Reviews (100)
Because AC was past warranty, they wouldn't service AC. Why would a company turn away $$$? I would never use them for any service.
My AC is not working the ac is not even a year old. I called the after hours line and the lady argued with me and basically told me they don’t do after hour calls so I would need to wait until tomorrow. And then she hung up on me. I am connected to a medical device I can’t leave my home to find somewhere to stay. It is reading 90 degrees in my house and you all won’t come out. Worse customer experience.
I've been getting TERRIBLE SERVICE by Rick at Austin, we've been having so many issues since a month ago and he has not been able to even give us a reason why the AC is not working, he "checks the AC" and ends up saying there's nothing wrong with it. After several appointments he admitted it's not working but refuses to give us a straight answer on what is the issue. The house is 80 degrees every single day ALL DAY and we can't keep having this problem anymore.
I got service from Donovan and I forgot the other guys name, but Donovan would know. They did an incredible job with identifying and patching a leak in my kitchen. They also went out of their way to fix something with my electrical tankless water heater. Thanks a lot for the help today guys, my home and pregnant wife finally have water again :-)
Technician Aferny was very professional and immediately found my problem with the AC unit. He thoroughly explained to me why my system was not blowing cool air. Thank you for the great services. The price was economically affordable. Kudos to his customer service and knowledgeable skills! I will definitely use this company again because they installed the system during the construction of my house in 2014. I had this system for nine years.
We called to have an assessment done on our AC unit because we sometimes have a strange smell that comes out of one of the vents, which smells electrical. The tech showed up and spent 20 minutes only to tell us that he has no idea what was wrong and that we should spray air freshener in the vent, and then charged us $129 for that astute advice. Will never use this company again.
Since purchasing our DR Horton home in May 2019 our AC unit has broken 1-2 times every summer. The unit is only under warranty for 2 years therefore when we call to have someone come out through the emergency line (because it’s either night when we realize or the weekend) they are unable to come out promptly and have us put on the calendar for more than a week out. Last year we were able to get someone else out sooner prompting us to cancel with Casa. This year we are looking elsewhere after being told it would be more than a weeks wait again. They also charge $109 for the first 30 minutes of service and an additional $22/15 min after that. This is not including parts or repair time. My issue is that this is a 4 year old unit that has continuously broke every year sometimes more than once and they have no issue with making you wait to come fix their equipment that clearly fails to keep up with the demands of Texas. I’ve also filed a complaint with the Better Business Bureau because the quality of your equipment and your lack of care for customers without warranty is absolutely unacceptable.
Hector & Joe were able to repair my water heater problem and while they were here they repaired my master-bath faucet handle that I thought would need to be replaced. All done at No Charges because we have their annual service contract for our plumbing & A/C. Great work by these two excellent technicians and a big Thank-you to CASA Mechanical in Round Rock!
While my A/C is working great, the outside unit was very noisy. Response time to my request for service was immediate and the technician quickly diagnosed and fixed the problem. Casa Mechanical has proven to be very reliable with excellent customer service.
Baldo was very helpful! He solved my issue quickly and showed me some neat features about my HVAC system. Will definitely recommend to my friends.
I had a Casa technician come to my home to look at my a/c to see why its not working....The tech was slower than molasses..he walked like a turtle...This company charges by the hour....So it appeared he was obviously milking the clock...He kept going into the attic and back to the outside unit and then to his truck like 10 times, (I am not exaggerating)....and he kept telling me he didn't know what the problem was...This tech was either incompetent or they just wanted to charge me more money by taking their sweet time!!!! Not once did I see this guy get on his phone to try and get assistance...At the end of all this, he found a bad wire and repaired it...He admitted to me that he should have checked the wiring FIRST!!! After he was finished, he went to his truck and sat there for another 15 minutes...I did appreciate that he reduced some of his time on the invoice, because he knew he took longer than he should have. So for that reason I gave this company a 3 star.
Great job by the manager, Joe! You rock man! I sure wish you had a better customer service rep that made your job easier. The customer service rep that I spoke to today should be reprimanded for the way she talks to customers. I couldn't get a service call done because I spent a good 5 minutes listening to the rep try and correct me over and over. I told her lady I didn't call to argue I called to get some help. I'm not sure how she still has a job there. My recommendation to the owner would be to record the calls so you can hear the way the customer service rep speaks to customers.
