Reviews (100)
The service technician that came out two days ago said that repairing the coil leak was not worth it on my 6 years old unit and that I needed a whole brand new system. He was trying to push for a 4 ton unit costing $23,000.00. I asked how much it would be to repair the coil leak and he said around $3000.00. I said no thank you and I wanted to get a second opinion. He was nice and charming, but all salesmen usually are. Today, a wonderful technician came out from Killeen Heating and Air and said he could easily repair it. He repaired the leak and added freon and now my house is so cool. Miraculously it was able to be repaired and up and running for $412.50! Apparently, technicians must be getting commission for selling new units....please be aware!!
Called Thursday afternoon and they had someone out the very next morning. Donald, our tech, came in and found the problem right away. He was quick and efficient and so pleasant (which is hard to find these days in customer service especially for those working in the heat all day). Will absolutely use their services again.
My blower went out on my indoor A/C unit. Josh communicated well, identified the initial problem within 15 minutes and corrected the problem in an hour. Great service
Did a great job & cleaned up afterwards , Friendly & professional! Totally recommend !!
They came out on time and quickly accessed and fixed my AC.
The technician was professional and friendly and explained everything. Went above and beyond what was expected. Alex Sanchez is the best.
I’ve only used Kane Hearing &Air since I bought my house 13 years ago. They have always been able to accommodate my schedule, no problem is ever too big for them to fix and their prices are very reasonable. Today Chris did an excellent job with getting my unit up and running within an hour. Most of all he came early ahead of schedule so I didn’t have to suffer in this Texas heat. That was very considerate of him. Thank you Chris! .I will always be a loyal customer. Thank you for always taking care of your customers!
I had an OUTSTANDING experience with this business today. I can’t express how incredibly happy we were with the service on our home A/C unit this morning. Chris was outstanding and professional! He was here for 5 min and already diagnosed what he thought the problem was and was 100% correct! Needless to say the family is VERY happy right now as the house is cool again. I HIGHLY recommend them and will definitely be using them in the future if the need may arise!
Prompt with setting appointments and fast at repair. Less than 24 hours and AC is running great again. Motor & capacitor replaced.
The young man that came diagnosed and fixed the issue right away although the customer service experience was very different I will not let that affect the techs excellent experience and work.
UPDATE. Adam from Kane heating called and apologized and immediately issued me a full refund. No questions asked. That is good customer service and is much appreciated. Thank you Adam. -------------------------------------- I had them come out to do a routine check up of my HVAC. They told me there was a leak in the coolant and said it would cost about $4500 to repair it $9+ to replace. They charged me $265. Two days later I had a different HVAC company come out to check my system. They found NO leaks and said my unit was running perfectly. Kane heating and air is ripping off customers. I am disputing their charge.
I am sorry that this is limited to 5 stars clearly they deserve 10 stars. The install team arrived on time, they kept us informed of any issues. They were very respectful and professional. I am extremely happy I called them for our repair.
This was my first experience with this company and I will definitely use them for future services! Luis and Alex are very professional, knowledgeable and honest. Highly recommend!!! 👍
The Tech worked extremely hard to identify and repair my A/C. They repaired and corrected several problems with the A/C system. I truly appreciate the hard work to correct these issues.
Kane has been wonderful to work with. So very professional. I appreciate all the people involved.
Both technicians were professional, Courteous, communicative, and helpful. We now have a fully functioning properly cooling AC. We are very appreciative and could not be more pleased to recommend Kane's
The technician was very courteous, professional, and thorough. I wasn't happy with all the issues and I am more than likely going to need a new unit. I've only been in this house since December so I had no idea what to expect. Thank you so much for your prompt response.
Awesome service! Came out same day we called and got everything fixed in a professional and timely manner! Price was great ! Definitely will continue service with them!! Thank you soooo much!!!
Mr. Pettis and his team were true professionals. Couldn’t be happier with their service.
This company is the absolute best. I would highly recommend them. When there was a problem with installing in this old house, the company sent help(lots of help). They stayed until the job was finished. (Way after normal business hours). I have never had that kind of service. Hunter, Alex, and I’m sorry don’t remember the rest of their names, were so wonderful.