Reviews (23)
Great HVAC company. I had them install a new HVAC system a few years ago and they did an awesome job. We recently had a power surge that damaged the AC and they were quick to respond to get it up and running again! Thanks Again!
On time , great service
I have been using Pro Cool services for over 2 years. One big installation project and a few maintenances and repairs. They are professional and honest. The lady in the office is friendly and helpful. Thank you Kyle for your wonderful and quality services. Highly recommend.
On time & best service !
Real good people to do business with.
The company is amazing and excellent for their quality service. We have been very pleased by the support when my Lennox HVAC system(for no fault of theirs, the failure has been truly because of Lennox) failed to cool my house in Austin. The company operates from Houston, but they went the extra mile to help me out when the HVAC system stopped working by making an alternative arrangement. It has been in more than one occasion that the company helped. I want to highlight the service rendered by Horton. I strongly recommend for anyone to use this company for HVAC installations or maintenance. Hats off for their service!
Pro Cool sent out Kyle the next day who successfully diagnosed a stuck TXV after 3 techs from other companies insisted it must be the evaporator coil. My A/C unit is now working properly and I'm happy because I saved thousands of dollars by using Pro Cool.
These guys backup what they sell. Top notch.
Great value! Great work! I am super happy and cold! :)
Solid company. Great value for their quality of service!
Replaced my 3 ton AC system(condenser and evaporator) for less than most company would do just the condenser. Fast and professional! 5 star!
Just had an entire 3 ton system installed by Pro Cool's installers Kyle and Will. Awesome job! Arrived early and finished in the amount of time we were told. Price for the Trane system and install was the best I could find and the quality of the work was outstanding. Highly recommend and will be using them to replace my other units when we are ready. Thanks!
Thank you Don Blount for the review you gave me. Unfortunately the only thing said was being asked why it took me two days to do that job during that holiday weekend. As you seen first had this company is not organised and mismanaged. Always making promises that put their techs in awkward positions (show up on a job and customer is already hostile over stuff and you just met) which isn't the way i like to do business. I always strive to make whoever i install for happy no matter who i am employed with. Stuck it out in hopes they would get better organized and not run a company as if it was not going to be around the next day. I am no longer with pro cool but i will continue to do the same great work as i always do i refuse to allow experiences from sorry employers to ruin my work ethics. Thanks again for you honest review.
Will be hard to find anyone who will have lower rates
We had entire 5 ton system upgrade. The first 2 guys from Houston couldn't get the air handler, evaporator and furnace through attic opening in our 1926 house because of a drop down ladder-it was 1 1/2 " narrow. A friend and I removed the ladder and frame to make room around an hour later. I called but they were already on their way to Houston. The next guy, Paul Kris, came out the next day by himself and I wondered how he was going to do this big job by himself. I took him part of 2 days but he was able to manhandle all that heavy equipment by himself, remove all the old stuff and do an Expert and professional job. He should get a bog bonus from Pro Cool for doing an excellent job that should have been done by 2 people!
we got a new system from pro cool and have been very pleased with the results. Reasonable price and the house stays nice and cold! Robert and his helper were very professional and timely. The house was left spotless and they even helped me install the nest app on my phone. Would recommend to friends and family. Thanks again!
Kyle and Will with Pro Cool just finished installing my new Goodman 4 Ton A/C unit. They were both very polite, professional and knowledgeable. They arrived timely for our appointment and worked steadily from beginning to end. I appreciate their work ethic and would definitely recommend them to others.
They installed a new system in my house. The response time was very quick and they had the unit installed and running the next day after calling them. The technician, Kyle, and the helper were very professional and knowledgeable, they answered all my questions. I will definitely use them in the future.
Just had a new Goodman 3.5 ton system installed by Robert and Paul and it could not have been a better experience. They were professional, on-time, and took the time to explain the system to me and show me how to use the new Nest thermostat as well. They were extremely helpful in determining my new duct locations. If I could give them a higher rating I would. Also, the price to replace my 3.5 ton system was $3k cheaper than the next closest bid. I was hesitant to use them because they were so cheap but I am so glad that I did. Overall the experience was perfect. I’m sure that all of their installers are great but I can’t imagine that any are better than Robert and Paul. I will definitely be referring Pro Cool to everyone I know.
DO NOT HIRE. Procool was hired to do a commercial job at a shopping center in Houston, Tx to install a brand new HVAC system. Procool then had a hole cut and installed a mount to hold the physical hvac unit. The problem is this was done on the wrong building and on the wrong roof. To make matters worse Procool used a plastic bag over the hole to keep water out until the unit was installed. This ghetto rig wouldn’t have kept out a cup of water from getting in. This 2x3ft hole was cut in an area no one was aware of other then Brad from Procool because it was done on a different building than was requested. This new gaping hole in the roof ended up flooding the tenants space below and ruined all of the new flooring and multiple pieces of consigned furniture inside. not to mention, it also ruined all of the ceiling panels and paint. This is the best part- When we go to contact Procool to have this disaster they created resolved NO ONE answers any form of contact, no email, no phone, no text. We still have no completed HVAC work for the hired job on top of this massive hole in the other roof.We are now dealing with water damage and much more. still no word from Procool.