Reviews (36)
Have been using them for 10+ years. Always do a great job and have fantastic staff.
Faught continues to be our "go to" AC contractors. Helpful, professional and courteous. Definitely 5 star.
We’ve had lots of AC problems with other companies through the years. We got a new unit through Faught a few years ago and it’s worked great. However one morning we woke up to no AC. Called Faught and Mark came out that afternoon and got the repairs done! Thank you Mark!
I have been using Faught for years to service my existing A/C and had been very pleased with their service. This spring it was time to replace the 24 year old unit. I ended up using Faught again for installing a new unit and could not be more pleased with the experience. I had never before purchased a new central A/C so I did a lot of research and had lots of questions. My sales rep Brandon Faught spent over an hour patiently listening to, and answering all my questions. Once I made the purchase decision, Brandon told me in detail what would happen next and when. Everything happened exactly as he said it would. I have a great new A/C system which is far quieter than the old one and I got it at a good price.
We had Faught Service Company replace our ancient HVAC system - after getting some quotes, their prices were very good. We also really liked Brandon, who’s clearly very knowledge; I’d read about things like duct leakage, air exchange, thermostat options etc and he helped us understand which factors matter in our house. The crew who did the actual installation were also excellent - polite, professional, careful to protect the floors as they moved heavy HVAC equipment, and they left the house immaculate.
Professional and trustworthy company, reasonable rates, competent technicians.
My eleven year old AC& Heating system totally broke down in a possible way along with its ducting network. I purchased a brand new complete HVAC system and heating system from Faught AC Servicing Company. Besides installing the two systems, Faught also customized the complex ducting network to improve the efficiency of the whole systems. From the beginning of the project, purchasing, installation of the equipment to the completion etc... Faught Co. explained clearly every step of the project. From the owners, managers, business staff, to technical crews, they are knowledgeable, pleasant to work with, courteous and friendly. Especially the technical crews, they are competent, thorough and focused to details. They showed their respect to my property using shoe covers, cover our wood stairs, carpet floor with appropriate coverage. They always used face masks and followed closely the government guidelines to prevent any health risks of Covit-19. disaster. We are completely satisfied with Faught AC Servicing Company in all aspects. The equipment price was fair and the service we received was outstanding. We cannot expect anything more. We highly recommend without reservation Faught Air Conditioning Service Company to prospective customers.
The company wss very prompt even on a Saturday. Mark was efficent and pleasant, working in 104 degrees. They will always be service company
Brandon was knowledgable and professional as he answered all of our questions about our then failing central AC system. He provided quotes the same day he came onsite to view our setup which was the same afternoon that we called him. He was able to setup emergency service for our first unit and within one day had 4 professional and friendly technicians on site. Faught’s technicians were incredibly knowledgeable and went out of their way to meet all of our needs and all of our wants. Additionally, Faught’s was able to beat out a competing local installer of Carrier units with higher quality Lenox units for the same price. We really appreciate the hard work and dedication of this locally-owned small business.
I was extremly impressed with thier review of my needs. They were able to schedule me quickly and the job was done efficiently and on time. My job was a bit harder than most due to having an older home. They commited to helping my family and they have earned my future business and referrals. I would highly recommend.
