Reviews (21)
Ghosted by Drew-Hornet HVAC. Drew from Hornet HVA in Concord, NC came to install a new Hvac system in our home in April of this year. When he left he told us, and we thought we had a good unit we could depend on. Three days after he installed the unit, it wasn't cooling properly. He said his guys didn't fill the unit with coolant when it was installed and he topped it off. We only used the ac sporadically until the week of June 12th. Four days after we started using the unit daily, a water leak developed that damaged the sheetrock and the floor below. Thank God it was only a storage closet. I called Drew and asked him to come out and check it. He said he would be out that afternoon. After waiting until 8 pm, I called back and he wouldn't answer my call. I also sent him a text with no response. We had to call a plumber and another hvac company to fix the problems. The new hvac company said it was leaking coolant and oil. He said if Drew had done the proper diagnostic upon installation, he would have found the unit was DAMAGED. It cost us another 3000 dollars to correct the problem. I didn't see the post from a year ago that had the same experience until today. After he gets your money, don't expect to hear from him again. His failure becomes your problem, not his. Please DO NOT allow Drew to do any installation work at your home. I have no idea how he can have a 4-star rating when this has happened to so many customers.
I had a heat pump installed 2 weeks ago & I still do not have heat in my home. After several call attempts,Drew was able to resolve my issue. I appreciated his hard work to make sure my heat was working. Kudos to Drew & Hornets heating! May 2023. I turned my air on for the 1st time since installation 4months ago. All I get is hot air. Tried ing/texting Drew & no response by phone or text message! I will not recommend anyone to use this HVAC contractor. Totally unprofessional.
Whenever I have an issue, they are able to fix it quickly. I just bought an old house that had really gross ducts, and they came out and replaced it within a couple of days.
Great job from a crew of quality professionals. They did the entire job quickly and timely. I appreciated the honest answers and real solutions.
Great Company Fast Affordable Service Thanks Hornets
These guys are fantastic. Pricing is very reasonable and service is prompt. Make Hornet's your first call and it will be the only call you have to make.
Our heat pump went out yesterday. Drew from Hornets Heating and Air came out and diagnosed the problem and did a temporary fix. The team came out today and replaced the whole system with a Trane unit. Added in a Nest thermostat for $1500 below previous estimates. Our system was a 22 year old unit so we knew the time was about up with it. Thank you again for a great job!
We hired this company to do an complete HVAC install on one of our rehabs. They promised to have the job done in 3 days. After countless "no shows", un-answered texts/ phone calls to them, they finally finished the job 30 days later. I was only a few weeks after the work was complete that the HVAC unit froze up. We called Drew at Hornet's Heating and Cooling on Wednesday and he made an appointment to come out that Friday. He "no showed" for our scheduled appointment. When we contacted Drew again, he said he was running late and on his way. No one ever showed up. No call, nothing.
The company took over a month to complete install and pass inspection. Workers sent out made us feel uncomfortable. Owner (Drew) refused to answer his phone on multiple occasions. The coil had a leak in it which the company refused to repair. We had to get the HVAC board involved. Turns out they are not licensed to do HVAC installs and have already been told to cease install activity. We are now out $2000 from post install repairs since July 2021.
Drew installed new A/C unit back in May and said that he will come in a fall for a free maintenance. His technician came, completed the maintenance and charged us more than $100!. The charge was never even mentioned upfront. If we knew that it wouldn't be free, we wouldn't even have agreed to this "maintenance" of a new $9K unit. When we tried to confront Drew about this charge, he simply ignored the messages. Bad business practices. Do not recommend.
