Reviews (91)
Prompt! Professional! Personable! This is our “go to” for all our air needs. Look no further than Ritchie Smith, Carlos, and Ritchie’s wonderful son. In my opinion… These guys are the best.
I would and will use Air Secure again. They kindly and promptly came to assess my HVAC duct system as I wanted to install a new interior door in a hallway It was not sure if the duct intake would be blocked. They came and did a quick assessment and told me I would be fine with my duct system as is. Less reputable businesses might have try to sold me some new ductwork. Furthermore, they did not charge me a penny for this assessment. I will go to them if I need any future work on my heating and air conditioner system.
After calling several other HVAC companies and being met with roadblocks, I called Air Secure and am glad I did! A service tech was at my door within 2 hours and completed the work was very promptly, professionally, and for a very reasonable rate. Will Smith was very courteous and knowledgable. We are moving forward to have Will service our HVAC units twice a year. We are very happy to have found Air Secure!
I was sold on Air Secure several years ago when I was having trouble with my heat pump during the holidays while family was visiting. They were very responsive and quick to diagnose and do the repairs needed. I've been on a service contract with them ever since. They are always polite, professional and very helpful. Highly recommended as someone you can trust.
Will came out the same day and walked me through the issue before fixing it. Great service!
Super fast, honest, great work, fair cost.
We were at 82 degrees for two days. Called at 9:00 am and William was there at 1:30. He diagnosed and fixed the problem the same day at a very reasonable price. He also checked out the rest of the system to make sure we would not have future problems. I would recommend this company to everyone that needs HVAC service or replacement.
First time using this company and a great experience all around. Very responsive, communicative, professional and super fast! From first call to repair being complete was just over 2 hours. The tech, Will, was great to work with and knowledgeable. Highly recommend!
I highly recommend this company great people and a great value! Thank you air secure
Very happy with this company,they did me right when others havent
Tried to swindle my 80 year old mother. Told her her pump in air handler was bad and it would take 6-8 weeks for the part. And wanted to put in a new one for $4000 instead of replacing the part. Pressuring her to do it. She thankfully called me and I told them to hold off.(This same company replaced out air handler 6 years ago). I found the part online available for next day shipping. So then I call a different company to come look at the heat for a second opinion which you shouldn't have to do that in the first place. He tells me whoever installed the air handler installed the lines backwards.(which they did 6 years ago) He switches the lines like they are supposed to be and now the heat is working better than ever. Don't trust this company. Tried to take my mother for $4k when another tech came and fixed it for $300. I thought these people were good people.
These were the most professional HVAC contractors with whom we have worked. Our new Rheem system is working great. We barely hear it in the house when it is running. I can fully recommend them.
I called because our AC unit was not working and they sent someone out the very next day. He was professional and told me exactly what was wrong with it and was honest with me. Would definitely recommend this company!
My husband and I purchased an older home where the previous owners had done some DYI ductwork under an addition that was not up to code. We knew this but the rest of the house IS up to code as per the home inspection we paid for and seeing it with our own eyes. One day the HVAC stopped blowing cold air downstairs. Air Secure came out, spent 5-10 minutes tops under the house. The guy came out and said we were looking at an entire duct work overhaul, he wasn't sure how to proceed, and he would have to talk to the owner and put together some numbers for us for the cost. Okay. We called another company for a second opinion and The guy diagnosed and repaired the problem within an hour. All it was was a stuck damper motor. Air Secure on the other hand ghosted us and never got back to us with those numbers. The guy recommended an entire replacement without even looking at the entire duct work. My guess is after seeing the addition he didn't even bother to look or try. Oh well. Air secures loss, another companies gain.
Will went into detail about the issues with my AC unit and offered advice on how to prevent problems in the future. Although the unit is fairly old and not very well maintained, Will was able to provide a simple and cheap solution that could prolong the life of the unit for a few more years.
I came home late from a weekend trip to a warm home and found my compressor on my unit wasn't running. After a terrible nights sleep, I called Air Secure and Will was at my home that morning. He quickly identified the problem, replaced the broken capacitor and got my system running before the hot afternoon sun. Swift, professional and reasonably priced.
AC compressor stopped running. Called Air Secure at 4:30pm yesterday and by 11am today system back up and running. Very courteous and professional. It's an old system, I know its coming close to needing to be replaced, but Matt first tried to fix it before trying to sell me anything. Luckily it was just an old capacitor. He had the parts in his truck. When it finally goes I will definitely give them a call. Fast, courteous, professional, and no hard sell. Thanks.
I called yesterday and they came out today as I was having some issues with my heat last week during a cold spell. My tech, Will Smith arrived on time, was very polite, and professional. He looked around, checked the thermostat, ducts and HVAC system in the basement. He recommended I get a new filter on amazon but basically said the problem seemed to resolve itself. He said he was in the area and wasn't going to charge me but recommended I get on a service plan later in the spring. Honesty goes a long way in my book considering I know completely f-all about HVAC and could have been completely taken advantage of in this instance. I'm going to get signed up with a service plan knowing I'm with folks I can trust.
Amazing work and quick resolution that too with very competitive rates. Will had fixed blower motor issue at my place. I will definitely recommend air secure.
My wife and I called Air Secure twice, once on Saturday and once on the following Tuesday. Both times we were told a technician would call us back and did not receive a call either time. We will be seeking help from another company that values us and our time.