Reviews (100)
Company is great but employees need a refresher on professional and representing the company in public
I have been using On Time experts for 10+ years. They are professional and true service champions. This time was no different. George and Jonathan were great. Highly recommend.
We had a wonderful experience working with Jared from On time experts repairing our A/C. He was friendly, very knowledgeable and professional and he explained the repair process along the way. We would highly recommend this business to others.
Joey came out again today and had everything working properly very quickly. He thoroughly explained what he was going to do and completed his work very timely. He’s also just a really nice gentleman. Thanks once again Joey!!!
We had an issue with our AC recently so I reached out to On-Time experts and they sent Joe and Nick. They are on time, friendly and very professional. They not only fixed the issue quickly but explained what happened in detail and helped me understand the issue properly. Thanks for the service guys.
George, Israel, and Eric did a great job of Diagnosing my A/C problems and repairing it extremely fast. Would recommend them again.
George and Isreal were very professional excellent customer service. I recommend both of them to continue my service when needed. Thanks George and Israel for all you do.
I bought an annual service plan for my 2 HVAC units in September 2022. I was told that we would be called when it was time to service the units in the March/April time frame. In early April, I called to set an appointment since I hadn’t heard anything, I was told that they were booked until late May. I asked to set an appointment, and was told that they don’t set appointments for the preventive maintenance program. How are they booked so far in advance if they don’t take appointments? Who knows when my units will be serviced? UPDATE 7/4/23: I STILL have not received service. I called in early June and was told, once again, that they were busy through August. I asked for a manager to call me, but I have never received a response. I do not believe they intend to fulfill their obligations THAT I PAID FOR! Next stop for me is to file a complaint with the BBB. Failing an answer there, I’ll look at other options.
My outside unit wasn’t running and I narrowed it down to a bad contactor. Called On-Time Services and they came out within 90 minutes and confirmed my diagnosis. Joey & Lance took the time to check if the system was still under warranty, as well as explain costs when we learned it wasn’t. They quickly fixed the issue and waited to verify it had, in fact, been resolved. I definitely recommend On-Time Services and hope you’re lucky enough to have Joey and Lance as your technicians!
Collin was very thorough, offering solutions to resolve the issue I had with my AC leaking. He offered several different suggestions so I could chose the one that suited my needs best. I highly recommend Collin and the On Time Experts and definitely will use them in the future.
George was professional and took the time to explain various options that we have to remove the odors from our a/c ducts. Thanks so much for your quality service!
George was very knowledgeable and courteous! Fixed our A/C quickly on a very hot day!! We appreciated his services!
Dom & Lance was very knowledgeable and professional. They really did a great job cleaning my HVAC. They were also very detailed explaining every step and any problems they find. I highly recommend The On Time Experts!
George arrived on time and did a very thorough inspection of my HVAC system; he also showed photos of the cleaned system and provided a detailed explanation of the inspection results! Very satisfied customer!
Jonathan is a great representative for the company. He patiently overcame difficulties throughout the repair and thoroughly explained the situation and next steps. Scheduling is easy online and includes follow-up calls.
George and Johnathan were excellent and very thorough. They pulled blower wheels and cleaned which had never been done. I would recommend them to anybody. Excellent service.
Review two years in the making. Techs are very professional and great staff, but I have been less than satisfied with a new AC purchase 2 years ago. Purchased two new ac systems exact same systems but one has been great and the other the thing of nightmares. After it was installed my living room was flooded and thankfully they did repair the ceiling damage but the ceiling fan doesn’t work to this day. Two years in on that same unit, it is now over producing condensation and already having issues. It’s likely already in need of repairs. Two year old system! Not been happy or satisfied with the unit. Feel like it has never worked properly.
I've used them twice, for a pipe burst on the December freeze and recently just to check out my ac system B4 summer starts to cook. Both times they showed up on time, the techs were nice, and price was reasonable. Would use again.
George was an excellent technician. He diagnosed th A/C and took th time to research if my unit had a warranty, which it did thus saving me Over $1500 for the part. Me as a retired veteran. Was proud to sr a fellow veteran representing your company in an outstanding manner.
There was a mixup between land lines and cell phone on my end and OTE worked with me to get a tech out to my house twice in one day. Thanks for the effort to tech Stephen for diagnosing to situation and explaining what he was doing throughout the process