price…. This company values your dollar and is more than fair. He never tried to pressure me into anything, he presented all my options. We are still deciding what route to take but I would not hesitate to use this company and I will recommend to everyone I know.
Chris was professional and knowledgeable! Top notch!!! Thanks!
Chris was prompt on his arrival. Introduce himself and was professional and thorough in his inspection. He explained the maintenance issues and presented me with options & recommendations.
Professional job and the work ethic and overall kindness of the staff is top notch!
O I is great. Professional and kind. The girls were great as well. Thank you
We are so happy on how professional Chris is. He is also very courteous.
Chris is great 👍. Fixed my thermostat settings I couldn't figure out. Took plenty of time to explain things to me. They had put this new HVAC system in for me last year. Great job!