The A/C at the shop was not cooling enough for comfort I called Hornet and talked with Drew about my experiences with previous HVAC companies and some of the problems I have had finding a good, honest company I could trust. I have found that trust with Hornet. Great team and reasonable rates! Thank you again, great job
I called them out because my unit was leaking water from the ceiling. When they came out they found the problem then also told me I was low on freon. Although there wasn't ever a issue with the unit cooling. A few hours later we noticed that it wasn't cooling anymore. Called them back and they sent someone out the next day. The tech never even let us know that they had came. We got a message simply saying that the issue was fixed. Then through the night the same problem happened again. Called them back. They came back after the weekend. Now the guy tell me it's a old unit and my compressor is bad. I said ok. But questioned why and what happened on the 1st returned call. He said that the technician replaced a pin where you connect the gages to read the freon. He said it broke when they were out there the 1st day and it was leaking. Which know one told me. They never said we will be back tomorrow. Cut the unit off until then. Nothing. Just took my money in full. So when he came back he went right to the problem that he created. Added more freon which I don't think I ever needed from the beginning because that was never the issue as far as cooling. But since he created a leak now I definitely needed it. Replaced the pin and left. The system worked for a few hours then went out. From talking to alot of people. Freon has oils in it that lubricants the system. He originally told me the system (which is old was short a pound of freon) maybe it was maybe it wasn't. I've owned the house going on 3 years. This was my 1st issue. After his second return when he said the compressor was bad and he finally told me what was done when they came back out. He said they replaced the pin and added 4 pounds of freon. So in 3 years it's short a pound. In less than 24 hours your small leak as he called it leaked almost all of the freon out. Just imagine your old or new car running a quart low on oil verses 4 quarts low on oil. He never provided me with any readings from the beginning. Hig
This is the second time we have used Hornets Heating and cooling. The first time was a couple years ago for a gas leak. We had another company first come out and gave us a quote and before the guy left, that quote changed two other times for no reason. A friend recommended Hornets so we had them come out. Not only were they lower, but they fixed the problem right away and were so nice. Today we had our AC go out and again, they were fantastic. Within a few minutes of arriving, they knew the problem and solved it and we have cool air again. They are by far the best company we have ever worked with. Thank you!
Drew was punctual and professional. Responded right away and delivered. I was recommended by a co worker where in her community about 80% off the homes use Drew. I will recommend him as well to anyone I know needing AC work. He replaced a 2 ton unit and was $800 before someone who told me there price couldn’t be beat. He even installed the same day where the other company said they were doing me a favor and squeezing me in 3 days later.
Drew came over super quick to help us verify the problem with our AC and provide us with an estimate well under what we anticipated. He also got our AC fixed and running much quicker than we anticipated. Excellent service!
Drew and his team were very quick in reaching back out to me and coming over to inspect the system. They are definitely some of the best in the area and are very fair with pricing. Would definitely recommend to anyone in need of maintenance or repairs on their systems.
I have known Drew for some time and used to use him regularly until my past experience. I had an HVAC system that was updated with the addition that was built on my house. The current HVAC worked great, no issues. Drew tried to sell me a gently used "updated" unit only to find out it was insufficient and to small for my house. When Drew reinstalled my old unit he could not get it to work properly. After looking it over he stated "There is nothing I can do I do not know what's wrong with it" and then left. Mind you it was working FINE before he removed it. Also, on the new addition, the work on the new ducts, that Drew had Josh Hurlocker, (Josh's Heating and Cooling) install, was never completed after full payment was made. I had to hire Freeze HVAC of Mooresville to come and complete the job. I paid, TWICE, and both jobs were incomplete and I was left with an HVAC system that does not work properly.
Drew and his team were recommended to me after I had been fighting with my warranty people for over two weeks without AC. Drew came out to my house within an hour after i contacted him! The first thing he said was regardless of anything I’m going to get you cool now! He came out on a Thursday and put refrigerant in my AC that lasted until he could come back out and replace the system on Saturday. The service was impeccable! On time and very efficient! I would recommend them to anyone! Great team, great attitude and all round great experience given the situation!
After leaving a voice mail on a Sunday, Drew came out and gave me a quick fix until he and his crew could come out and permanently fix the problem. He and his crew came out and installed a new AC unit. They were professional, responsible and very kind. I not only have a company I know and trust for any future maintenance, I also have a new friend as well. I highly recommend this company and will use them again in the future.
Solid work. Efficient and affordable!