Reviews (24)
Quick service, a little pushy on getting the new unit but explained well why it's best to get a new unit and provided a 0% 5 year financing. Plus we received cookies in the mail shortly after getting the new unit.
Overpriced and shady. Avoid.
Thank you for coming out as fast as you did. Will definitely keep using you.
On June 15, 2021, Barnes rep visited my home to repair my AC system. On his report he stated, Found D/S (downstairs) compressor not running, compressor overheated cooled with hose, check motor starter-good, wiring-good, one lead has been replaced before could not get compressor to run at this time. Found U/S unit low on Freon, added 1.5lbs. I didn't see him add any Freon. He charged me $242.36 for running water on my compressor. Before he left, he made a comment, it might come back on and I will send someone out to price a new system for your home! So, on June 16, another rep from Barnes AC came out to check the unit and to give me a quote. He gave me a price for a Lennox 3 ton 16 seer gas heated system for $5,564. I didn't feel comfortable about my system being totaling inoperable so, I decided to call Ball's AC. Once Ball's rep came to my home to check the AC, he immediately noticed that my breaker outside was turned "off" and that my valve cap was missing that released all of the Freon from the unit. This is the report from Ball's rep found breaker off to outdoor unit, and valve cap removed recently. Turned breaker back on after testing for short to ground and system came on. Tested "REFRIGERANT LEVELS" and the unit was low. Customer stated, Had different company out yesterday to service unit. Added needed refrigerant and replaced cap. The bottom line is this. I didn't need another system....I needed refrigerant added and my unit is working great! Always get a second opinion, it could save you thousand of dollars! I forgot to add, I reported this to the BBB.
I highly recommend Barnes Heating & Air. They gave me great service. Very professional and Courteous. Technician thoroughly check out the AC unit and found the problem. Replaced the part needed and cleaned unit in a timely manner.
We hired Barnes Heating & Air to install a new AC unit and ducts In our new offices for our business. Mike Barnes, the owner, is very professional, he pays attention to detail, he is an excellent communicator and very professional. They did an excellent job and I highly recommend them! We will be using him again for our new house AC install. Thanks Mike!
I have used Barnes for years and must say they are always a top notch service, professional, courteous, and always does it right the first time. Kevin who was the tech was informative, answered any question I had. Thanks a bunch as usual!!!!
Stay away. Keep looking. Highly unethical. Borderline illegal price gouging. I will report to DA too. You charged me roughly $200 for a $7 part I found online. Couldn't you have been happy with $100 charge for your $7 part? I have a family to support too! You literally took school clothes from my kids, Mr Barnes.
I was charged almost $500 without explanation or a receipt for the charges. My ac was never fixed but they made sure to send out a salesperson. They followed up with me to tell me i was wrong about how I felt and then I was laughed at and told I needed to handle it like grown up and shouldn't have left them a bad review. I still never got a receipt and they also removed a part they replaced to only still charge me for it. A apology and a refund for the part taken back is in order.
I was very pleased with the service provided by Barnes Heating & Air, they were highly recommended by a friend. Kevin the technician fixed the problems with my air conditioner in a professional and courteous manner. I will definitely be calling them for any future heating and air conditioning services I need.
Barnes install my System. I called and made an appointment to have my heat pump and condenser checked out. The service Tech was very nice very knowledgeable and I would only use them they are the best in the area
We are very pleased with Barnes Heating & Air. They just replaced a outside unit we purchased in 2011 with a new unit to honor our personal warranty by them. We will always use this company because of the personal service they provide for the customers. Great people and services. Highly recommend.
Thanks for coming on such short notice. Kevin was great! He trouble shot the system and found the problem. He got my system back online in no time. Thanks again!
Service was excellent and timely. Troubleshooting the problem was right on. The service call was punctual. The part was replaced in a timely manner and the technicians were courteous. I highly recommend Barnes Heating and Air.
Cost me $500 to have a part installed that was under warranty they say that was the labor cost
They sent a quote. I had options. Each was explained to my liking. They made the appointment date and time. Called that morning in the way and arrived on time. Care for my property was perfect, cloth on floor, careful with walls, etc. The techs explained all and worked efficiently. Awesome response and customer service. The techs were professional. Great experience.
Can't really commit on work because they refuse to come work on unit because they did not install unit. Seems like that's a good way to run yourself out of business. After all you can't install every unit out there. Things break and go out on units. Seems to me you wanna grow your business you would want to work on other peoples stuff do a great job and have a customer for life. Guess not. So I got a quote from you 6 years ago. Along with two other quotes as I always do. Fosters Heating and Air and Tillman. The lowest price got the job. 6 years later a pump goes out that I'm happy to pay for. And your office says you don't work on units you didnt install. So either you Sir or your staff is lying. Don't really care which all I know is it was a simple case of calling to get ac service which you guys declined to provide. Which is your right to as is my right to post what I think about your business. I called you guys first because you had good reviews on working on mini splits. I'm sorry you were butt hurt cause you didnt get install job 6 years ago.
They do good work.
Fast and efficiant....fo t a job done right the first time....highly recommend
Went by here to get some information at the last second. They were very helpful, polite, and seemed to have a genuine interest in getting me the information I needed.