Reviews (100)
Never had a problem corrected the first time. The service people often pass the buck to rack up service fees for additional calls
Kyle Rinier was both professional and personable. Kudos on a thorough job, beyond well -done!!!
We had our AC replaced by them then they delayed it's repair until it was out of warranty knowing that they needed to replace the entire HVAC system. NOT using their services again.
Do not use this company. They do not stand behind their HVAC system even when the problem started when the system was under warranty. Multiple repairs for same problem, now tech says I need to purchase a new system, this one is not under warranty. Tried calling customer service. Was told I needed to wait 12 business hours for call back. Waited, called back after 14 hours and have only been able to speak to operators who say they will send an email to customer relations. 3rd person I spoke to today says she doesn't see any prior emails sent. But I should trust her that she is sending an email to the right person and now I need to wait another 12 hours. HORRENDOUS CUSTOMER SERVICE. Do yourself a favor and stay away, avoid the frustration and waste of $$ unless you want to buy a new HVAC system every 8-10 years.
Tech was scheduled to arrive on a Saturday but did not show. Called Sunday and demanded service because a leak occurred and impacted the condo below me. A new goose neck and kitchen sink pipe, new water controller in bathroom cost me $1664.00 for about 2 hours work. No prior estimates were given he just did the work and wrote up the bill. Technician was very nice but the cost was through the roof. I will never use or recommend them again. The customer is a 79 year old woman and no senior discount was offered or applied. Goodbye forever.
Main sewer line broke; needed to be dug up and replaced. Called Hutchinson and they dispatched someone quickly; the same person who ended up completing the work. Even willing to negotiate on the price. Michael Monaco was great. When he first came out, he was very willing to answer all my questions and explain how it was going to be fixed. Day of went smoothly with Michael and two guys to dig/ remove a bush over the pipe. All the pipes both inside and outside were replaced; he even fixed another issue found while he was here. After they were done, he explained what they did and showed where all the line run. Would definitely recommend!
Thanks to your technician Jeremiah I will be totally *cool* this summer. Knowledgeable, professional and honest.
Mixed reviews here - some techs are more helpful than others. Had leaks and uninsulated lines while under warranty that were eventually resolved. Unsure why they existed in the first place though. Also had a more compatible thermostat installed under warranty to match our Carrier units. Disappointed that when I signed up for warranty maintenance, I was told they would come out 2x/year for maintenance without me needing to schedule. But when spring months passed by without an AC tuneup, I called to see what the deal was. Turns out I was supposed to call to schedule, and they are now 2 months out on maintenance visits, which is mid-July. So much for being preventive. Waste of $150. Also, I complained several times about lack of airflow upstairs, and after several tech visits, only one seemed to make a difference.
Hutchinson employees uses false information which are intended to mislead their customers. Specifically: 1. The AC repair person provided false information to increase the repair cost in order to induce their customer to purchase a new AC system rather than repairing the old one. The reason I know is because I asked for a second opinion from a different AC contractor the next day and the repair person told me there was nothing wrong with the "capacitor" which Hutchinson wanted to charge me $507. 2. The Hutchinson sales person attempted to provide false information in order to induce me to sign the contract and deliver the new AC system without the 3 days waiting period which is the law in New Jersey to allow purchasers to cancel the contract within 3 days. Base on the above experiences, I concluded Hutchinson is a company that uses unethical practices to conduct business, very unprofessional. Therefore I do not recommend Hutchinson.
One of the worst companies I’ve ever used. I made an appointment 4 months in advance so I’d get service done on my AC system at the beginning of the season. They called the day before my appointment to cancel so they could do another job that did not schedule so far in advance. Ridiculous. I will never ever use this company again. That is not the way to do service in anyones book and I can’t believe they had the audacity to think it was ok. Follow my advice…Do Not hire them
Never followed up I never received a job number. Paul came to my house to give me an estimate, but he never followed through. No response from him or his manager. This was 2 weeks ago at least.
The crew was on time and very professional. They explained everything they needed to do, including each issue they encountered along the way and how they would address it. They did the work neatly and well, and left us with a fully working, highly efficient, and quiet system.
Ed was absolutely incredible, he was so knowledgeable and genuinely cared. He made a really bad situation a lot better just by being thorough and kind
Mike Hagerty was top notch. He, Mike, and Maria came in, did a wonderful job, and left the place in better shape than I could have imagined. I was certain they were going to have to tear through a bunch of drywall to get to these really tight spaces, but they managed to wiggle pipes and tubes through while protecting it all and leaving my home and drywall spotless and whole. Thank you!
Emergency service to replace hot water heater that was leaking water all over the basement. Dispatch was responsive to emergency and the tech Sheldon was personable, professional, able to explain options for replacement and efficient in performing the replacement. Explained the new system, cleaned everything up… good experience with Hutchinson. .
This company is great to deal with, especially when you have an emergency. Justin F., my technician, is excellent. Telephone customer service leaves a lot to be desired, but the actual getting the job done part is superb.
Dennis is the man! He pinpointed the issue and gave a great price vs other plumbers I called. Very knowledgeable and I would definitely recommend this company!
I called for my heater that was not working they came out and said it was line from oil tank to heater needed to be replaced and heater needed to be cleaned , and this will cost $3800 so not knowing I was be overcharged I went along with this, I just wanted heat ,so I had heat for maybe 5 hours then went off I called them again next day and TECHNICIAN said fuel.pump was leaking so he replaced for no charge and heat came on briefly and then turned off , so on third day I called a different company and they found the issue in 5 minutes , and said the work they did he would of charged $800 ,I was over charged and and still had to get heater fixed properly, I FEEL I AM OWED SOME TYPE OF REFUND😤😤😡😡
Jeremiah today tune-up, maintenance on my heating system. Very knowledgeable & professional. Great young guy.
I typically don’t like to leave reviews when I’ve had a negative experience. Instead I try to work with the company to get it resolved. Unfortunately, after more than five calls to this company over the course of one month with a promise for assistance and zero action, I am left with no choice. I originally reached out to this company to assist me with assessing my HVAC system after an extremely high bill in December – this was my first month in my new home using heat. The gentleman who came out was extremely kind and professional, and stated that he would need a senior technician to join him as he believed there was a wiring issue. The company scheduled the return appointment very quickly, and the two technicians, including the original, came back. While they were there, I asked them to install a Nest thermostat I’d bought several months prior. After attempting, the senior technician said that there was something potentially faulty about the thermostat as it was not working correctly, and advised that I send it back to Nest. When I attempted to send it back for a replacement, Nest required a description of what the technician experienced from the visit to process. On the invoice from Hutchinson all it said was wire repair, so I reached out to Hutchinson to ask for a slightly more detailed description with three or so sentences on what the tech believed the issues were specific to the Nest thermostat. At this point, I have called five times since the beginning of January and been promised specifically by dispatch for assistance. I have heard nothing back. So not only did the appointments combined cost me $500, which I didn’t mind as the main issue was resolved, but now I cannot receive a new Nest unit because I don’t have what they require to replace it from the technician and I’m out an additional $300. I am not happy. Up until the lack of responsiveness, I would’ve absolutely used this company again, but it’s clear that they just wanted my money for the serv