Reviews (30)
Outstanding service!
After dealing with my home warranty for over a month and dealing with other heating and cooling companies who would take a week or more to get to me and then continue to tell me my AC is working just fine (even though my AC would not cool past 76 degrees at night, and late afternoon couldn’t even keep up with the heat and would rise anywhere between 80-85), I decided it was time to call another company. The side of my unit had a Design Aire sticker and phone number, so I decided to give them a call. I’m sure glad I did! Not only were they able to get to me the same day, they were able to find the problem quickly. They didn’t have the part with them, and they said it wasn’t in stock but would order it ASAP. The day after the diagnosis, I received a call and the part was in! It only took them one day to get the part!!! Best of all, they came back out that afternoon and fixed my AC! They’ve won a customer for life, and while I don’t want my AC to break again, if it does I know who to call.
Nate came over on a weekend when it was hot and our a/c shut down. He identified the problem quickly and got us up and running within 2 hours of my call. As a service technician myself, it made me happy to see another company with employees who care. Thanks guys.
Zach did an excellent job! He arrived on time, called ahead, assessed the issue when he arrived, made the proper adjustments, and was courteous throughout the process. Thank you Zach!
We’ve used Design Aire for years, and are under their yearly maintenance agreement. They come out twice a year to check the air conditioning and heating and make sure everything is working well. Late last night, our air conditioner went out, and I contacted them, and they sent someone right out in the morning who had it fixed Within an hour. Very good service, and their technicians are always extremely friendly and polite. Would definitely recommend.
Our A/C unit went out on a holiday weekend and they were out within 30 minutes of the call. Assessed the issue, replaced the part and had it up and running in no time! Very friendly and respectful technician each time he has been out to the house.
Our AC went out last night around 10pm and a repairman was at our house to fix it by 8:30 the next morning. It was professional, explained everything, and answered my questions. Excellent service!! I highly recommend DesignAire to anyone needing AC or Furnace Service!!
The installers were efficient and worked for approximately six hours getting the Trane HVAC system installed. The two men were friendly, polite, and focused on getting the job done. I have two concerns. First is that the next morning I realized I had no hot water. I called Design Aire and asked if installers might have had to turn off gas water heater and neglected to turn it back on. I was told that the gas furnace has its own turn off so the water heater would not have been affected. He suggested I call a plumber. The end result is that the pilot light on the water heater had been blown out! That had to have happened during the installation of the new furnace! I was without hot water for almost two days before I could get someone here to relight the pilot - which I had to pay for, of course. My second concern is that on the last page of Installer Checklist, it says that installer "Go over entire system with customer. Show them the equipment, how to change the air filter, humidifier pad, how bypass damper opens, how humidistat works, how thermostat works, how to program thermostat and clean ac." NONE of this happened. The new system is working well, and I'm very pleased with it - only have used the AC part so far. However, I'm disappointed that I was given no assistance with the water heater issue, nor did I receive any of the customer instructions as Design Aire supposedly requires.
We have used Design Aire for years. They show up on time, and the service person they send out is always professional.
Same day service was very much appreciated due to the extreme heat. Josh was very knowledgeable and helpful explaining our situation with the air conditioner. We have always used Design Aire because they are prompt, reliable, and reasonable prices.
Zach did a great job and explained everything to me. Very professional.
Luke was very helpful in giving us the best advice on keeping our AC running at peak performance thanks
Design Aire has provided years of great service. The tech today was no exception. Excellent service!
Luke was on time and very polite and knowledgeable
Always great experience when dealing with design aire, always there when you need them. Great people , good prices and always honest and helpful from top to bottom, can't recommend them enough.
Called and left a message that AC was out at 6:00 PM on Thursday. We received a call around 8:00 AM the next day from a friendly and professional lady who asked about our issues, told me what we should do until their technician could make it out and scheduled a technician to be out by 12:00 Noon that day. We also got a text confirming our appointment that included a picture of Jake our technician. We also received a text when Jake was on this way. When Jake got here he was very professional and seemed to know what he was doing. He quickly diagnosed the issue. He had a replacement fan motor on his truck. He got it installed in 30 or 40 minutes. We could not be happier. We have used Design Air in past and strongly recommend them to our friends and family. Most importantly we feel we can trust what they say. Many of my friends seem to always be told their only option is to replace their AC and or furnace for $5,000 to $16,000. Design Air got us up and going again within 24 hours for around $600. Jake also talked to us about the life expectancy of our older systems and when we will know it is time to get a new unit. Again, we could not be happier!!!
Came home from work on a Sunday evening to my AC no longer working. They made it out and quickly repaired the unit despite having numerous other calls to get to. I really appreciate the extra mile!
Thank you for getting here so fast when my air conditioner stopped working. We could've not made it through the night. Great friendly repairman and great service. Carolyn
Josh, was very friendly and knowledge. Called prior to coming to let us know he was in route. We have used the company before been pleased with all service. I highly recommend Design Aire.
I called Design Aire this past Friday at 1:00 on my son’s recommendation because my ac unit was making a screeching sound.. I honestly didn’t think anyone would be able to come out since it was a Friday and one of the hottest days of 2023. Zach Humphrey was here by 3:45; he evaluated the unit and was so honest about the status of the equipment and what was needed; gave me all options and was so professional about the best way to resolve the problem that I was amazed by his truthfulness and lack of trying to up sell me… we discussed a newer unit and I’m looking into that now. Zach is an outstanding employee and representative of your company… don’t loose the good ones; your name is riding on their performance. Zach also replaced the new ac filter I had near the unit. Great job Zach and thank you. Mary Lane