Reviews (100)
They quickly came out to our home, identified and repaired an issue for a reasonable cost. Ac is worting fine now.
Paid 800 to fix a problem of the system freezing the lines and now less then a week later our lines are frozen again and we have no AC. Update: The owner called me back today and had his guy out here this evening and fixed the issue for free. As long as everything is good this time would recommend in the future.
Great work. Problem solved. Cheaper than expected! Handle warranty without a problem.
Good I guess....$130 just to take 1 minute and tell me mine line was clogged and it would be another $60 to unclog it. Borrowed a buddies shop vac and fixed it in 2 minutes. Just wish there was desecration on the diagnostic fee especially if I'm just 2 years into my warranty.
The company was really responsive and accommodating to my service request. The technician showed on time, diagnosed the issue accurately, solved it in an amazing time-frame, and gave us some recommendations that may help avoid future AC related problems. 10/10 recommend Chrisianson Air Coditining and Plumbing for all your AC/plumbing needs.
They are extremely professional and very good. Jeff came and looked at issue realised it was replacement and just charged me for that and no additional fees. Super efficient and fast. Thanks so much Jeff for your help. Much appreciated.
The best company for plumbing or AC work. Down to earth. Zero stupid TV commercials..Thanks for years of service!
Brand new unit and have had to call the 3 times in a year so far
Very good company. Have had great experience in the past. Having some trouble recently. Somewhat typical appointment issues. Scheduled appointment and was told they would be here 8-12. Called after 12 and was told tech should be there in 30 mins. Annoying but ok. They call back and now it’s an hour. I asked to reschedule. I understand they have busy schedules but I seriously can’t sit here waiting for someone when I have no idea when they will come. It’s unacceptable. The company does good work and is reputable so this is frustrating. My previous appointment did not go like this. They showed up when expected.
Highly Recommend Christianson for HVAC system needs. They installed a system in 2017 and came out for a maintenance servicing and cleaning. Their technician was professional and knowledgeable.
These guys have taken care of my home AC and a couple of plumbing issues for the past 17 years. I have no complaints.
We worked with Rich and Trey. Guys were fantastic, came in found the problem, repaired it all with all the due dilligence, positivity and a jolly attitude. The issue was major but they were through and were masters of their trade.
Worst customer service. 5 minute warning call instead of 30-20 noted when scheduling. I was putting my infant to sleep and the tech banged down the door like a cop waking my kid up who was in a serious fit from the loud bang. Mind you I have a sign that says please don't knock. He was incredibly rude and looked at me like I was unjustified in explaining why his knock was inappropriate. Then when I asked if he could remove his shoes or I can provide shoe covers he refused and said "I never remove my boots". After a back and forth he conceded and "found some in his truck" Throughout the entire service appointment he was very condescending and said that he did not hear a problem with our vents which is what he was here to check. They were clearly making a very loud noise and I also had video that I sent to the company prior to scheduling this appointment. Do not use them they were forced upon me by a warranty company and find somebody else who is more friendly and will not come into your house with a grumpy attitude and bad energy. Worst company to work with
The person on the phone was totally rude.Right away wanted more money from a job they did for us 6 years ago.And did not try at all to help me in any way.All she kept saying was its going to cost more no matter what.I was willing to pay whatever regardless but with how rude this woman was I didn't even think twice.She literally lost business and money for their company. I really hope corporate reads these .
These a holes called me in the morning and "confirmed a 9-12 appointment" only to not show and lie about my morning appointment when they were 1 hour late. They told me I was wrong about them giving me a morning appointment. Now, after reading the spot on bad reviews, I'm convinced. A bunch of liars and crooks.
My water pressure has been a issue with my brand new home since I purchased it. I was told that this company would help me out because of my warranty. They are just like all other bad companies. After they sell you they pass the blame on to other companies. I was told to contact the city.
A/C unit was having persistent issues this summer starting in July. Christianson was the 3rd HVAC company to come out and the first to… A. Actually resolve the issue and get our house back to feeling normal during this ridiculously hot summer. B. Explain everything from addressing my initial concerns and questions, what one of the previous companies did wrong, what the issues were, and what they had to do to fix it. Chad did an excellent job with all of the above and Jordan was a huge help. A thank you to Kurt for the initial call and conversation.
My AC is not working in this Texas heat & this company does not know when can they fix the issue. I told that it is an EMERGENCY in this weather. My kids are suffering because of this & the person on call said they CAN NOT do anything. This is not acceptable. What is the point of warranty? Why bother keeping a phone line/voice mail box when the person on the other side say that they CAN NOT help the customer. I wish I could give negative stars to Christianson. I was not answered back even in business hours. WORST!!
This company has had to come to my house several times in a year and a half timeframe on my new build home. I feel like they are braking my system on purpose. They didn’t even make 3 of the claims for parts to the manufacturer when I still have WARRANTY! They just charged me. This is an overcharging company. The staff is rude. The managers don’t even call you back when you ask to speak to one. The lady in the main office, rips you off.
Beware! Let's file a complaint against these bullies. DR Horton use them so they are lucky in that sense, new homeowners have to call them for service, tell you the system is under warranty, but if there is actually something wrong they will tell you the heat is normal for Texas climate. Yeah there is that keeping 20degrees difference to avoid AC overwork. I called another company the next day because I couldn't believe that 84 degrees is normal and that the AC cannot handle the heat and the small house, I have a bigger house in another city and it has been cooling ok with the same type of AC, sure enough there was a deffective part, parts are under warranty for 5 years. Imagine they charge you $119 right away to come and check and pretend they actually check. The tech said I needed a bigger system in the attic and install ceiling fans. The other company squeezed me in the sched came 10pm, detected the issue in one looking and fixed the problem in 15mins. We slept in 70degree room, that night. I will file a complaint to the TX ATTY GENERAL. It is not right to deny warranty, we are homeowners, esp the bully manager Kurt. We all should file a complaint to the ATTY GENERAL consumer protection division or even file a class action lawsuit. We bought a new house, it should get the warranty as promised.