Reviews (34)
Would NEVER USED these guys again. Overpriced, don't do anything about warranty and another company came and did a better job fixing things done WRONG
can anyone please tell me how I can start at small claim, they went to my house, install alll teh A/C sysitem, I Paid them and dang.......the system is not working...........I need my money back. Im so ready to go in person to they place with a police officer.
I set up a yearly maintenance for my Furnace. Found them on Groupon. 35! I tried to call the company and it's a disconnected phone? Hopefully I get my money back.
Worst company ever! Lies and more lies. Had my compressor replaced under warranty After only 5 years old and was told 2-3 weeks for my refund and it’s been 3 months and keep promising they will get check out and nothing comes. Now I’m suing to get my money back. Even their past employees will tell you that the company lies and cheats people. don't not use these guys unless you want screwed over!!!!!!!
United installed a furnace and air conditioner for me. I began having issues with the new furnace they installed. I called to have a tech come to look at it 4 times and never received a call back. I contacted another company to come look at it. The tech from the second company expressed concern because there was no filter holder installed and the filter was pulled right up against the motor. He let me know the furnace was not up to code. I called again to try to talk to someone about the issue and still have not gotten a call back about the issue. I ended up having to spend another $1000 to fix the installation issues caused by the poor work ethic of this company that does not stand behind their work.
I have called several times and lefted messagesto have them call me but they dont call back.
Tried to setup an appointment. Their number sent me to a call center where someone took my appointment request. I didn't hear back. Tried twice more, same deal. This involved a Groupon voucher, so I'm hoping I can get my money back.
Came out and performed all services as requested. Would hire again in the future with any of my HVAC needs. Very professional service.
The owner of United Heating has no business acumen. Dealing with him was very frustrating. During last winter's Polar vortex we had to use space heaters for three weeks and he never kept in contact as to status of parts or replacement of furnace. Now issues with AC & when appointments were scheduled he never kept in contact. This he said he would be at our house beterekem 12 to 9. I made trip back from Davenport to meet gom. Never showed up or called as to why he waa a no show. His office called to say he would be by Friday morning at 8. Never received a call as to why he would be delayed. Again I had driven in from Davenport for this repair appointment. A person from company arrived at 3. I missed 2 days of work only to be charged $312.75. his company should pay me for loss of my time & travel expense. These 2 instances were not the first time we have received shoddy treatment. I highly suggest never purchasing a furnace or AC from United, not worth the grief.
Terrible do not ever hire these people
They installed my furnace without a filter! Who does that. And now I can't. Put one in because there is a screw in the way. I am waiting for them to fix this. Also before I got the new furnace I had a tune up and they said it was fine. Then it went out a month later and I was told.it was unsafe to use. I think that is a scam. Waiting 2 weeks got them to fix the install and he texts me back only when I threaten to sue. Bad customer service. Then a guy calls.me today saying he can't make it and I already took off work. I told him someone better come and he tells me didn't my parents teach me that arguing gets no.one anywhere. I had to explain if they put a filter in the first place I wouldn't be in this situation. The owner did have someone rectify the situation.
Do not do business with this company. I purchased a Groupon for a furnace inspection & cleaning. The owner came out 11/9/18 and right away said that my inspection and cleaning would not be covered under the Groupon. It would cost me $348 because of the type of cleaning needed and that it would be a more thorough cleaning. I told the owner that my air conditioner is pretty much shot and I would be needing to look for one before summer, and if they had any good specials on furnaces and air conditioning packages I would consider purchasing a package as my furnace which functions just fine would be coming up on 15 years old and my air conditioner is shot. Without hesitation he tells me that that he some really good packages that wont last long and would be $4400 for the furnace and air conditioner, and $1500 install. I asked several times if it was a good model and had a good high efficiency and if it would accommodate for my 5600 square feet home. He was insistent that he had the same model in his home and it would be and it was a bargain price. I kept stressing that sounded like a good deal but I dont want to put in a low grade model and I want to make sure it is sufficient for the size of my home. He assured me it was a good model and it is definitely sufficient. We scheduled an install for the following Tuesday.He said I would have to put a $599 deposit to hold it though and they were going fast. I put the deposit down that morning. I trusted what he told me. Later that day I text him asking for the model #s of the units I put the deposit on and he gave them to me the next day. I did some exploring online and checking with friends and the models for the air conditioner and furnace were horrible low grade and going for $1000 or less for each. I text him immediately and told him that I want to explore other options that were better and higher quality. He said he could put some packages together. I asked for him to refund my deposit and he said that he wo
