Reviews (100)
Koala Cooling replaced our AC nearly 2 months ago. Our thermostat shut off Friday night and they were out Saturday morning. Seems to have been some condensation that built up. I appreciate the speedy and professional service that they provided. I’m glad to have their phone # at the ready. They got us up and running fast which is a blessing in this Texas heat.
Excellent customer service, outstanding product knowledge, Anthony Payne / Tech Anthony Pena / Installer And Alex were tremendous.
Recently moved to the area and called Koala Cooling to inspect my HVAC system. Paul came on time, went to perform the maintenance and then clearly explained the issues he found categorizing them by must do and optional. So far, its good.
No AC in June in Texas… not a fun experience. Koala Cooling & Plumbing helped us so much. We will absolutely be using them again.
We've used Koala Cooling for several years. Michael Cory serviced the air conditioning unit today. He was prompt, courteous and explained everything he needed to do today. Great service! I highly recommend Koala Cooling for all your a/c and/or heating needs!
I was amazed that Anthony Payne was able to be at my house within 30 minutes at 8:00 PM on a Saturday evening. He found the cause of the water leak on my A/C system and fixed it very quickly under warranty. I am very pleased.
Michael did a thorough check of our system and answered all of our questions. He offered a quote and left the literature, giving us time to consider options without pressure. Also, he was friendly and easy to talk to.
Travis Davis is a very friendly and professional plumbing technician. He is very knowledgeable and fast due to his experience.
Michael came out for our annual inspection and did a great job evaluating our AC unit. My favorite part is the proof of needed repairs from multiple pictures: our manufacturer recommendations and the readings that he took. My home is part of their maintenance program, so I will see them again in late fall to assess the heating unit. Thanks Koala Cooling!
Travis came right out today after I realized I had a water leak! He was so efficient, courteous, and knowledgeable and fixed my water leak so fast! I am so relieved and so happy I went with Koala Cooling for this! Had a super experience with this company. Travis did a super great job and I am so glad I choose this company!
Anthony came out to check our AC system and was a very thorough, communicative and the process of working with Koala Cooling was very easy. Highly recommend.
Michael did an awesome job for our seasonal maintenance! Super thorough, took his time to really inspect everything, and gave great recommendations.
Michael C. provided excellent customer service and made me glad I chose Koala for our A/C needs!
We set up the appointment for A/C cooling checkup. The technician called before he came. He was most professional and thorough with the check-up and then he went over what he found with us. He made note of the good things and possible problems in the future. He made suggestions that we could try if we so chose, but there was no pressure to do anything immediately. Our unit is 19 years old, and it still performs well, so we chose not to do anything more at this time. We really liked the technician and his approach. He was extremely knowledgeable and informative, yet understandable! Thank you!
Matthew came in and gave a thorough check up to my AC. Offered some suggestions, but no sales pressure, which is nice. I trust Koala with all my updates and repairs of which I've had two: thermostat replacement and new air duct.
Paul and Micheal and the entire team are reliable, thorough and excellent communicators. I signed up for their membership because of their professionalism. Wish I could give them more stars. We have worked with Kangaroo Roof, Koala Cooling and now their new plumbing service and I’d recommend all three.
Have used Koala Cooling for HVAC check ups and repair for about a year. Very pleased with technicians Michael and Anthony. Found myself in need of a plumber and my longtime regular plumber didn't work out. Koala had just started their plumbing service so I was hesitant but went ahead based on my previous experience and discussion with the office. Very happy I did so, Master plumber Paul was friendly, professional and knowledgeable. First he told me what he thought the problem likely was, then went ahead and found exactly that (show off :-) ). I plan to use Koala Plumbing in the future.
Michael Corey was very Informative and did a great job. Would definitely request his services again.
Michael Corey and Matthew showed up on time. They quickly resolved my A/C issue and provided maintenance options for extending the life of my A/C unit. Communication was clear, thorough and precise.
Excellent service by Michael! Courteous and to the point. Quick and efficient response from Koala. I called Koala at 1:00. Michael fixed by 4:00!