Reviews (100)
The company has merged with several other companies. Customers service has been lost in the process. Filters were invoiced, yet never changed. Service was great until the merger. The servicemen seemed to care about their customers and the work. Not sure what is going on but the quality of sevice has drastically declined. I have used K&S since moving into my new build 5 years ago and was very satisfied until the last year or so. The trust between me and the company was violated no one care.
Reggie was a terrific technician; fast, courteous and diagnosed the problem fast. The company charged me $450 for a capacitor that I found online for $39.00..... $39.00. That price did NOT include the service call! $450.00 for a $39.00 part. STAY AWAY FROM THIS COMPANY!
I have been a customer with this company since 2018 when I purchased my brand new property . Since the beginning the service has been average but nothing to raise any major red flags however today was the breaking point. I had called last week to verify quotes I had received to repair a possible leak and never received a call back. So today I called and tried to figure out why I had not received a call back in an entire week. A customer service person picked up reviewed my account and she stated she would need to transfer me over. A guy comes on the line and states that the prices are correct in which I have no problem with. A company price is their price however almost $400 to find a possible leak and then additional $100 plus for freon. So basically at this point I am thinking over $500 dollars for an HR work if the worker is knowledgeable and efficient. The problem I had was the guy stating that they are a growing company and that they didn't care if I left or not. Additionally, the tone of his voice made you feel like your just another number and not a valued customer. During the call the guy who now IDs himself as a manager continuously cuts me off and displays horrible customer service. Also, my girlfriend walked in on the call and stated what is wrong with this guy. Based on the lack of customer service I of course asked to cancel my service in which he states he will need to review my account in the old system and call me back later. On my last call the customer service rep told me everything was going into a new system therefore at this moment I knew the manager was not only horrible with customer service but a liar as well. I told him I would wait on hold which resulted in about 8 minute wait in which I truly believed he hoped I hung up. At this point he gets back on the call and just continues to be rude inconsiderate and wouldn't allow me to speak. I asked to speak with his manager and of course he stated that nobody was there was above him. I asked to
Curt was my technician for today. He did a great job fixing my warranty items, some of those issues were lingering since the original installation 11 months ago. He was willing to listen to customer’s problems, grasp the key details and did an effective diagnosis and came up with what might have wrong during the original installation. In my case, he was able to correctly guess the cooling problem that my Hvac freons were not charged up, because there is snow on the ground during initial setup. This is in addition to the original installation messup of drain pan, primary drain etc which he fixed it permanently now. Overall, he went above and beyond my expectations.
Alexis was very professional. Provided us with helpful tips on maximizing efficiency of our system.
I called Lex Air in May 2022 because my main zone wasn't cooling real well, and was having trouble getting below 75 degrees. They agreed to send a technician out and perform diagnostics for $80-90 per hvac zone (I have two). Apparently they dispatch individual technicians from multiple collaborating HVAC companies. A technician from K&S showed up the same day. Overall the technician spent around 2 hours, maximum, at my house. He replaced the capacitor on the main zone compressor/condenser unit. He did ask for approval before replacing it, but didn't quote me the cost at the time. He stated that further work could not continue until the capacitor was replaced, which from a technical perspective is true. He then added 5 pounds of refrigerant to the main zone but told me he'd only charge for 4 pounds, and stated he believed the evaporator coil on the main zone was probably leaking. He then went to the blower and evaporator coil unit inside and measured for a leak with a leak detection device which apparently measures for, and detects, very small amounts of refrigerant in the air (5ppm or whatever). He confirmed the evaporator coil was leaking and should be replaced. I told him I'd think about it and for him to just perform routine maintenance on the 2nd zone, which he did. At the end of the visit, he presented an invoice to me which included the following: $80 diagnostic x 1 zones; $90 diagnostic x 1 zone; $120/lb for 410a refrigerant x 4 lbs; $289 for a 40+5 microfarad 440V capacitor. Total was $937. 410a refrigerant can be bought online (if you have EPA cert, which anyone can take the test and get for like $20-100) for around $20-25 per pound, when buying a 25 pound tank. Even assuming $30/pound (because I didn't receive a bulk amount), the actual cost to him would have been $150 total (he gave me 5 pounds), but he charged $480. The 40+5 uF capacitor he installed (which was a good brand and made in USA) can be bought on amazon for around $30. If you
Alexis was incredibly professional and explained exactly what the issues were with the unit and what he was doing to get our heat running again. He was polite, friendly and well spoken.
Alexis was our tech, he was on time, explained everything in English and spanish. Totally recommend.
Alexa’s was very professional and thoroughly explained our issue. We were very happy with the service today.
K&S has provided great service. Alexis was our technician today, and he was both courteous and professional. I had a great experience and will be continuing to use K&S going forward.
Alexis was great. Helped out with a home warranty claim and figured out why my condenser was rattling. Thanks!
I received a text to inform me that the technician was in route. He showed up on time and was finished in about 25 minutes. He answered my questions and explained the work he did.
My heater went out starting 11-23-22. I have had a technician come out 3 times. (11/23, 11/28 and 12/1) still no heat. Apparently the first tech ordered the wrong part and as the home owner I’m being punished for it. I was told someone would call me on Friday, even waited 48 hours and no one called. I had to call them. I’ve been without heat for two weeks tomorrow and am being told that the part may be available on 12/9 from the manufacturer. SMH.
K&S came out to install the fresh air intake for my home. They were quick and professional. They even answered other questions I had about my units, unrelated to the visit.
Mike was my technician sent out to inspect our system. We are in a brand new house and this was the first time we needed to use our heater. It turns out that the first company that installed our system never hooked up our gas lines!They were still capped and there had been no attempt to install them correctly. Mike did so in a timely and efficient manner. He also took the time to thoroughly go over and explain what he did and he went over all of the info criteria that I needed to know regarding the device settings, and the preventative maintenance procedures. He also informed me of his company’s maintenance package for service and upkeep on my system which I am signing up for as well! I took his card and I feel really comfortable knowing that I’ve got a professional company and technician that will watch out for my best interests when any future issues arise! Thanks Mike!
I was very impressed with Alexis. He was respectful of my home and myself. He explained everything he was doing so that I could understand. I feel he went above and beyond with the care and quality of work that he performed for me. I was able to sign up for your maintenance plan with him and he made it easy and quick. I will be requesting him if I have future needs and when I schedule maintenance. Thank you for hiring him!!
Updated Nov-2022; Hands down K&S still the best in Texas!! I’ve done business with them for 30 years! I used then when I was building custom homes as well as my personal house. I highly recommend K&S for all kinds of A-C & Heating including new systems, retro fits, not to mention the best service. I’ve had customers deal with them on their new homes & continued their relationship for the service. This company you can TRUST! Thanks K&S
So impressed with Alexis’ professionalism and expertise from K&S Heating and Air. He not only fixed our heating system, but also explained thoroughly why there was no warm air blowing in our bedroom vents and showed us how to operate our thermostat correctly. He deserves a five star award . Thank you Alexis from one of your grateful customer.😊
Can't thank the team at K&S heating enough for their prompt and professional service. Their service technician Alexis Flores was prompt and knowledgeable. He went above and beyond what a normal service call would entail. If you're looking for heating and air services stop, you've found them!
K&S installed our system on our new house. They have been responsive and on time the 2 times we had our Goodman system services and maintained. Alfredo came and had us up and running in no time flat. Very professional.