Reviews (34)
All services were excellent!
I just spoke with Katie in customer service and was shocked at how rude she was. We let them know our heat was broken and that we wouldn’t be home that day but to coordinate with our superintendent and apparently that was offensive and they “didn’t have time to call around a million people”. And then the second time I called her tone was aggressive and sarcastic and she transferred me to someone else the minute she knew who I was, and the second rep Ryan actually hung up on me. Shockingly bad and very unprofessional. I don’t recommend anyone work with this company.
Replaced our furnace with a nice new one in one day.
great oil company. high quality on everything.
I want to raise a bright red flag, to warn you to avoid doing business with Taylor and Murphy (merged with Arlmont Fuel in Arlington). I had a long-scheduled, routine central air system tune-up done by Taylor and Murphy last Friday. The technician works full time in a completely unrelated field, along with working part time for Taylor and Murphy (he told me so himself). He messed something up during the tune-up, didn’t tell me about it, and I have been getting nothing but unbelievable run around from the business since then. I strongly suggest avoiding Taylor and Murphy / Arlmont Fuel.
99.3% happy as a customer. Could do without the three and a half hour lectures on politics, history, and the Illuminati... sorry Frank, it was fun, but you could have been in and out in less than half the time and we've all got things to do.
Our system, which was of considerable expense, has never functioned correctly for at least two separate reasons, one functional and the other related to excessive noise, we are told, due to placement design. The company has been sold, the service person who said he could not help us at the time of his visit in November because of our particularly problem until warmer weather,, but who said he would return to do so in the Spring is retired, and the new owners say they are too far away, even in the same location, to service our needs, and will not support us. We are particularly disappointed with both our product, and in the service we received. We would never work with this company, either as Taylor and Murphy, or in its new incarnation again, and advise others caution before doing so. Thank you for soliciting my review.
After seeing one of their drivers cut 2 cars off on the highway the driver decides to flip everyone off. Not someone I'd want to do bussiness with!!! Stay clear!!
The most unprofessional company I have EVER dealt with. I only used them as a family member refferred me to them when my regular guy who does oil burner cleanouts went out of biz. I had called them in October to get my furnace cleaned out and the earliest they had was December. Ok no problem. The guy shows up on time and was great. I asked him if he needed a check now and he said no they will send you an invoice. Ok Great. I know the going rate for clean outs are max $150 if nothing has to be replaced. So i had an idea of a ballpark of where my bill will land. Get a statement in February that just shows an amount of $660.24 and no itemized details of what that consists of. So I cal the office in walth and the very rude angry woman answers and i give her the details she puts me on hold comes back and says oh yeah your not an oil customer so we charge non oil customers $192 an HOUR and the technician was there for 2 hours....ok so i feel like im some what smart and last time i did math 2 hours x 192 = $384...not the $660.24 ..so she tells me to email this guys Scottt ? ok so i do - see below of the most unprofessional ridiculousr reposnes ever - AND NOW THEY ARE GOING TO SCREW THE PERSON THAT REFERRED ME TO THEM - Good luck Kati and Scott Hi Todd This is the rude woman you spoke to over the phone. Scott is out of the rest of the day and he asked me to email you. First, I want to say thank you for pointing out to me that your friend ---------------- was under charged. He should have been charged $175.00 per hours. I have noted that in his account. Second: I looked at your bill and I only charged you $175.00 per hour plus parts, NOT $195.00, my error. I checked my guys GPS and he was there from 8:03 to 11:08. That is 3 hours and I only charged you 2.5 hrs. I can print the report if you would like? We replaced a fuel pump @ 147.31, firomatic valve @ $30.22, nozzle @ $16.80 and filter @ 6.12 . Total for bill $650.48. Scott is not willing to adjust this bill. I can
T&M installed a new HVAC system for us and provide an ongoing maintenance service. Always professional and responsive, which isn't easy to find in the contractor business.
Taylor Murphy was recommended to us and we have nothing but great things to say about them. Mark was very responsive to our needs (we didn’t realize what we were getting ourselves into with an ac system) and Joe and his team were in and out in two days and we were up and running with cool air by the end of the second day!
Great place
Excellent customer service to prioritize and address the customer's need. Professional and knowledgable crew to service our oil furnace. Highly recommended.
Everyone has been great. I have dealt with John. He has done great working on my furnace. Couple glitches but they came out and figured everything out. Thanks for all the time put into this project. Would not go to anybody else if I need any more work done... Good job!!!!
Please avoid this company! They did the heating and cooling for our entire new construction about 1 year ago. As the vents were being placed, we expressed concern regarding the locations but were told "we know what we are doing". We have had problems since the completion of the house with uneven heating and cooling throughout the house which has resulted in high gas and electric bills. We have called them multiple times over the last several months to come and take a look at the issues, but they keep putting us off. We rarely post reviews because we don't want to hurt a business, but this company is lacking in both expertise and customer service. Please beware.
Mark and Wayne are very helpful, their prices are fair and the technicians have all been great, They installed two ac units in my older home a few years ago and they made sure everything was perfect . I just called them back to replace an old furnace. I highly recommend them.
Worst experience with a company I’ve ever had. Won’t respond to voicemails, and quoted me a price $600 higher than anyone else. It seems like they only care about jobs for big new developments - not homeowners in their own area. Use them at your own risk.
Appalling service ethics. Made an appointment in October, they came out and looked at the job. Said they would order parts. 2 weeks went by, no call. We called them, they said they lost the order, but would order parts immediately. Made an appointment for mid-November. Day of the service we got a call saying they had to cancel our appointment because other customers needed their service more. We don't have heat, but other customers who also don't have heat took priority. I demanded to speak with a manager but the rude woman on the phone refused. Also refused to reschedule us. These people are not worth the time.
So far so good. Called on a Friday, they returned the call as promised and will be out on Monday! Very nice on the phone and took time to listen. Despite my cell phone cutting out three times they were kind enough to call back.
Terrible company. Their initial price was 40% more than the competitors. When called and complained, they said they would give me 30c discount. They never sent any "adjusted bill". I asked them to cancel the auto-delivery but they said my landlord had to tell them and I can't. I'm paying the bill, not the landlord. They just auto-refilled the tank. Each tank ended up being more than $100 extra. Stay away at all costs.