Reviews (31)
Once again, Totally Cool responded quickly to my call for help in 100 degree weather! Shelly sent Anthony M out and he knew exactly how to troubleshoot my aging AC unit at a very reasonable price and my house is cool and comfortable now! I am so thankful and feel like their honesty and reliability is bar-none. (previous post and 4 stars) Totally Cool cane out in 2020 to weatherize my house and thank god they did because the following year we had SnowVID and I like to think that what they did was like a warm blanket. :) I mainly wanted to talk about how Shelly is the perfect example of superior customer service. The smart thermostat (Sensi) that the City of Austin suggested they install ended up failing in the hottest part of 2022 and they responded very quickly to save the day. Solutions are their strong suit and quality is a top priority and I appreciate it! I’m happy to call them my HVAC contractor from here on out!
Anthony and men got me in and everything done with rigor and vibrance job was Fantastic Thank You
We knew our AC was on its last leg and wanted to handle it before summer. Looking into rebates, I discovered that we could finance at 0% for TEN YEARS if we did a few more home performance improvements. Totally Cool was one of Austin Energy's approved contractors and they made the whole process smooth as butter. Really excellent communication, quick and responsive about questions, and went above and beyond to resolve a concern. Now we have a new system with better home performance and monthly payment under $90 with no interest. They earned their name and I highly recommend them.
Totally Cool is the most outstanding heating and AC service I have ever used. They really go the extra mile to make sure the job is done right. You won't be sorry to choose them for all of your heating and AC needs.
Totally Cool did a GREAT job installing new air conditioner ducts and also insulation at my home. I highly recommend them to anyone who is looking to have this type of work done.
Headline: I'm going to use Totally Cool for all my AC work going forward. They came recommended, and I cannot recommend them enough. Shelley, Jeff, Antony, Mark and team have gone above and beyond, both with helping us keep our existing HVAC system bandaid-ed temporarily and with design, installation, and fine-tuning of a new top-of-the-line system. Their workmanship is top-notch and my wife and I really appreciate how stress-free the process has been with them. Highly recommend
We just purchased two AC units and thermostats from Totally Cool. They came highly recommended and they did not disappoint! Their service from the service call with Jeff through installation with the rest of the crew was outstanding. We had questions about the units, etc. and Shelly was great to work with too. The whole group was very knowledgeable and friendly, and we could not be happier that we used them. I highly recommend Totally Cool for any AC or heating need you may have.
Wonderful experience with this company. Everyone we worked with was helpful, patient and kind - dealt with our 1 million questions with grace, handled all the warranties and rebates and loans through Austin Energy - would recommend them to absolutely anyone.
Always professional and they don't push to sell you far more than you need.
I guess the experience varies a lot by technician assigned to you. Mine did a ver poor job cleaning the condenser, and I was charged for 1lb of freon without being told about it, guy came, did the poor cleaning and said he “added” 1lb of freon, without telling me in advance I get $89 added to the visit because of that, seemed scammy nit to let me know they were going to do that, specially since I didn’t have cooling problem and would like to be present for that, to make sure something is actually added. I complained via email and the guy came back to tell me if I wanted that lb taken out, but the problem is I don’t even know if it was really added after the fishy approach they took. Maybe if you have an issue they are great, but for regular maintenance in my area I do not recommend them, as a matter of fact, I would recommend against them.
They saved us from the summer heat. They are honest, fast and friendly. My new ac unit cools much better than promised.
Once again Totally Cool exceeded expectations. Jeff came to do a maintenance check on the A/C. He's friendly, VERY knowledgeable and explained what he was doing and taught me a little about how A/Cs actually cool and dehumidify the air - cuz I'm a nerd that way. I've used these folks for many years and recommended them to many others. Highly recommend them!
My AC suddenly stopped turning on. I called and a technician was at my house within an hour. He quickly found what caused the initial problem, but was thorough in making sure there wasn't a secondary problem. He caught another big issue that I wasn't aware of and did a great job explaining what it was while never trying to upsale me. I will definitely recommend this company to anyone needing repairs.
Almost two decades ago we purchased a new AC unit from this company. We needed a maintenance check on this system so it was good to know they were still in business. This company has great inventory - needed equipment + supplies for on the job sites. Jeff was the technician who showed up. He gave us a through explanation of what was going on with our system - what the job covered + guarantees/warranties, etc. Jeff was very knowledgeable, experienced + did quality work. I appreciated him explaining the process as well as providing us with a few tips to help us maintain our system. a great company that I would highly recommend this company to anyone who is having issues with their AC/heating unit(s).
Was absolute floored by Totally Cool's level of service. Shelley was quick to respond every time I reached out and always very helpful in her responses - she made the scheduling, payment, and rebate a breeze. Mark was beyond knowledgeable and took his time to figure out a game-plan that would be best for the house as it was built in 1972 and needed a complete gut of existing, relocation, and install of new system. Mark also never stopped checking in on the project from start to finish - he ensured it was being installed accurately and professionally by his team. The class didn't stop there as the entire installation crew was always on time and professional. My gf and I both work from home and they were as polite as possible and so respectful. I collected four quotes for this project and Totally cool was very competitive and fair with their pricing. Will personally recommend this company to anybody in the market.
One of the only companies that would work with my HouseCheck home warranty. Fixed and found a leak. Good to feel prepared for another possible Texas winter.
Totally Cool took good care of us through the process of putting in a new AC and furnace. Mark was straight forward about the options, pricing and timeframe. Their pricing was very reasonable allowing us to choose a two stage system inside and out. We had them insulate and seal up cracks, taking advantage of the city rebate program. They took care of dealing with the city and Austin Energy. Their crews were professional and courteous and they followed up during the whole process making sure everything was right. We are very happy that we made the decision to upgrade our unit with Totally Cool. The new system is so much quieter and cools the house more evenly. Tom Fleshman
These guys take care of you
Good work from good people. Shelley is the sweetest professional. The owner is a very friendly person
Totally Cool diagnosed my ac issue and quoted @ $1,300. I authorized the repair, and was greeted by a different technician for the repair. Without looking at my ac im immediately told he doesnt believe their diagnosis was correct, although I still had to pay for their mid-diagnosis. He went on to say he’s a 20yr veteran and is actually about to buy the company. He very confidently claims he’s gonna take a look and get me up and running for way less than $1,300. I said I will stay out of your way but would like to ask occasionally questions to learn about my system. He has no problem talking to me, but he does say soo much technical jargon, could make your head swim. During his diagnosing he changed his mind 3 times, yet again wants to say im a 20yr veteran, about to buy the company, and u can look me up online...he had a nickname for himself. At one point his 3rd idea is apparently wrong, he gets frustrated with me for watching and threatens to just walk off on the job! I had to ensure him i’m just watching to learn and your the pro, please move ahead and do the repair. I had my own r-22 they agreed to use if needed. He believed it was not the reversing valve diagnosed originally, but simply my blower motor fins were too dirty creating restriction, and wanted to clean my coils and increase fan speed. He drained system of my r-22 then said he could not put it back in. Not sure why he took it out anyway! So he offered to save me $ and replace it with the drop-in refrigerant MO99, for only $50! I told him to either use my own tank of r-22 or his proposed MO99, and I’d leave it to his expertise. He went with MO99...AC lasted about 3 weeks and no longer works. New company noted on their paperwork that previous company left no indication of them putting MO99 in system as required, compressor locked-up and when a drop-in replacement is not done properly your compressor will cease up.