Reviews (43)
We've been using Longhorn for over 30 years to help us with our HVAC needs both personally and commercially. Always professional and get the job done quickly without issues.
Provided me information about heat pumps and solved hvac issue. It took several times to solve it due to the weather and how heat pumps work and also different zones in home having several heating and cooling issues at the same time. For new home owners under warranty, it's best to go through the home builder/project manager for big issues going on with the hvac especially with different zones.
The 2 ladies at the front desk Christina and Monica were very unprofessional I waited 4 days before they can even come out and when they get here they guy says someone will call me to install a brand new H vac Waited 3 hours no one never called so I call back Christina told me that She needed me to go online to fill out paperwork for financing I told her I don't need finance I will pay for it Then She says she don't know when someone can come out or even when they would order it so I say as soon as possible I would like to have it she said Is someone will call me when they're ready To put in my system I don't even know how long it will be or when So I asked to speak to the manager 4 times she said she was the manager so I said I guess I have to come up there to speak to the manager she told someone in the background that I was threatening her I advise no one to go to them seems like all they want is money they charge you a 100 bucks to even come out to do nothing Look around and sound professional
Called Longhorn for an AC issue on a Sunday, Hunter came to the house and diagnosed the issue within couple of hours. He’s extremely professional and knowledgeable. He was able to fix the issue and restore the air conditioning. Will definitely recommend Longhorn to everyone for all their HVAC needs.
The team at Longhorn is so helpful and responsive! The service technicians know what they are doing and provide incredible assistance. A huge shout out to Hunter who went above and beyond assisting us with a plumbing line that wasn't properly vented. We appreciate this team so much, they do outstanding work! If you need any work done, I would call Longhorn!
I first want to start with the only reason I am giving this company 5 stars is because our technician (HUNTER) was the BEST! His customer service was top notch and he was able to fix the problem! We live in a Megatel new build, and we are still under warranty... I called the office SEVERAL times to explain to them that our house was unable to get to the temperature the thermostat was set at for several hours even into the late hours like midnight WHEN ITS DARK OUTSIDE. We kept getting brushed under the rug and told that 76 in our brand new house was normal even if set at 70.... THE OFFICE STAFF WAS SO HORRIBLE AND RUDE EVERY SINGLE TIME... FINALLY a technician was sent out and we were threatened that nothing was wrong we would be charged.. well turns out we were right and something was wrong because ever since Hunter was here and fixed it, we have stayed at 70 even with hot temperatures outside and our blinds open.. Hunter is the best! Couldn't recommend him enough! The office staff is horrible, and they talked bad about our builder. Super unprofessional.
Have been charged an incredible high amount for estimates and have been waiting for over 3 months for repairs and no response or reply. Sarah in the office will not reply back or call back.
Won't be using them again. My AC went out and they wouldn't come to my house over the weekend. Had a scheduled appointment for a Monday and then I called to confirm it then they tell that they can't see me until one week later. That's is not professional! If you had me on the books then stick to your word.
Power outage fried our thermostat. Had to call after hours (around 10pm) and Hunter showed up within 30 min to fix our problem. He was fast, efficient and extremely polite.
We really appreciated Hunter’s speedy attention to our Air Conditioning issues. Not only did he come out after hours, but he was at our home when he said he would be and less than a half hour to fix the problem.
Hunter, my technician, was exceptional. He quickly identified and fixed my issues without any cost to me due to my warranty. The problem was the builder's shoddy work. Also, he went above and beyond expectations. He showed me other problems in the attic that the builders had caused and recommended I contact them to fix it. He nailed back a board that the builder didn't do. He insulated a pipe that that the builder failed to insulate at all. He showed me a place to get cheaper air filters online. He was also very warm and friendly. I'd give 6 stars if it was possible, and if I ever have to call them again, I'm asking for Hunter! It's clear he takes pride in his work as well as his service!
Very satisfied with a customer service. Service manager and service technicianwas very professional and courteous. Took care of me the first time I had no more issues. Will call him again
This company NEVER fails me. I had another situation that required instant attention. Longhorn got right on it. I thought I would have to wait days to get servive but they took care of me immediately. Thanks again, I appreciate the whole staff in making my life comfortable again.
The staff, work performed and service was amazing. The employees were professional and they went above and beyond to take care of all of my needs.
We have been very happy with them, using for 5 or 6 years. They go out of their way, their estimates have been spot on. Would not call anyone else
Longhorn Heat & Air is a life saver. With temps at or over 100 degrees this past week my AC decided to quit. One call and everythi g was promptly taken care of and at a reasonable price. Tess the office manager is the best. Thank you Longhorn for being prompt and profesional.
They went above and beyond my expectations! Thanks guys for being out in this 105 degree Texas heat to fix my a/c!
There on time and we professional. they went out of there way to fix my problem and clean up after they were done.and explain the problem and what they did to fix it. They have resabel price. Thank you longhorn.
Great customer service and honest prices!
My AC broke down last week & it was horrible, especially since it's been 100 degrees outside pretty much every day. We had someone come to see what the issue was, managed to get the part they needed, and came back to fix it the very same day! He also showed me where to change my AC filter, which was very helpful because it was hidden very well. Overall, I was very satisfied with my experience with Longhorn Heating And Air!