Chance was very friendly, professional, and informative. He came out because my heat pump system wasn't keeping up with the cold. Turns out I just wasn't using it correctly (I should've been using emergency heat mode), and he took the time to not only explain how to use it to me, but also answered my questions about how it works in terms simple enough for me to understand.
John with Casa, if a customer returns a call having not listened to your lovely message, it doesn't warrant rude, abrupt response from you. Customer Service will go a long way. Find another job if it's troublesome receiving calls. I am currently waiting for my appointed plumber to arrive. Hopefully this person will be friendly, polite and professional.
EDITED—Not sure where my original review went but whoever is answering the phones has to go. I have had to deal with her twice and my patience are gone. I’m not sure how many people have to tell you she’s not fit to answer the phone before you take a hint. If your company had not been the original installer on our system I would have cussed her out and gone to the next business. It makes me question the entire company if you can turn a blind eye to 12 people in even less months all saying the same thing about one particular employee. If only 1 or 2 people say there is a problem, ok maybe it’s them, after that you have to look at yourself. Really hope our actual service goes well so I can at least add that to this comment. —Jason was our service tech and he was awesome. Came in handled business and took time to explain it all to my wife. If they fired the phone lady I’d give them 5 stars.
We bought a brand new home but for some reason one of the furnaces didn't seem to be functioning quite right. It would go into this lock down mode and we would have to wait several hours for it to reset. We called Casa Mechanical Services and they sent someone out that day. Chance looked at our system, tried a few different things, and then came up with a theory as to why it wasn't working correctly. He ordered a simple part and came right back. After working with his team via telephone (they support each other in ways I wish my teams would) he had the system up and running, just in time for the upcoming freezing weather. We are super happy with his professionalism, his determination, and his sense of ownership of the problem.
I would highly recommend asking for Baldo Mercado to help you with heating/AC needs! Baldo is super nice, helpful and doesn't mind explaining and answering tons of questions. I would work with Casa & Baldo again in the future.
The general public should be made aware that CASA Mechanical is allowing non permissive users to operate their vehicles. One such user was driving a CASA vehicle when he rear ended our clients and caused them serious bodily injury. As a result of this irresponsible behavior CASA's insurance company has refused to cover this accident leaving our clients to fend for themselves after serious injury. SUCH AN IRRESPONSIBLY RUN BUSINESS THAT HAS NO REGARD FOR PUBLIC SAFETY SHOULD NOT BE PATRONIZED. BE AWARE!
I would say this is a borderline dishonest company (and this is the first negative review I have ever given in my life). Casa did the plumbing work in our new home. I will skip over the fact that we had numerous plumbing issues arise that I simply find unacceptable for a new home. The thing I find most egregious is that we paid our builder a significant amount of money to have the ability to install a soft water unit down the road if we ever chose to do so. While every other builder in our area used piping that could fit on a standard soft water unit, Casa used a very non-standard size pipe (I believe 1.25") that would be incompatible with virtually any soft water unit you will find at a neighborhood Costco or Home Depot. After speaking to literally half a dozen different plumbers, I was consistently told that the only reason Casa would have done this is so that they could hopefully charge an arm and a leg later to get a soft water unit installed through them. In other words, if Casa did the plumbing in your new home, be strongly warned that their piping for a soft water unit will not be compatible with the soft water units you will find at Home Depot or Costco. You will be required to pay an arm and a leg to someone to make them compatible using a special tool that is not cheap. Seems like a double slap in the face that we had to pay our builder so much money and then we would be required to pay so much more again to make it compatible with virtually any soft water unit. None of the other builders in my area did this (after speaking to countless friends in our area who were able to install the units on their own) which goes to show how shady of a company Casa really is.
Although Casa Mechanical didn’t have any available appointments I was insured a tech would be out today. Around an hour later My technician called & Baldo came right over. Moreover he corrected both my heating issues within minutes. I appreciated his knowledge & professionalism as he explained what happened & i definitely recommend their services to anyone