Reviews (24)
Installed a new heating/AC unit 3 years ago. Have never had any issues.
Met Phillip, he’s professional and knowledgeable. For some reason I can’t get a return phone call from his business or quote on the repair I need done, have left multiple messages and no response! I am a business owner myself and felt good about using aircrafters, but I guess it’s not in the cards for me
Had a problem during the cold snap with the heat pump. Philip was very responsive and fixed the issue in no time! Thanks again!!
Best in town! fair pricing and prompt response! highly recommended.
Philip and Brian were honest, efficient, and responsive. Their explanation of the repairs were easy to understand and the work was fairly priced. I highly recommend them!
Coming home after a long day at work to find out your AC is out on a 90* type of day is anyone’s nightmare! Huge thanks to Philip Lowe and Air Crafters for always going above & beyond. I’ve previously work with Philip as one of our vendors and he always provides the best service. Very professional, honest, punctual and friendly. Thanks again!
Phil was timely and thorough when providing us an estimate, which was ultimately lower than several other AC contractors. His team completed the job in less than 2 days within a week from his first visit. He also did a post-install inspection to make sure everything worked properly. Nothing but good things from Air Crafters... I highly recommend!
Philip and every member of his team were incredible! They all went above & beyond on our disastrous HVAC system. We will definitely recommend Air Crafters Heating & Cooling to everyone we know! Thank you Philip & Melissa!!!
Philip was immediately concerned about our AC not working. He responded within 1 hour and came over and had us up and running within 3 hours of initial contact to his company. Above and beyond all expectations. Would rate more than 5 stars!!!!!👍
Philip was very thorough and made sure we new all of the options for repairing our AC. He always has a quick response and is very nice to work with! Will continue to do business with Air Crafters!
I was in a bind this evening after business hours and Phillip came out within 30 minutes and took care of both of my units. Extremely professional, informative and very fairly priced, especially for emergency service. I would recommend Air Crafters to anyone who’s looking to have any HVAC work done. Can’t thank them enough.
Most amazing experience I have ever had..Bets prices of other hvac prices I got
I had an issue with our dampers not working properly and these guys took care of it in minutes. I will hire Air Crafters every time.
These guys were excellent. Phillip gave me three tiers of quotes for me to chose from and xplained everything until I felt I understood. They squeezed me in despite the thunderstorm to get my house ready for a wedding. Kudos to Larry and Matt for working hard. They were so quiet that sometimes I forgot they were there. Of course, once in a while they had to bang on something or run up and down the stairs. But they seemed very conscientious and we're personable the whole time.
Absolutely, hands down the only HVAC company in and around Lake Norman that anyone should do business with! Philip and team are friendly, knowledgeable, and they only fix what needs fixing. No up sells or any of that nonsense. I’ve relied on them for years and I will continue to do so. Thanks again!!
I decided to call Air Crafters for a second quote, Philip came out and looked at what I had and what I needed and sent me a quote for several different set ups for me to decide the level of units I wanted both were very good, not bottom of the line and saved me thousands of dollars. Also the installers were great if I ever have the bad luck of needing my other a/c unit replaced I will be calling them back. THANKS
HIGHLY recommend Air Crafters Heating & Cooling. We came back from a weekend trip to our home at 90 degrees and the HVAC unit not working. We were extremely concerned about the health of our fish and so we filed a service request with our warranty company. After 2 days of not hearing anything from them, I contacted Air Crafters and was greeted by Melissa who was extremely sympathetic to our situation. She got ahold of Philip who was able to come right out to our home and fixed our unit. Never once did he try to upsell us on anything and made sure we understood that replacing the fans may or may not solve the problem, but needed to be replaced to diagnose any further issues. Thankfully, there weren't any other issues and our home is finally at a comfortable 72 degrees!! I will always go to them for any issues with our AC or heating. Thank you Philip & Melissa!!
Great customer care and was able to get an appointment soon with one of their team members! We have cool air for this coming summer!!! Thank you Phillip!
Phillip provides outstanding customer service. He answered our call immediately and saved us during the start of the hot summer months. He knew exactly what the problem was and addressed it so that we did not have to suffer without an air conditioner. We will continue to use him for all of our air conditioning needs. Highly recommend Phillip with air crafters.
Air Crafters have helped me make my home more comfortable and safe. Thank you for coming to my rescue. A+ every time. Will use again.