Reviews (75)
Wonderful service and very easy to talk with thank you ACEY
I have used them for all of my services and to install a new unit and duct work. Always had great service and professionalism. The only problem I have is that suddenly right after my unit was serviced it now has a small Crack in one of the lines that caused all of the refrigerant to leak out. . I can appreciate that things break but if it was just serviced and it was a large leak that could be heard as they stated then why was it not caught the week before when the service was done that the charge was low? Isn't it part of the service to check the charge levels? Or is it more likely that it was broken during the service? Just my two cents. I've been a mechanic and been all over the blue collar world. Atleast try and take into consideration that cracks don't usually happen unless something causes them. Component failures and mechanical failures sure but a Crack only a week after service severe enough that ll the refrigerant leaked out is hard for me to believe
Chosen company for my personal home, and in my construction company, in other homes, this company is thorough with installs, as well as service calls. I have highly recommended Mack Heating and Cooling since 2012.
We called them Friday. Our heat pump went out during the cold front. They came out within minutes. (We live fairly close.) Saw that the motor was the issue. Offered us heaters for the inconvenience. (Sadly, couldn’t get the part that day.) They called us Monday to let us know they still weren’t able to get the part but would try again Tuesday. Tuesday came around & they called saying they had the part. Came out that afternoon to put it in for us! Super reliable people. Very good with communication.
Mack Heating & Cooling have been taking care of our needs for about 8 years, and we are completely satisfied with their responsiveness and Service. Thank You.
The young man was very professional and explained everything that needed to be done.
Really professional family owned business. I highly recommend for repairs, replacements and, please, sign up for annual service..much better than other local places offer. The only company that touches my hvac is Mack Heating and Cooling. I've recommended many, many times and everyone has thanked me for introducing them to the Mack family.
The Tech was actually early for the appointment, which is rare nowadays. He was courteous and knowledgeable. Very happy with the service. Thank you.
Have always found employees at Mac Heat & Air friendly & professional. I found them to be honest & capable. They serviced my 2 units in my last home & just finished inspecting a home I have under contract to purchase. They have been a pleasure to work with.
Superior prompt service.
I called first thing one morning and a tech was at my house in under a half an hour. He diagnosed my blower was bad and called while on site to find they had one left in stock. He came back the next day, earlier than he said he would, and fixed it right up. My only complaint is they are a little pricey, almost 500$ for labor (the blower was still under warranty) and to clean the unit. I would think for no longer than It took, that would include cleaning out under the AC fan in the top of the unit, but that’s my fault I didn’t ask first. Otherwise I haven’t ever had any complaints from Mack.
Awesome, company the service tech Cyle was very professional did an awesome job ,made us feel very satisfied with our heating unit.
They were very professional and took time to explain the process to me. I was told that Mack heating are honest and have integrity.
Per my Mom's request (Mrs. Irene Smith) I am posting this review for her. My Mom's A/C stopped working. She called this morning and got an appointment the same day. We had the pleasure of meeting Eddie and Kyle who were very professional and diagnosed the problem right away. We truly appreciate your help and assistance in fixing the problem. We highly recommend this company.
Our experience with Mack was wonderful! Steven, Heath, Jay, and Eric did a fantastic job! They were personable, professional, and knowledgeable. I will absolutely recommend this company to anyone looking for reliable HVAC services! Thank you!
Excellent services at reasonable prices!!! Helpful, knowledgeable, friendly staff who care about your comfort!!!
Good people and great work.
We recently had a new heating/ cooling system installed at our home with Mack Heating and Cooling, Inc. They are a very professional company and we are so happy with the outcome. We highly recommend this company for your heating/ cooling needs. The crew worked diligently and kept our house very clean. Kenny was a pleasure to work with when he gave us the proposal. Tom and Becky Inabinet
Very friendly staff from the phone call to the technician Kenny. All around excellent customer service. Thank you
I can definitely recommend Mack Heating and Cooling for anyone in need of a unit replacement. They quickly and professionally got us nice and cool in a South Carolina summer. Very thankful for their service.