Reviews (67)
Always skeptical about quality businesses... except when it comes to heating and air. Since 2019, I've only called Stacey at Captain Comfort. Extremely helpful, kind, punctual and compassionate. I won't recommend to use anyone else's services.
Absolutely love Stacey and Chad. They are the greatest. Always on time and they doing amazing quality work. They don't stop until they figure the problem out and get it fixed. This is the only HVAC company I would recommend.
Chad and Stacey came out and serviced our HVAC unit today and I was very happy and impressed! I rarely take the time to write reviews, but I had to share my experience. They are both very friendly and hands down the MOST knowledgeable HVAC contractors I've used in the area (I've used several in the area over the last 20 years and have a lot of experience working with HVAC and auto AC myself). They arrived right on time and had us charged up and running in quickly. Very fair and honest pricing too. Chad even shared a few tricks with me to better clean my package unit and help further extend it's life; as opposed to just trying to sell me a new unit as most other contractors have. Give these two a chance and I promise you'll be happy too. I won't be using anyone else in the future. Thanks so much you two!
What a great team they are. They installed my new dual fuel range. Until it’s perfect they don’t stop. Helpful in answering questions that I had as well. Trustworthy and competent, a hard combination to find these days.
We had just moved into our house 3 days before we were going to be faced with 3 degree lows and of course our heater went out. Captain Comfort was highly recommended to us and they did not disappoint! Stacey first tried to troubleshoot the system with me over the phone incase it was a quick simple repair that I could do myself (it was not). Chad then came out the same day and found my system was low on refrigerant because of a pinhole leak in one of my lines. He repaired that, got the system charged up and got us heat. He then proceeded to check my upstairs just to make sure that one was not going to have any issues during the cold snap. He found the coil was extremely dirty and cleaned it right then and there. Chad and Stacey both went well above and beyond to make sure we were taken care of! They will be our go to HVAC company from now on and we will be highly recommending them to our friends and family just as they were highly recommend to us!!
The sweetest people!! They came and helped us last minute on Christmas eve!! Not many companies would do that. They came many times to make sure everything was working properly. I HIGHLY recommend this business to everyone no matter what your needs are!!!
I have used this company for years and can't say enough about their workmanship, their professionalism and friendliness. Always on time and always do what they say. I wouldn't call anyone else ! Thank you for being the great people you are !
Our A/C was not cooling like it should. This couple came out and explained everything they were doing and why. They were able to fix the problem in a timely manner. Super nice and personable. I would use this company again in a heartbeat. Thank you.
We called and they were quick to call, made arrangements and arrived within the hour.. They were quick to respond. Husband and wife were polite and quick. I love the idea of a family ,and veteran business. Pricing was very good. I highly recommend Captain Comfortfor your heating/ AC repair.
Excellent service and response time. Would recommend them to everyone.
Our AC went out during this heatwave and a few other places we called werent available until next week. We appreciate you squeezing us in today and providing great service. Thank you!
Chad and Stacey were great! Fast response, excellent communication, very knowledgeable, and fair pricing! Highly recommend their services!
We won't call anyone else for heating and air issues. Our unit went down and they were there quickly to resolve the issue on short notice. This is a very knowledgeable and professional team that provide quality service.
These guys are absolutely THE BEST!! I would recommend them to everyone!!
Came same day...on a Sunday even. Service was amazing. Highly recommend!!!!
Been using Captain Comfort for a few years they are very dependable, honest , affordable they keep my unit working great, just all around great people
Our air conditioning stopped working. I called Captain comfort and they were here the next day as soon as they could get here. They are very professional, explained it to us of what went wrong and fixed it at an excellent price. I will definitely be calling them if I ever need them again. Highly recommended!!!!!!
I was so nervous about purchasing a new heat and air unit. I searched many places online and decided to give them a try as they had great reviews. They are such nice ppl! They did an awesome job. They were always keeping in touch and made sure everything was perfect. My unit looks so nice. They explained everything so well. I will continue to use them in the future. Thank you for helping me and my family as we start new beginnings in our new home place!
To Captain Comfort, from Colonel Customer, THANKS for a job supremely well done!!! Chad and Stacy installed a kitchen range for us and were outstanding in their performance, flexibility, courtesy, and professionalism. We are returning to East Tennessee this summer after 30 years in the Army. I will absolutely request any/all plumbing, heat and air conditioning work we need done by Chad, Stacy and the Captain Comfort team. DOL, NSDQ! Colonel Brian Hughes
Awesome service. First night in new home and new to the area but no heat. Captain Comfort was very accommodating and extremely helpful in solving our issue quickly. Recommend highly. Looking forward to working with them in the future.