Reviews (37)
Not a good experience! Six months after installation, I began to have problems with unit and 2 months for them to repair the unit. Have an astronomical bill due to the unit not working and they were supposed to pay the bill and 3 months later bill is not paid! I do not recommend this company to anyone!!!!
Excellent work ethic at a fair price!
Two technicians came and installed a new heating system and thermostat in my house. They were fast, professional, and did an awesome job. The new heater is working great. Very good service.
Engel came in, did the cleaning, did the heating check, offered some upgrade options, cleaned up and was gone; all at a very affordable price. Can't beat that!!
Engel installed a split unit for a third floor addition. They were professional, responsive, and respectful of our budget.
Saturday night the capacitor stopped working. Called Engel 6am Sunday there best tech Nick called at8am saying he would be their 45min. It's 11:30am Sunday, a/c working. Today is going to be the hottest day of the year. GOOD JOB NICK
Some takeaways before I start: 1 - Do not work with this company. I have had no issues with Donna, the receptionist, or with any of the techs. However, all it takes is one bad apple. In this case, the owner. 2 - Always take before and after pictures of any work you do to your home - especially with this company. 3- Always ask for a copy of a contracts liability insurance or insurance certificate before they start the work. 4 - Lastly, just do not work with this company. The owner tried his best to deny any wrongdoings despite their techs coming out to fix what they did not properly install initially. The proof I have is in the pictures and the pictures show otherwise. I had my entire cooling system (air handler and compressor) replaced by engel in 2020. In February 2022, I noticed a water leak in our bathroom that is located right underneath the air handler. After a bit of research, I noticed that the condensate pump and line was not replaced by engel like they were supposed to. It also looks as though engel may not have procured the required permits from the township to perform this job. I reached out to engel to inform them of my concerns immediately. During their first visit, I was told by the technician that he did not find any issues. After doing some research, I learned that the the safety overflow cut-off for the pump was never set up. This made perfect sense because engel never replaced the pump or line to begin with. After almost a month of going back and forth, they finally send out someone to install a new pump and line. The resulting water damage was not addressed. I called and emailed several times with no response. I finally went ahead and repaired the damage and repainted the bathroom walls and ceiling. It cost me $675 to get this done. The owner finally called back yesterday, April 20th, saying that he was told by the techs that the pump or line had no issues. But out of good faith, he would write me a check for half of what it cost me to do
We had a couple of hot days last week so I saw it as an opportunity to fire up our air before the summer to make sure there were no issues. Lucky that I did because it wouldn’t fire up. I was told about Engel through a friend so I gave them a call to come out and figure out what was wrong. Nick who was our tech discovered we were extremely low on fluids and laid out all of our options for us. We decided to get a whole new unit and system. Today 3 members of their install crew showed up right at 8am to replace the new unit and system, they worked their butts off and were all wrapped up by 2:30pm. Our new system is blasting air, it’s awesome. Highly recommend this extremely efficient and professional team for any of your hvac needs!
Fan repair went well . Been waiting 2 week for the melted humistat to be replaced . Still not at this posting
Delivered on what they said. Involved me in any decisions needed. Quality team of pros.
I had Nick come to take care of our heating problem . He was thourough, personable and did a good job
Showed up promptly. Costs covered by service contract. Repairman was pleasant . Part was ordered and installed timely
Awesome experience. Never heard of them until today. AC went down, wife not happy. They came, they fixed, professionally, and nice guy. Great price and he had the part on the truck. Happy wife.
Highly recommend Engel Air Conditioning. Dave came out promptly to give us a very reasonable estimate for a new AC system and gas furnace. The estimate was well below a much bigger company's estimate. He diagnosed the airflow problem quickly in the addition part of our house and offered an affordable solution. His expertise and straightforwardness was evident and it gave us the peace of mind that the job was going to be done correctly. Todd and Danny were extremely professional during the installation process and explained in detail all the work being done and answered all the questions I had. Couldn't be happier with our new system and the professionalism, honesty displayed throughout the whole process. Thank you Dave, Todd, and Danny.
Great service
We were getting 25k-50k estimate for our AC system. They came in well under that, the best price from over 11 different companies. Its has worked flawlessly. We did have a few hiccups but everything was resolved professionally and quickly. They treated our house with respect and did follow covid precaution measures. We asked them to come back to work on our heating system too. Would definitely recommend them.
I called Engel on a Monday morning because my air conditioning wasn't working and it was going to be 91° that day. They weren't sure they were going to be able to help me because they weren't sure if they had a bunch of contractor calls over the weekend, but they promised me they would do their best, and I heard from them less than an hour later and they sent someone out just a few hours later that day--actually ahead of schedule. The tech, Tony, immediately recognized the issue (a bad capacitor) checked on the system to make sure there was no other underlying issues and explained everything to me carefully and professionally. Thank you so much! I'll be sure to call you guys again with any issues.
Excellent service. On time, professional, impeccable. Thank you. Highly recommend!
Mid sized company, well trained technicians, good service.
Engel air's technician john came out to my house on Saturday fourth of july to fix my coils that froze. It was 90 something degrees and i called that morning. Amazing service and job well done on short notice and a holiday weekend!! I wish i could give this company 6 stars!!