Reviews (25)
it was great
nice service
We've used their services several times lately. Polite, organized, highly competent, on time, and their telephone person has the nicest possible voice.
Website says 24/7, called them at 8 am on Sunday morning and they informed me someone would be calling back shortly. When I didn’t hear from anyone 2.5 hours later I called back and they said they were closed on the weekends.
Blue Air is great! In addition to doing a great job with the actual installation of my furnace, they followed through with every single thing they promised. They said that they were going to be there at 8:00am, and they were. They said that they were going to e-mail me a copy of the warranty, and they did. They were on-time, courteous, and did it all at a competitive price. That kind of dedication and follow-through goes a long way with customer service. I highly recommend Blue Air! I wrote the above paragraph 8 years ago, and I just wanted to amend it. I recently used BlueAir to install a full HVAC system in my new house two years ago. Since the installation, I have had to rely on BlueAir for some follow-up work. Both Marianna and Mark have been extremely accommodating, and follow through to ensure that their customers are satisfied. Marianna even took my phone call after hours when I needed to speak with her. Thanks for the great customer service!
We have been using BlueAir for years and have recommended them to several friends. They are always prompt to respond and quick to solve any issues we've had with our system. We recently decided to replace our 20 year old AC units. After comparing prices, we again moved forward with BlueAir. Their prices were fair and the work was done in a reasonable amount of time. The crew was professional and cleaned up thoroughly after their work. Units are great, so hopefully we won't see them for awhile ;).
I am very happy with their service! Will recommend to my friends..
Prompt professional service. Very informative and helpful. Have used for years. Appreciate integrity and honesty of Blue Air. Would recommend to friends and neighbors.
I have had nothing but positive interactions with this company and it’s employees. They took care of our HVAC at our last house, continue to do so at our current house and have completely redone my parents HVAC. Honest, fast and reliable!!!
Thank you for the great job! Very professional, on time, work with our schedule. Also responded very quickly with calls . Highly recommended!
Maryanne made a bad situation and I can’t thank her enough. This is a small family owned business folks, support it.
Professional and super nice. Also charged me literally ten times the price of any site selling the universal ignitor. They told me the part was $220. It's between $17 and $22 at Grainger or any site online. Frustrating, but I needed it fixed today, so a $150 job ballooned into a $300 job just because they could.
Blue Air was very professional and courteous. They responded quickly to my call and did an A+ job with the repair.The cost was also very reasonable.They were recommended on a neighborhood forum and they will be my new go-to for future service.
My AC wasn’t working so I called BlueAir for diagnostics. It turned out to be an electrical problem. I called my electrician. The technician from BlueAir explained to my electrician exactly what the problem was, what he needed to bring, and gave me the extra info I needed for my electrician. Even my electrician was impressed with the service I got! (I submitted a service request online after they closed. They called me upon opening the next morning and got here the same day.)
Majority of the time. Never fixed the problem and expects payment everyone they come out.
BlueAir has repaire my central air system on several occasions over the last 6 years. In every instance they have diagnosed the problem and made the repairs. What I really like is that they fix what is broken and nothing else. The recommendation on what might be breaking soon are helpful, but there is never any pressure to upsell services I do not need right now. The 1 year repair warranty (for what ever was fixed, not the whole system) is comforting.
The Technician (George) was able to diagnosis the problem within several minutes and fix the issue within minutes. George is very smart and was able to communicate with me where things went wrong with our furnaces. Yes, both my furnaces went out at the same time, because the last heating guy installed the 2 thermostats incorrectly. I would recommend BlurAir to anyone. GREAT JOB!!! Thank you George.
I called these guys up asking for service for a problem with my furnace. The guy walked me through the solution and said I could probably fix it myself for a fraction of the price. He was right. I'm really thankful for his honesty and expertise. I'll be coming back to them.
Terrible customer service, got home from work to a 92 degree upstairs house and 85 degree downstairs. The "on-call" tech had a "booked schedule the rest of the night and said he could fit me in the next day around 7pm. So it being summer time in texas I decided to go stay in a Hotel were i could sleep without sweating all night. Soon after 8 am I received another from Blueair saying they are not able to make service calls after 3pm, and could not "fit you in a appointment" However when I spoke with the "on Call" tech the day before he was already at a customers house at 6pm and was "booked" the rest of the night. Terrible customer service and rude people to talk to!!! would leave a 0 star if i could.
Marianna and the whole team are excellent!