Reviews (74)
Jared of K & S Heating, Air Conditioning, Plumbing & Electrical came by today to do a seasonal air conditioner check-up. He was amazing to work with, educated me on various pieces, and answered every question I had. He also went above and beyond on his service as well and made sure my unit was working as efficiently as possible. Finally, he made some important recommendations for our whole HVAC system that we are going to take into account-thanks so much Jared!
Air conditioning not diagnosed correctly. Wish it hadn't come to this. Used our home warranty company for this also. First diagnosis was a burnt out condenser... which was replaced just over 2 years ago now.... end of last summer it burned out again? It took 6 months to finally get it replaced again. After a new technician looked at it again the beginning of this season, it was determined that the condenser and evaporator coil are not compatible. Company said it was their fault and will take care of it .. Going on almost two weeks and I've called twice for answers. Nothing.
The technician Joe was on time and walked us through our cooling system. Maggie in the office was very responsive and changed our appointment to accommodate our schedule
Chad Hartman always talks about this company on Wcco. I don’t think he knows how bad they really are!!!
Today was the second time that Joe Villavicencio did maintenance on my furnace. He is a very pleasant and professional technician. He represents K & S very well. I am also very satisfied with his work.
One of the worst contractors I've had to deal with as a home owner. Everything seemed to go just fine with the initial estimate and scheduling. When the work was finally done we didn't have any issues with it but being naïve we paid the bill in full prior to the inspections being done by the city. That's when the "fun" really got started. K & S was completely unprofessional and unresponsive to working with the city inspector (specifically the warm air permit) for months. After repeated calls to them and the inspector I was just being told by each to talk to the other. When I pay a contractor to perform some work the expectation is that the permit is a part of that work. That is not how K & S operates. After a final call where the supervisor was really rude to me I decided to just let things play out. A year (I'm not kidding) later the installer that did our job shows up unannounced at my door saying that they'd lost my case in some paperwork and needed to submit pictures to the city. Then crickets again for another year. Finally last month I called the city and the inspector told me that because K & S hadn't responded to his query for so long that he hadn't realized that they had eventually sent him the information he had asked for 2 years ago. So I finally got that permit, just a cool 2 years after K & S was supposed to have gotten this sorted. If it was possible for me to give them a zero star rating I would. Absolutely the worst company I've gad the displeasure of dealing with and caution every one against using them.
Jared was extremely helpful. He went above and beyond. Identified problems that I didn't know existed and fixed them as well. Very happy with my service.
Outstanding service. Tarek was prompt, courteous and articulate. Really appreciate the quick turnaround to get the job done. Thanks
I was assigned K&S thru HSA Home Warranty last night (Saturday) I am without heat and hot water. I called K&S emergency line this morning at 8:15 (Sunday) and was told that I’m on the list and someone would contact me. I called again at 2:00 and was assured someone is calling me. I just called again at 5:30pm and was told there is no plumber on duty on Sundays and nobody is coming today. I used K&S before for a different issue and they too 6 weeks to resolve. I am very disappointed! This company needs to learn customer service and communication.
I don’t recommend using them for home warranty work. Based on their past home warranty experience, they believe warranties don’t cover my issue and refused to work with me despite my damper failure being clearly covered by my policy. Not sure why it’s on K&S to interpret my home warranty policy.
I set up an appointment to have my furnace seasonally serviced. The furnace is located in a second home and thus requires special scheduling for me to be there to let the technician in. Even though I reconfirmed my afternoon appointment time in the morning, no technician showed up wasting a half day of my time and the trip to be at the residence for the service call. I spoke with Eric who suggested I set up another appointment but who didn't seem to grasp the inconvenience he had caused me nor to provide any assurances that the same sort of problem might occur again were I to schedule another appointment.
Honest and reliable. This company has saved me thousands. One company told me I had a leak and needed a new furnace, and K&S came out immediately and actually showed me there was no issue. Ask for their spring/fall package deal where they come out in tuneup your equipment, change all your filters, and give you honest feedback on your equipment - pricing is both reasonable and competitive, and they show up fast. Pro tip: as an honest company, home warranty companies are a big fan of their work (if you need to submit a claim).
Could not be happier with the service we received from Jeff at K&S. Not only did he fit us into his schedule on a Saturday with very little notice, but he went above and beyond to diagnose the problem with our furnace and got it up and running in no time. Absolute top notch service from a real professional. Thanks again Jeff!
AC didn’t work two months after install due to faulty part. Incorrectly diagnosed problem twice. Hard to schedule appointments to get the right part—had two no-shows to these appointments and two other arrivals outside of window given from K&S (I was not home either time). Furnace unit leaked water, I had to purchase and put in a pump a couple of months after install. Charged extra for that. When I contacted office lead about all of these issues, I was told they were too busy with other clients. Would not go back to them, would not recommend
Had them clean my ducts. Or should I say, “supposedly clean my ducts”. Took return off in my living room and there was literally a pile of dust and cobwebs in it.
Was assigned K & S through my home warranty and was very happy with the service. The company sent a picture of the technician prior to arrival. I explained my issue and he beat my expectations. Showed me the after photos and explained the problem with photos. Just did a really solid job. I went into it expecting to be told I needed a new one and the technician saved me $ for a new one by putting the time into the one I had.
Horrible communication trying to schedule/talk with providers. Had 2 different technicians come out that diagnosed the wrong problem every single time. Went without AC for over 2+ weeks because this was the only company we could work with based on our insurance. Would not recommend to anyone who actually could choose a different business.
Respectful and knowledgeable
K&S has the best prices for furnace & A/C, you’ll find that out talking to just a couple other companies. They don’t sell you what you don’t need, they’re honest, some others are not honest (others will try to sell you new when they could repair your AC for a few hundred dollars). They’re real busy so sometimes you have a little wait but that also proves they’re in high demand for good reason. Update: just a phone call about an issue & we were given free advise that again has saved us $$. A reminder to change your filters often & use the right ones. Our system is older but working fine so they said they won’t try to sell us something we don’t need right now. So you know we’ll have them replace our system when it’s needed. Just really appreciate the honesty of this business. I called them because I heard the WCCO talk radio session the other day where they really shared valuable information, I didn’t ask on the talk show because I was too busy listening to it. Ha! My call was immediately answered & within 2 minutes I was done & changing my filter. I often give out this business information to contacts if mine who say they need air conditioning or furnace help. Once yesterday to a friend who wants that ionizer light system for their air ducts that kills bacteria because they are so scared of Covid.
Poor technicians. & horrible customer service. I would not recommend them for their offer for Furnace and Air Conditioner Check.