Reviews (100)
The tech that came today was very friendly but unfortunately he could not get are smart thermostat to connect to the internet. Still waiting for a solution.
I came to have my AC fixed under a home warranty. The service technician replaced the capacitor, then promptly left before checking that the AC was cooling at all, it wasn't. He didn't even enter my home to check anything. As I write this, the temperature in my home has risen 2 more degrees and still climbing. This is July 3rd, and you guessed it, nobody is working on the 4th. It will be at least another two days before my home is inhabitable. Could have maybe figured it out if he had stayed a few more minutes.
The tech was professional and answered all my questions. I loved being texted and called to let me know he was on his way. I would highly recomment Connett Services.
Very professional and helpful! Took the time to give me advice on how to care for my AC and some tips and tricks.
They didn't want to do anything besides upsell to new equipment. The tech pushed numerous times for lennox, and protection plans. Above that a call into the main office to discuss our dismay was met with rudeness and excuses. Literally not a care at all if we were satisfied. If you need repairs, call anyone else, I would definitely not recommend them due to my horrible experience!
Tech was quick well spoken efficient and polite and looked good ready to work
I had an HVAC heat system check done by Connet Services through our home warranty company for a house my wife and I just purchased. Our HVAC system is 23 years old. Juan was our service technician and he was very informative and answered all of my questions well and honestly. He said our system looks great and looks and operates half its age. No sales tactics. No bull. He recommended some preventive maintenance and explained why. He came out the next week as stated and got the job done. Good all around experience from scheduler to technician with this company. Will call again!! Thank you!
Customer service was exceptional. They were friendly, called ahead before showing up, and delivered great service on site.
Very knowledgeable and professional. He had the problem solved and had us up and running within a half hour
Juan was the technician that helped me. He was very knowledgeable, prompt, and courteous. Juan was able to walk me through the steps he was performing which made it easier for me to understand the problems I was having with my HVAC. Also very prompt, they gave me a window so I could take off work and Juan came during that time. Above all, Juan was very courteous throughout the interaction, even when he was working outside in 90F weather.
It turns the battery needed replacing on the motor. A/C is now working. So thankful!
Came very quickly to my elderly father's house when his air was not working! Very polite!
Technician was very courteous and explained in great detail as he was troubleshooting and quoting new units. He seemed very knowledgeable.
Connett ALWAYS provides the best service. Any service needed is generally addressed that day by a tech. They really do appreciate their customers and service them well. Roy and crew are great! We bought a new furnace and air a year ago from them and we couldn't be happier. UPDATE: 10-5-21. They cleaned our vents and were, as usual, very professional, clean, Courteous and on time. We've never had a bad experience and to the contrary, always pleased. UPDATE 5/19/23. We had our spring check and as usual their service was outstanding. Braulio was our service person and he was great.
The guy that came out was able to diagnose our problems and repair same day! He didn’t have to drive back to the shop or order anything, he had it right in the truck! Very professional. Definitely earned our business in the future. Thank you Connett!!!!!
This is a long read…but VERY important concerning our recent experience with Connett Services (a local Heating / AC / Water Heater company). Bottom line - Their inept staff almost killed my family. A few years ago, our water heater was installed by Connett Services and recently stopped working. We called Connett to look at it. The first tech who came out inspected the unit and felt he had figured out the issues. After he left our home the Carbon Monoxide detector started alerting. We immediately called Connett back out. The 2nd tech inspected and ran the water heater, reset the Carbon Monoxide detector, and said he found NO ISSUES with the water heater. 30 minutes later the detector started alerting again, so we called Connett again. The customer service person told us the tech reported there were NO ISSUES with the water heater and told us we needed to replace the batteries in the detector because that was the issue. After some back and forth they finally agreed to send out a tech again, but we also called the City of Waukee gas department to have them test for Carbon Monoxide. The city immediately picked up unsafe levels of Carbon Monoxide when they tested. Upon further inspection, it turns out the unit had a crack in it and was leaking Carbon Monoxide! If we wouldn’t have pushed for Connett to come back out (a 3rd time!) and simply did as the customer service person from Connett had said, my family could have died! Not only has Connett clearly lost a potential long-term customer, but I would also hope anyone reading this would reconsider using this company. People are always looking for recommendations for Heating / AC companies. These folks are 100% NOT it! Unfortunately there’s much more to this story but fitting it all into this post is challenging.
Roy took time with me to listen to my experience with another contractor. He gave me choices, which was something lacking in my dealings with the last company. My needs fell right in line with a unit being offered by the factory on a special deal that he shared with me. He didn't have to do that, but he did, and it saved me a lot on one of the premier names in hvac, not a second or third tier brand. The techs that did the install were very nice, knowledgeable, thorough and respectfull of the interior of our home. They even discovered for me that the last contractor had fried my ecobee thermostat. A quick trip to Lowe's while they ate lunch, and I was back in business.....they installed it for me. Thank you, Connett Services for a job well done!
Connett Servies came out for a preventative maintenance vist on the AC. Juan was on time, professional, explained everything in detail what would be done during this service. Highly reccomend Connett Services!!
Worker showed up quickly. He was very professional and friendly. Had the part in his van that needed replaced. Had us up and running in matter of minutes.
Was very nice and prompt, I was expecting to pay much more than I did. Very honest. I will definitely use them again