Do not let this company into your home! This is a classic bait and switch operation. This company has an “F” rating with the Better Business Bureau. I scheduled a tune up for my AC and Heater because I had a Groupon. When they arrived they said they couldn’t accept the Groupon because my system was in such bad shape. They said I would need to perform $500 in repairs before the system would be in good enough shape to perform the tune up. I agreed to perform the needed repairs for $500, so we scheduled an appointment the following week. But when they came the next week they took the entire HVAC apart, and then said it was actually going to cost $2,000, not $500 as we had originally discussed. They said my only choices were to spend $2,000 on the repairs, or do nothing at all and pay their labor charges for taking the HVAC apart. BAIT. AND. SWITCH. So I told them to do nothing, and the guy wanted $348 for “work already done”. The only other thing they did was clean the condenser coils on my AC compressor, which is only a $50 job at most. Since they did absolutely nothing to my actual HVAC unit (except take it apart), they basically wanted $348 for cleaning my compressor coils. And they didn’t even do a good job cleaning the coils, when he left there was still tons of debris piled up inside my AC compressor: leaves, rocks, trash, etc. I agreed to the $348 charge just to make the problem go away, but when the charge hit they actually took $385, which is $37 more than what I had authorized. When I called the owner to complain he said he would mail me a partial refund; but nothing ever came. I was stuck paying $385 for about $50 worth of work, and I had to get my money back for the Groupon since they wouldn’t even accept it. AVOID THIS COMPANY AT ALL COSTS.
DO NOT USE! Horrible service! I purchased a Groupon for Heating and Cooling services. I scheduled my first appointment and took the afternoon off to be home during the hours of 2-4pm, when they said they would be at my house. I got a call from the servicer around 7pm saying he wouldn't make it and to reschedule the following day for sometime between 5-6pm. This time nobody showed up, and none of my calls to their company (happening on a daily basis now) have been responded to. All I want is a refund. I've been asking for one for over a month. I have contacted the BBB regarding their service and hope something works. Until then, I will continue to share how horrible this company is to work with.
If you work with company, be sure to have a contract signed. Know exactly what equipment and service you are getting. Get a flat fee. Get an invoice of any payment. Record the date and time of any phone call, text, or other type of conversation. Record all phone calls. Never schedule an appointment at an inconvenience to you, such as during your normal work hours. During an appointment, try to always have a friend or additional family member present during the service as to be a witness. Take photos during their service. Should they miss an appointment, document it. Be ready to bring all this information to small claims or a lawyer. You'll need it. Good luck to all using this company, be ready for an unpleasant experience.
This place is a joke. Don’t waste your time trying to schedule anything because they won't show up and won’t call. I had to call and let them know they missed their appointment, I didn’t get an apology, and they didn’t show up on their second opportunity. And yes, this was all with the OWNER, Dustin. I don't understand how he's even in business. This was seriously the worst customer experience I have ever dealt with. Thank God that Groupon, a real company, gave me my money back. Glad his family can give him 5 stars to keep the rating afloat. Ridiculous.
After 3 long weeks of no furnace, both home warranty company and United west to blame for this, I was over charged per what home warranty said should bee charged. 6 months later still no refund. Now Dustin won't return calls. Lied to and stolen from,. Run and find someone else
Overcharged $255 and said they would refund. Never did and do not return our calls. Crooks
Bought a Groupon to service my furnace. Called and got an appointment for them to come out between 10am-noon. 1215 and I called to find out where they were at. I got their answering service and was told I would get a call back. No one called me back. So I called the following day, and again I was told they would call me back. Weeks later and still no call back. Thankfully Groupon gave me my money back. Good luck if you try to use their service. Hope you don't waste a day off like me!
Dustin advertised a trailer for sale on a social website featuring the name of this business. We agreed on a purchase price and a time to meet; however, Dustin never showed up, would not take my calls, and did not acknowledge or reply to my texts. I even called the business number and they stated he was out on a job and would be calling me - he did not. I finally got him to text me back and he stated his wife had medical issues and that I had talked to his answering service & they are supposed to tell everybody what they told me....that he was out on a job & he would be calling me back. This is a terrible business model. He ultimately said he was sorry for the inconvenience, but if you choose to use this company be prepared for dissappointment.