Reviews (34)
Tom’s installed a new system in our home about four years ago. We have had some issues with damper motors. Tom’s has been extremely responsive in fixing the problems and stand behind their work. I highly recommend them if you need a new system or repairs.
These guys do great work I wouldn't use anyone else on my home.
I have owned 8 properties around Tomball for 15 years, so I have used many AC repair services. I recently started using Tom's, they are by far the most trustworthy, reasonably priced service I have ever used.
Both Jordan and Scott are examples of the professionals who you want servicing your AC needs. We have used them several times and not once I have been disappointed in the level of service and prompt attention to our needs. Thank you both for your commitment to service excellence.
Great group of guys. Family owned, down to Earth, and very professional. Met the owner and his three sons and can’t recommend them enough. -AJ
Tom's Quality Comfort is a top notch HVAC Company. I have used their services for news systems and repairs since I moved to Texas over thirty-years ago. They are always professional, courteous, and trouble shoot and diagnose issues promptly. They make great efforts to service your systems in a timely manner, even when Houston is in a major heat wave or its occasional cold snap. In sum, without doubt or reservation I recommend Tom's Quality Comfort for your heating and cooling needs. You will be provided great service at fair cost without being taking advantage of in times of need.
Excelente compañía para disfrutar de buen servicio profesional y con materiales de buena calidad, además de grandes precios
Our technician Eric was very knowledgeable, professional and on time. Highly recommend.
These group of gentlemen are very knowledgeable and kind. You can tell its family owned by the quality of customer service and the family vibe they give. I highly recommend them!
We have been customers of Tom’s Quality Comfort Air & Heat for almost 10 years. During that time, we have come to appreciate the professional, experienced, and excellent work that this company provides. They have been there for us each time we got into AC or heating trouble. Over the years Scott and Jordan have come to our home and diagnosed and fixed problems ~~ often as quick as they could be available (very inconvenient for them at times). They diagnosis problems correctly, they solve problems, and they take professional care in their work. And … they do this with genuine friendliness that makes every situation so much easier to navigate & resolve. Most recently we had an 8-year-old AC compressor fail. When the manufacturer refused to honor the warranty, Tom’s stepped in and did honor the warranty at their own expense. They replaced the old compressor with a new condensing unit (10-year warranty) and we only paid for labor and freon. Everything was handled with care and speed by Jordan & Eric (a huge help since we were in high summer temps). We hope all the folks at Tom’s are blessed, as they have blessed us over the years!
Many businesses might put warranty work at the bottom of the appointment list. NOT Tom's Quality Comfort! Scott was at my home within a half hour of my call. He took care of the problem AND checked over both AC units while he was here. THANK YOU, for GREAT customer service! I would highly recommend Tom's Quality Comfort Air & Heat.
Sean and Scott were very kind and Professional and on time It was nice to know that it was a family run businessIs And well gladly use them again in the future
Had Tom's install a return AC vent in my kid's upstairs bedroom. Scott and his partner can in and installed the vent in a hard to reach area. They were professional and were the best value by far compared to other AC companies in the area. Thank you Tom's!
They are very fair, knowledgeable, and professional. I will not call anyone else. Jordan did a great job for us. Excellent company!
Highly recommended company! Tom's Quality Comfort Air & Heat has replaced both of my HVAC systems over the past few years. A thorough bid review process found them to be the most competitive, with the best warranty's (a consideration I just learned was quite important). This week the 5 year old 3rd floor unit quit cooling. Not good for the bedroom floor during the quarantine... I called Tom's - Jordan was here the NEXT morning. He checked both systems, and found a bad blower motor on the 3 ton system. To my surprise (and incredible delight), the parts were covered under their generous warranty, and we are now cool for less than $200 of Labor - rather than thousands on a new system. Only $200 for several hours of work ! Jordan was fantastic - polite, patient in explaining needed work, and most importantly - honest. We all know how contractors can lie or up-sell unneeded repairs - not these guys - just honest, quality service. It is truly a pleasure to find that kind of Integrity.
Watch out for their drivers on the road. Saw one brake check someone and flip them off on the 99 tollway. Extremely dangerous and unprofessional. I called the company and their response was they dont have trackers, but then tried telling me they didn't have any vans on 99.
Best deals on commercial systems. True value when you dont need the fluff.
Prompt service and very fair prices. I had to replace an entire unit; I was back up and cooling off in 48 hours, from initial service call, diagnosis, remove old unit and install new one. Great financing options too.
After several estimates, Tom’s Quality Comfort estimate were more reasonable in replacing my central AC and Heat system. They were On time and finished the same day. I would recommend them highly.
Great job, quick service and professional team!