Reviews (46)
Front desk personnel sounds very nice and courteous on the phone. Technician showed up on time, very responsive to customer needs. Will call them in the future when service is required!
Technician was on time, professional and knowledgeable. Didn’t try to sell me anything I didn’t need. We will continue to use this company for all of our AC/Heating needs.
$19K spent on 2 different new complete systems over last 5 years. Last system was installed less than 2 years ago. East side home system wasn't cooling. After troubleshooting, observed suction line iced over from evap coil back to compressor. Inside fan motor not operating. Tech showed up & I informed him of my observations, he verified issue, said company may have a replacement in stock in Pasadena, if so he would go and pickup part, return this evening & install, as he was on call for the weekend. It's now 48 hrs later and still no update or path forward! He's sleeping in ac this weekend and I can't even get a phone call on what's going on. If the unit wasn't under warranty I would use some other business for this and future repairs! JUST BE RESPECTFUL TO YOUR CUSTOMERS AND GIVE THEM A 5 MINUTE PHONE CALL, STAY IN COMMUNICATION, THAT IS THE PROFESSIONAL THING TO DO! Evarardo Alday DO YOUR JOB! THERE ARE OTHER A/C BUSINESS'S THAT WOULD LIKE $19K WORTH OF BUSINESS AT ONE LOCATION AND LOYAL TO THE COMPANY! #stillhot
The technician Michael V. came out and give me a quote to move my A/C unit. Very knowledgeable and respectful man. After telling him I had a service agreement with the company he gave me the best possible quote and after talking to company personnel gave me a lower price. Great employee Thanks again!!
I cannot day enough good things about Expert Air and the owner, Keith Cox. This company not only sold me a perfect system for my home and did a superb job installing it, they continually go above and beyond in servicing my system. Their customer service is unmatched! If you want a system that you can depend on and a company you know will be there and stand behind their work, look no further!
Technician was on time and very thorough in checking my AC system. Made great recommendations to prolong the life of my system. Great service!
Brendon Long is a professional. He provided easy to understand explanations for complex HVAC equipment.
Absolutely amazing customer service and was very informative.
The tech Brendan was information, came earlier and has been referred for every time for his excellent service. Thank you
Great service, even for out of normal business hours . Last Saturday evening (6 PM-ish) we switched over to heating from cooling and the furnaces blower did not turn on with the rest of the furnace system. By 9 PM-ish Expert Airs service tech had our system up and running and out the door. Like I said "Gr8 Service" :)
This company is the greatest AC Company around. We are pleased with them. Brendan, Mike, and Debra are wonderful to deal with and we couldn't happier. Thank you guys so much for standing behind y'all's work. ExpertAir treated us with respect and loyalty. Get their maintenance plan for a year. You won't regret it.
1 star is a lot for my experience. I decided to hire this company because even though I knew it would be expensive, I thought I would at least be on the safe side. So, a tech came out to troubleshoot the system, which he did & charged me a 90$ diagnostic fee. They suggested some parts & we proceeded. The tech later came back to replace the new parts but no fix. Then, they sent a more experienced tech to run another diagnostic, I was charged with another 90$ diagnostic fee & ordered some more new parts. The tech later came out & replaced it & still no fix. I was already a little over 1500$ in. They suggested for me to get a new controller for 300$ from them plus ANOTHER diagnostic fee for the installation, I thought that was nuts! But I still agreed because all I cared for was my a/c. They said they would give me a call back once they were ready & they never called. So till this day, I don’t have a working a/c.system & the heat is coming soon.
Brendan was great! Answered all my questions about my system and made sure everything was working properly. He is a wealth of knowledge!
They do not have 24hour service.
Technician was very knowledgeable, friendly and helpful.
From the salesman to the cool air in home restored, all aspects of the complete AC/Furnace repair was explained, executed and cleaned up in a professional manner. The job was explained down to specifics, the installers showed up in time and completed the job in a systematic, efficient manner. The job was completed in about 4 hours. Completely pleased with delivery of services. Will definitely call them them back when downstairs unit needs to be replaced.
Great Tech, got us back up and running with no issues. Will be using again when needed.
Excellent customer service always very helpful and friendly people Thank you Brandon for your help with everything Thank you Michael for making it happen as always a Happy customer
Brendan did a remarkable job of diagnosing and repairing/replacing my outside condensing unit. Made multiple trips to assure proper working and operation. Highly recommended.
Brendan did a great job on my AC. He's very nice and personable and was really quick! ExpertAir is the best AC company I have ever worked with and will continue to use them!