Reviews (77)
Our AC took a dive and stopped cooling and grant it was 7:54 pm I called Aire Serv..Office said let me call you right back within 4 minutes she returned call and said Chris would be here within roughly 30 minutes from arriving at my home. He arived to look at the unit..27 minutes later he arrived and within minutes diagnosed problem and gave me his price for repair, and had it up and back cooling by 9Pm.I can't say enough positive about Chris and Doña..Fantastic company hands down..Can't say your situation can be as fast as mine due to all problems are not the same..But if you want an excellent 5 star company that is fair and wonderful to work with.Then don't look elsewhere and contact Aire Serv for all round 5 star service and honesty and very compatible prices.. This is your company hands down..
Our AC went out this evening. From the time we called AireServe, Chris was dispatched and arrived within one hour. He diagnosed and repaired immediately. We are back to cool within 3 hours of initial onset. We contacted the company that installed the AC unit, but since we were well outside of the warranty period, they could not guarantee service in excess of 2 weeks just for a service visit. We expected the bill from AireServe to be astronomical. It was not and was more than reasonable considering the emergency nature and off hours repair. If you are having AC issues during this heat wave, rest assured AireServ will keep you cool. Charlie & Jenn
Chris and Dona were so incredibly kind and responsive when we needed emergency service on a Saturday night for my elderly mother-in-law in Round Rock. Chris was able to assess the situation quickly, make the fix, and recommend solutions going forward. Dona put my mind at ease right away and I knew we were in good hands. So very glad to have found them. Recommend them without hesitation and will call them again with future needs.
Our AC stopped working and AireServ was able to get a technician out within a couple of hours. Chris was extremely knowledgeable and friendly and had our issue fixed and house cooling again in under an hour.
I was pleased that they were able to come and fix my AC on a Sunday. The wire to a capacitor in the unit needed to be replaced. They fixed all three wires and checked the coolant levels. They did not charge me extra for Sunday service, and didn't mind me watching the work and asking questions. I like to understand how things work and he was gracious enough to explain things to me. They were professional and I would recommend them.
Don’t hesitate to call them! I cannot recommend this company enough. My a/c wasn’t working and they came out the same day to get it on. Some companies had said they were 4 days or more out! I’m so glad the others were so backed up. It lead me to the best a/c company! So professional and friendly. It is family run and they treat you like family! I’m new to the area but won’t call anyone else.
Chris with Aire Serve scheduled is ASAP, our compressor had seized up and other companies told my mother her only choice was to replace the entire system.. $8500 cost.. Chris identified the issues.. With skill knowledge and refusal to give up..Chris was able to get the system up and running buying my 80 year old mother some to find a solution to replacing the system. A huge thank you and heart of gratitude for getting us cooled off again and just in time.. God truly answered a prayer putting Chris in our path.... Thank U God.
Job was done quickly, professionally, and cost effectively. Office was responsive, Chris arrived on time, diagnosed, and corrected the issue in a timely fashion to get the system back up and running! Thank you!
Chris is trustworthy, honest and stands behind his work. He gets my highest recommendation as a service professional.
We used Chris’ services twice. Once for AC/Heating system sevicing and afterward to replace our water heater anoid. We found him to be professional, thorough, and friendly. Would recommend his sevice unconditionally.
Chris is now part of my family. He got my business about three years ago by proposing a systemic solution that saved me money and met my needs fully, rather than replacing things I thought were worn out. He's smart, honest, and a fellow vet! We trust him to come and go as he needs and his work is both fast and well done. I will not call anyone else to work on my systems! Thanks, Chris! We feel blessed to have met you!
I had Chris come out to my home for an annual maintenance check on the AC unit. He found some microbial growth (he called it mold) and recommended a new AC unit for $12,000. It was very apparent he was trying to push a sale and use a scare tactic by making so many comments about the mold and the health risk of staying in the home. I had another company come out to get a second opinion and they said that microbial growth is extremely common, that it hadn't spread to the air ducts, and that most of it was dirt that they could easily clean off. I went with this company and will continue to for future needs. I would absolutely NOT recommend using Aire Serv. They are dishonest, unprofessional, trying to push AC unit sales, and should not have questioned if we had any symptoms related to mold, when they're not a mold remediation company. Save yourself the time and money and go with a reputable, trustworthy company.
We're extremely grateful for Chris, Dona and Dylan for their professionalism and excellent service. After numerous runs with our home warranty failing to replace our unit, we hired Chris to inspect, remove and reinstall a new system. We met him after needing to find a reasonable priced company to remove and reinstall a new mini split. It was during this experience that we decided to forgo our warranty and purchase a new system outright from Aire Serv. During install, the space was so tight he had to dismantle the unit then reassemble in the attic. He rebuilt the walkway in the attic as well. He did his best to maintain order in my son's room where the access is, and was always tidy, which we we very happy with. I will use this company again moving forward with all my ac/heat needs.
I have lived in Austin area my entire life and Chris and Dona are old school Austin. They will be my Heat/AC company from now on--they have been super helpful/friendly/professional on my heating system fix. 5 Stars for sure Chris is amazing and Dona is as well.... Chris being a vet is a plus, appreciate supporting people who have given to our country. Sincere thanks to you both!!
Great customer service! Highly recommend!
Professional company, good communication. Did exactly what they said they would do. Fast and efficient got the job on time complete, tested and in good working order.
I called that morning to report my issue, and Chris was here around 12ish and fixed my problem right away.He was very knowledgeable about the issue and gave me quality work. Thanks again, Chris
Chris is the absolute best - this is the second time we have used his services, and he is very customer-oriented and accommodating. Very reasonably priced and tells it like it is without padding the bill. Can't say enough good things about his service and so glad we found him.
They were quick to respond and were out an hour later. It didn't seem like they tried to upsell at all and were very straightforward. He clearly explained the problem, solution, and maintenance we could take to avoid the issue. I appreciated the service and would recommend them.
From my initial call to Chris coming out EARLIER than expected during the freeze, my experience was first class all around. I can't thank them or reccomed them enough. Great service, knowledge, and a personal touch. If you need hvac work, this is the place to call! Thank you Chris!