Reviews (100)
We got a report from a different HVAC company (the installer) about a refrigerant leak during annual maintenance. We've been looking to find a new HVAC maintenance company to use instead, and we had been recommended Genove by a coworker. They were able to get us on the books quickly. We're in Arlington. They were very professional and upfront about their pricing and the potential system problems. They sent out a technician (Shawn), who was fantastic. He walked me through each of the steps and was extremely transparent with the process. He ran two separate tests and found that there was no discernible leak. This was a situation in which a less honorable company might take the opportunity to upsell us on an expensive replacement or fix—a big reason we were looking for a new company instead of our installer—but Genove did not. Shawn was completely above-board. He confirmed our system is healthy, topped off the refrigerant, and gave us a clean bill of health. We'll be working with Genove and hopefully Shawn going forward!
Shawn was responsive and punctual. Our AC issue was quickly identified, was clearly explained, and repaired. Price was very reasonable, I would hire again for any future issue.
I had a leak in my tankless hot water heater. I called Genove, and they told me that they already had a guy in the area. Frank was in my basement 20 minutes later diagnosing the problem. It's hard to beat that for a quick turnaround. Armando sent me a quote later that day and was very responsive in answering my follow-up questions. I had the Gold Service Plan and they honored the 25% discount on parts and labor. Shawn showed up right on time to do the repair and had the whole thing wrapped up before noon. After the work, he walked me through the whole setup and explained all the work he did. It looks great, and it works great. It's never fun paying a lot of money on big unexpected home repairs, but I'd rather see my money going to friendly, fair, and professional people at a local business like Genove. Thanks for the great service and great work!
All my dealings with Genove were great--personal, responsive, informed. Tom and Richie, the team who installed my new furnace in a small condo, managed to fit it into the small space created 30 years ago, found a way to make the vent invisible, solved all unexpected problems with good humor and ingenuity. It was a pleasure to have them around for two days!
I've been a long time customer of Genove Oil & Air and each time I have needed them to fix an issue they have been responsive, supportive and empathetic. Service Technician Frank came out today to fix a heating issue and with his expertise and troubleshooting he identified the problem, fixed it and got my heat running again. Being without heat in the winter is a humbling and stressful experience and you need a service partner you can trust to help you out - Genove Oil & Air is that company!
These guys were great at diagnosing and fixing my gas furnace. The fixes were thorough and done quickly, thanks!
I’m so impressed by Jake’s service on Friday night. I had hot water tank issue today and had a follow up question. Jake was on call service tonight. While he was not the one visited my house, he called other service person, found out the details and shared it with me within few mins. Thanks Jake again for your support and service.
Everything about Genove is top notch! They have been servicing my AC for years. Professional, responsive, on-time; these folks are the best at what they do. Lastly, they break down any issues or fixes thoroughly and in a way you can understand.
they are very professional hard worker nice and friendly people especially Tom the plumper they did a great job
We have been using Genove for years and have always had great service from everyone there. Thanks Shawn and Kevin for more great work today.
Shawn came by to do our first oil furnace tune-up. This is my first time living in a house with oil heat, and Shawn was incredibly patient with my many questions. He did a great job maintaining our heating system and also gave us all the guidance we need to keep it running smoothly. We also got a great deal on heating oil from Genove that includes free parts and labor in case anything goes wrong. Highly recommend!
We needed a new boiler. After a lot of research and getting a number of bids we chose Genove largely on the strength of and how good Tom was in handling what I thought our needs really were based on my research. I believe he listened to me and recommended the right system for our needs. Some companies recommended a system that was more than what I believe we needed. Genove was not the cheapest nor the most expensive. They're not an overly corporate company. You feel like you know them, even Rob whom I only ever spoke to over the phone. I had a couple of question on the bid, and they responded promptly. They scheduled the day of install (about a month out) and then showed up on that day. In other words, they know how to schedule. It was an excellent crew of three (Tom, Richie and Ryan). It all went like Tom said it would, which given the age of homes around here is sometimes not at all the case. The system has been in now for nearly a month. It's great. Works just like it was advertised to. It looks really nice too. I've been a machinist (lathes milling machines, etc.) and have plumbed more than a few things in my life, so I appreciate good craftsmanship, and I'm very happy with the system. I don't know if it's saving me money yet vs the old 1970's system it replaced as I don't have enough billing experience with it yet. I expect it will, and if not I'm sure they'll help me figure out why. No issues with the system yet. I expect if anything comes up it'll be taken care of. These guys are classic New England folk Funny, no-bull, hardworking, respectful. It was a pleasure to have them around for a couple of days. I recommend Genove for your oil and air needs.
