Reviews (100)
Great service all around. Called at 10am when the air conditioning went out. A technician (Todd) was at my door at 11:20. Problem was solved. Highly recommended.
Shawn B came out to fix the ac unit. He diagnosed the issues right away. He was very honest and informative. He was patient and very kind. He went above and beyond helping us with the paperwork and details. I truly appreciate his hard work.
I received great service from Todd, he was very thorough and helpful and professional.
I've been using Integrity HVAC for many years now. Excellent, professional Company. Office staff always friendly and helpful and Todd has been exceptional in cleanliness, knowledge, professional and friendly. Todd explained every step he did. He is even the first Tech to check my AC drain line. Very impressed! Thank you Todd and Integrity team!
Tim, Aaron and John from Integrity Heating company came out to replace my air conditioner when the lawn care folks at the HOA for my condominium cut the copper line causing the release of all the R22 refrigerant. They did a magnificent job in a very professional and timely manner. I really appreciate this company and have had them perform other services as well. Gregory
We’ve done business with Integrity Heating & Cooling for at least five years. They installed a new furnace and air conditioner in our home in 2021. The air conditioner started giving us problems after the first year. Integrity has repaired it as needed but at a cost, which was surprising for a new AC unit. The furnace has been fine but the humidifier broke and they never replaced it. In the summer of 2023 the air conditioning stopped working and they wouldn’t stand by their work. We ended up going to another HVAC service who encouraged us to go back to Integrity as the air conditioner shouldn’t be giving us so many problems. I’ve called Integrity for over 3 days and asked to speak with the Service Manager but it has gone 3 full days without a return call. We’ve been without AC for almost a week and it seems like the Service Manager is avoiding my calls. I feel stuck waiting for Integrity to just respond. I just want it fixed and to not dump more money into a new AC.
outstanding service. quick to the house, rech was polite, professional, and got our ac back up at a reasonable price.
Integrity heating and cooling company has maintained it’s professionalism and quality of contractors that they send out to your home to do any repairs or maintenance. I have been with this company for the last six years and I’ve had no problems with any of the products that they have installed. Sean was my contractor and he was great! He was on time, professional, extremely thorough and gave useful recommendations. He had a great attitude and cared about providing exceptional customer service. He didn’t waste anytime and finished within the timeframe he set. I appreciated his performance and professionalism! I recommend anyone to use Integrity heating and cooling.
I wouldn't trust any other company to handle our HVAC needs. Always on time & very courteous. All repairs are made quickly and at a reasonable price.
The guys were awesome. John R and Aaron R worked quickly and quietly. Thank you!!!!
Shawn did a really great job with our air conditioning maintenance and answered all my questions. He’s the technician for me from now on.
Integrity was recommended by two of my family members. The customer service was excellent, great communicators / managers and installers. I felt like my issues were addressed respectfully. I was impressed with timeliness, professionalism, and concern of all employees. I shared my great experience with four others, I hope they take advantage of this great company!
Shawn was very professional and knowledgeable servicing our A/C unit. He completed the service in a timely manner. Very pleased.
Fantastic service and installation of a new Lennox furnace and air conditioner. Great guys, super professional! If you need heating or cooling this is the company!
Aaron was very cordial, knowledgeable and informative. He walked me through the process and answered all my questions. Told me his findings and took pictures. He even made suggestions for future prevention. Mr. Mena followed up with recommendations for repairs. Thank you for your quick response to my request. Exceptional service and response ‼️
John replaced the motor on our boiler system circulating pump quickly, professionally, and at a very reasonable rate! I would definitely use this service again,!!!!
Installed new furnace. Came out four times to adjust because temperature of air was not high enough. On the fourth time (in a year) they told me it was my fault for lack of maintenance and charged me. No consideration for all my aggravation, my time waiting for the technicians to arrive, my time waiting while the technicians made the repair, and my cost for the furnace running longer since air coming out was not at the right temperature causing excessive gas use
Update: Their service maintenance plan is subpar. They charge a premium (>$300), but their technicians are inexperienced. Every visit they seem to need help with troubleshooting (eg. how to install air filter, wire pushed out inadvertently by them, even cleaner tool stuck in duct, etc), Their ability to measure or understand the sub cooling on AC units is questionable. I don't mind paying the premium cost IF the quality and experience service tech is provided. They are suppose to do an air quality test...but they didn't have the courtesy to provide the results. They also did not replace my humidifier filter as they should have. Their technicians are not courteous...if you don't want the job then find another one. The review before was trying to give them the benefit of the doubt, but clearly they don't strive for quality service. Finally, I cancelled my service plan and mentioned all these short fallings.... no response and not a care. Good luck staying competitive. Recommendations for improvement: due to COVID 19 employee should be more diligent in wearing proper PPE (at least if you care about this). Also, caution should be taken when cleaning inside furnace and being in and out of the wires. A final check should be performed to make sure everything is ok. Had to troubleshoot to find out wire had been inadvertently disconnected inside furnace. I think these small but important steps could really make the experience exceptional (as claimed by Integrity Heating and Cooling).
After several months of back and forth the Service Manager came out personally and fixed the work from previous employees. He did a wonderful job and we are grateful.
Integrity Heating is probably the best in the business! Their prices are fair their products are A1 reputable and the warranties and maintenance plans available are over the top! I put in a service call and they sent someone within the hour. Our serviceman was very knowledgeable took his time explaining what he was doing he was professional friendly and very respectful of our home! I would highly recommend this company to anyone who needs a new furnace or air conditioner! Kudos 10 Stars for Integrity Heating and Air Conditioning!