Reviews (46)
Very helpful. Great service.
Very professional and experienced.
Service call started with him being late. Called him on a Jet on tub issue, and a painting issue. Came for service call on Saturday and I paid the “ diagnostic fee”, with his response being he would have answers on Monday. No text Monday so I followed up on Tuesday. I was blown off with him stating he was waiting on the reps to get back to him. Continued to get excuses all week. No answers. I was able to call the tub company and get through on first try in the meantime. He also took my leftover paint and has thus far( and after several requests to return), not dropped my leftover paint off. It’s been 3 weeks. 2.5 hours of my time wasted plus 99$ for a diagnosis of nothing. Beware, this felt extremely scam like to me and I would not recommend. It was disrespectful of my time, money, and horrible lack of follow through. I hope no one else has to go through this.
Don’t look anywhere else. Honest, knows his trade, very professional
Called several times and texted, this place never responded at all!! Found a better company to use, suggest people don't bother with this place.
They never returned my call
They provided us with quality and reliable service. Jim is a trustworthy person and always does a terrific job!
I called about having someone come out and level my new Washing machine because I was not having any luck! Instead of taking advantage and charging me for a service call they offered a suggestion that I suspect is going to work! In one phone call they earned my trust and future business!!
Jim was awesome! Very through and professional! He really knows his stuff! I really like the updates via text messages, when he's on the way ! Number 1 in my book, and Music City Service, is my go to for appliance repair!
Very happy with the repairs. Did it right and was very fair about the work. Thanks, Jim!
Jim is fantastic. Very knowledgeable
Jim was very professional and did a great job fixing our oven door today. He cleaned the glass for us which was great because we had tried to take it apart to clean it ourselves and couldn't do it! Once we took it apart we couldn't figure out how to put it back together. I would highly recommend Music City Home Service!
Jim picked up my stove from Nashville and delivered and set up in Murfreesboro he was very quick with install and very professional.
Professional, quick response, great job! Thanks!
Jim is a great guy that’s always available to get the job done.
Music City Home Services Owner: Jim Manderschied 6/12/2020 - 1st Appointment Diagnosis: compressor fried - $79 diagnostic fee, paid 6/12/2020 - $905 quote to replace fridge with used fridge he had, or $1,200 parts/labor to fix compressor - took this second option, paid $945 total upon delivery, which he said would be the next day, and it wasn’t. 6/14/2020: Delivery/replacement of fridge At delivery, we requested 1) adjustment of right side french door, as it was sitting lower and missing bolt/nut at hinge and 2) ice maker bucket replacement since the one he brought over was cracked/damaged. Unprofessional during delivery: he arrived with his 18 year old son, and 10 year old daughter at 9:15 PM. As he and his son worked on hauling away the old refrigerator, and bringing in and installing the purchased refrigerator, his 10 year old daughter was in the kitchen, looking around at everything. Friendly child, and yet — why is there a child in my home? Delivery was completed and they left the premises at 10:45 PM. We also noticed, after the fact, that the fridge we purchased is from 2014 per the manufacturer/model number. Jim had told us the fridge he had for us was from 2016. It took Jim a very long time to bring over the replacement bucket and repair the door. He was non-responsive to texts and calls for days at a time, and would cancel/change tentative appointments. Only after expressing the possibility of me returning fridge under the 45 day warranty and getting a full refund, and to additionally write to the BBB, he responded immediately and showed up that same day. It had been at least 3 weeks after initial delivery, if not longer. 8/21/2020 - noticed items in “new” freezer were beginning to frost over, and the ice maker was leaking, and the fridge portion seemed to be warmer than normal. 8/23/2020: ice maker leaking water, ice cubes from dispenser always preceded by lots of water. Ice cubes were melty looking and misshapen. The fridge temp noticeably higher,
Great experience. Very professional and kept in contact re timing.
Variety of home repairs/pool pump/bathroom/paint etc
Have used Music City Home Services for a few occasions and Jim has been wonderful every time! He has fixed sinks, dryer, refrigerator/freezer, and toilets. He's extremely handy and will continue to use him for every repair needed.
Had my Samsung ice maker go on the fritz. Jim was extremely responsive and timely. It did take a few trips for all the problems to be fixed (circuit board + water valve), but I'm now working again. Will definitely use Jim again.