Genove was professional, informative, and courteous in every interaction on this project, from estimating, to scheduling and implementation.
Working with Genove on our heating system replacement was a great experience throughout. Armando walked us through the quote and scheduling process, and Shawn and Kevin did a really great job installing the new system. Quick, responsive, and very helpful - can't recommend highly enough!
The short: VERY disappointed in this company and DO NOT recommend. They let our oil run out despite the fact we were on an autofill program and the fact that we called multiple times to let them know our tank was running on empty. The long: Despite being on autofill for our oil, we noticed the tank was empty. Called on a Tues for a fill and were told to wait until Thurs/Fri. Called back Thurs (worried about a snowstorm on Fri). They said all set for Fri delivery. No one came Fri so we called back. We were told we were bumped to Sat because of the snowstorm. We asked why we were not prioritized since we had called about being on empty; that was a question they could not answer. During that call they said the last delivery was shorted which caused their autofill process to breakdown. Lastly, instead of sending someone out that Fri afternoon, they said to wait one more day and to call for an emergency fill if the system shut off. I bet you can guess what happened, we ran out of oil around midnight (below freezing temps outside and lots of snow on the ground). We had to get up from bed and stay up to wait for the emergency service. That emergency fill is just small amount of oil so, now I’m here at about 10AM on Saturday STILL waiting for my tank to be filled. Their autofill process broke down which, in my opinion, could be excusable for a one-time error. However, what is infuriating and inexcusable is that they failed to react or do anything once we notified them of the issue. There is no reason we should have this issue when on an up-to-date autofill account.
One of the reasons for switching my heating oil-delivery over to Genove in 2012 was their commitment to 24x7 emergency service should it be needed. Well, a couple weeks ago it was needed… My wife saw a puddle of heating oil under our ancient oil tank and it was leaking; granted a slow leak, but I was concerned it was going to turn in a Exxon Valdez incident and rupture. So I called Genove after-hours and the call was answered in just a couple of rings. The woman on the other end took my details and said a technician would call back shortly. And he did, a few minutes later! I repeated to him what was going on and he said he’d be at my house within 90 minutes. Sean arrived on time and quickly evaluated and put a temporary patch on the tank to stop the leak which has held up a couple of weeks now, though the tank needs replaced, which Genove will take care of later in the month. Sean was professional, efficient, set my mind at ease and very open to answering any questions I had. What a great asset to Genove! I can’t express my relief at the speed and commitment to their customer’s emergencies Genove has. What was a stroke inducing moment thinking my basement would be flooded with oil and the cost and complexity of remediating it turned into an evening of relief knowing the best oil company in Boston was standing behind me. Thank you Rob (owner), Sean (technician extraordinaire) and everyone else at Genove, you really came through for me!
I promise I'm not a paid spokesperson but I felt compelled to let folks know how great Genove Oil has been. They're responsive, on time and actually care about their customers. And they always provide great service. Any issue I've had they've handled professionally and worked with me on my schedule to make sure it's diagnosed and fixed correctly and quickly. As a homeowner, even the smallest issues make me freak out and every time I've reached out to Rob and the Genove team they've been courteous, attentive and most importantly, helpful. I can't speak highly enough about them. In a very competitive industry, it's comforting to know there are people and places like this that genuinely care and do right by their customers.
The folks are Genove are excellent. They installed our new furnace and AC over 2 days. When we were having some back drafting issues with our water heater, they came out same day to look into and fix the issue.
Genove has always been very responsive and professional. Their pricing is reasonable and all of the employees that we have worked with have been wonderful. We recently had Jake G for our tune up and an un-related service call shortly after and both times he was here quickly and very thorough. Highly recommend
We are extremely happy with the high-quality work Tom, Richie, and the rest of the crew did to replace the heating system in our 70+ year-old house. On top of doing complex work for long hours, they were very respectful of us and our home, kind to our grumpy old dog, and patient with me as they taught me quite a bit of plumbing terminology and logistics. Also, Tom is a very effective leader and the team overall works really well together. (I manage a team in a customer service department and have very high standards that they naturally meet!) I highly recommend Genove!