Our AC went out recently (on a Sunday naturally) called Faught Service Company (been a customer for years) and needed to replace our outdoor unit ‘05 & indoor unit ‘93. We had planned on being pro-active by replacing the entire system this coming February. Bottom line, they were absolutely awesome! Customer service (Bonnie Faught), sales (Brandon Faught) and Service techs (Robert & Daniel) we’re off the charts good. Price was very fair...even Don Faught (owner) came by to check on things. We’ve all got choices when it comes to our AC/Heating needs...I can tell you from our perspective, Faught delivered the goods. ~ Lifetime Customer
Our 23 year old Lennox was working fine, but we knew it was just a matter of time before it passed away, and we didn't want that time to be mid august, so we decided to get some replacement estimates. We contacted a number of service companies and most were pushing Carrier or Trane as replacements. Brandon Faught came to our house the next day for an estimate, he recommended Lennox, but I never felt pressured either way. Why change what's been working so well, for so long, we wanted a more energy efficient model. So we went with the Lennox Elite series, an upgrade from what we had, with the variable speed blower and the E30 icomfort wifi/Alexa friendly thermostat. We could not be happier. It is so quiet when running. Brandon was pleasure to work with, answering all of my questions, and there were a lot of them, even late at night. His install team were prompt, clean, efficient and a pleasure to work with as well. They protected the flooring, answered all of my questions, and vacuumed up when they were done. All completed within 6 hours after arriving. That included blowing in more insulation to bring it up to code. It was nice not having to find another company to add insulation. Brandon even gave me a tutorial on using the new E30 thermostat, when the install was complete. We will also be switching to Faught Services for our ongoing yearly service calls. I highly recommend Faught Services when considering your home AC replacement. Mark M
I do not normally give reviews, but since I received such exceptionary service, a review is necessary. After 25 years my AC stopped working. I checked around with neighbors/friends and Faught Service was recommended. I called and they immediately checked the system for me and identified the problem. I briefly considered repairing it, but decided to completely replace the HVAC due to the aged condition. I couldn't be more pleased with the professional service, the equipment, etc. The workers worked hard and made sure that the work was completed at a high level of competence. It seemed that extra effort and time given to make the whole process relatively painless. Ah....Austin heat and nice cold AC. Life is good! Thank you!!!
Faught Services installed a new furnace and air handler at my home three months ago. So far so good! They were very responsive through out the bidding and installation processes; additionally, they explained the issues the saw in my old system and provided several different solutions, featuring different efficiencies and dollar amounts. I plan to use use Faught for my preventative maintenance as well because I trust that the will take care of my system and my home.
After 18 years of cooling, my downstairs unit gave up and crashed. It was the first 100˙ day in June 2020. I did my research and remembered Faught from 20 years ago so emailed for a quote. Brandon Faught called within hours and came over the next morning. He was very knowledgeable and patient with my questions. My wife was not going without a/c too much longer, so within a day, Brandon had Robert and Daniel over with a big truck to take out the old unit, right on time, and the next morning had a new unit in within a few hours, cooling the house in 45mins. Amazing professionalism, craft and they go the extra mile when an extra step is needed. They don't cut corners and offer the best price for the cadillac of an a/c unit, the Lennox XC21-25. Very happy with the service, price and especially happy wife.
Our go-to AC provider. Always outstanding.
Incredibly responsive and great customer service! Faught Service Company really know their stuff and did a great job helping us understand the different tradeoffs of all the options. At the time that the unit was installed, we didn't yet have internet service, but once we set it up, Brandon was kind enough to come back and help us configure our new thermostat. We really appreciated how flexible these guys were with our options and how quick they were to answer questions and get the new unit installed. Highly recommend!
Absolutely could not choose a better company than Faught. Professional and personable. Prices were the best of 3 companies I had bid the work. The person who came out to do the bid work was extremely knowledgeable. Didn't try to up-sell me like the others did. Presented options, but not in a scare tactic kind of way. The technicians who did the work were OUTSTANDING. Did all the little things....no shortcuts. You absolutely will be glad you chose them.
I called Faught based on multiple recommendations from our neighborhood Facebook page. Their communication and service was stellar. My old AC needed to be completely replaced. They had a technician out same day to evaluate it, on a busy Friday and had the whole thing wrapped up Tuesday afternoon. Pricing was straightforward, and they filed the City of Austin rebate for me. I feel like communication and service is such a struggle for many construction type companies, and I was super impressed with Faught!
The service engineer is great but I'm about to pay 300 bucks for a part that costs 20 bucks at Walmart.