Reviews (64)
My wife and I are planning on a large addition to our home. Two new AC systems would be required to handle the load. We wanted to interview local and family owned HVAC companies in the area, and thought we would give Apex Heating and AC a try since they are Preferred Carrier dealers. I took a day off and had JJ come out to the house to review the addition plans that my architect put together. JJ said he would get with the owner to see if they were up to "taking on the job". I emailed JJ a copy of my plans. A week went by, no response. I emailed JJ to see if he received my plans. He replied and said that he had and would talk to Jimmy about it. 6 weeks later, no response.... I contacted North Carolina Heating and Cooling and had a better and more professional experience. Quotes for both a Trane and Carrier split systems came in line with my contractor's budget estimate for the project. My experience with Apex Heating and Air Conditioning was a waste of time and a waste of a day off. I wouldn't recommend using a company that is willing to pass on a job opportunity because they view it as being too complex.
Very friendly and professional. Harry (hopefully spelled correctly) came out to our home in Apex. Could not have asked for a better first experience. Harry was super professional, asked all the right questions, and gave us up front/honest feedback. For all appointments going forward, I will personally be requesting Harry, thanks again for the awesome service!.
Replaced our furnace within hours during the freezing cold! Have been very prompt and so kind!
Always take good care of our furnace & AC. Prompt, efficient, professional,and friendly. A real person answers the phone!
We awoke to 10 degree weather with no heat at 5:30 am! By 7:30 am Apex Heating was here — did I mention it was Christmas Eve? In order to service their customers, the owner was at our neighbor’s across the street, and JJ, the Operations Manager was at our house. Obviously doing technician work was not their normal job responsibility, yet they came out to help their customers in a difficult situation on an important holiday. JJ immediately fixed our issue, was respectful and friendly, and obviously loves his work! After this great experience, we will never consider using anyone but them for our HVAC needs. Merry Christmas JJ and all the folks at Apex Heating! Because of you we are able to enjoy our holiday with family in warmth and comfort!
Purchased a new HVAC system from them in December 2020. The fan motor went out on the air exchanger in August, a mere 20 months after paying $10K for this new system. Received a bill for $550 for labor and trip charge to replace part......for a system LESS than 2 years old. AND can we talk about $550 labor and trip charge for a job that took about 1 hour to complete?! Totally unacceptable. If you can't stand behind your equipment for at least 2 years then it's time to find a new company to do business with.
Best in the business. Kenny and team are very responsive and knowledgeable.
Had a great experience when we needed our HVAC system looked at. We were offered 3 different solutions based on affordability and how long the solution will last. We will be using Apex Heating and Air again when it is time to replace our units!
Best service ever! We have been using them for 7 years now and they are the very best! Very knowledgeable, just the best you will find! Very professional and excellent service everytime!
I recently had an issue with my air conditioning unit. Kenny was quick to respond, professional, extremely knowledgeable and reasonably priced. I really appreciate Apex Heating and Air Conditioning! I have been using their services for almost 10 years and I plan to continue!
Called to schedule an appointment for AC maintenance with this company. Came the day of service and no one showed up. Called to see what was happening and the representative told me that too may people were out of AC and i needed to reschedule. Very unprofessional, would not recommend to anyone Edit in response to owner: Not only unprofessional, but serious lack of accountability. The owner makes some points that I will rebuttal in detail: 1. "...representative was doing all she could to get someone to your house until you called at 11:31. At that time we tried to reschedule but you decided to cancel all together. "--I called to find out at what time the service specialist was going to show up, the answer the CSR gave was "I am sorry, too many people are out of AC and we need to reschedule" This is all well and good, HOWEVER why is it up to the customer to find out the service technician is not coming the job needs to get rescheduled? Its the responsibility of the business to inform the customer of any changes, that is just basic customer service. 2. "...in this case we were not at fault..."-- Really? Are you serious? All you had to do was give a proactive call to the customers you'd be unable to service on the day they were scheduled. If i had not called to find out if i was receiving service that day I would have been waiting all day. Yes it IS your fault, as a business you failed to manage customer expectations and rather than do better or improve your process you decide to shift the blame.
The best HVAC guys I've ever dealt rwtith
Great Estimate. Completed the installation of a replacement HVAC unit in less than 6 hours on the hottest day in July! Awesome team.
JJ came by this morning to give us a quote on a new AC system. We had a repair done recently by another company and with the age of our units thought they may need to be replaced. After getting answers to questions he asked, JJ went into the attic to check out the furnace. Right away he noticed a pipe not completely connected to the furnace, and he said this is why the air was hot. You were getting hot air from the attic being pumped into the house. He had what he needed to fix it and did that on the spot. He said the furnaces and units are in great shape and don't need to be replaced. We will use them in the future and will get a maintenance plan set up right away! Great experience and highly recommend!
Upstairs was not cooling well. Placed a call for AC tune up and response was quick. Technician replaced a capacitor which costs around $20, but was charged $170 for it and visit charge was extra. I thought it was bit too much.
Did not do a professional job had them service my heater two weeks ago and it doesn't work the technician didn't want to service the other heaters in the building will not use this company again
We were getting the run around from our former HVAC company. We called Apex Heating and Air on a referral from a friend. They came out the same day, quoted a better system at about $1000 less AND installed it 2 days later. On top of that it was during a heat wave and I know they were very busy, yet they arrived and finished exactly when they promised. time
I got an estimate from them in case I needed to replace my HVAC system. Johnny is fabulous. They replaced all the ductwork under my house including the boots. They were on time and did a famous job.
Repeat customer…Apex Heating and Air replaced another aging HVAC/Heat pump at my home. Exceeded my expectations again!
I've used Apex Heating and Air Conditioning several times, and I've always been happy with their service. They've done some repairs for me on two different HVAC systems and I also had them replace a system in a rental property. The employees are knowledgeable and always do a fantastic job. Most importantly, I feel like they are always honest with me and don't overcharge.