Reviews (100)
Al, was courteous. Did his job, answered my questions... very satisfied with the service call.
Everyone at Official has been so great. It’s been a great experience every time whether that’s been the yearly service and system check calls or our recent new install. Very well organized and their technicians and sales team are all friendly, helpful, and knowledgeable. They’re willing to explain stuff to a new homeowner who doesn’t know diddly about HVAC systems. I never felt pressure or upsold they just tell you the options to inform your decision.
Jeremy Rucker was very professional and friendly. He took the time to explain issues with my AC and was very thorough. I will definitely use them again.
Steven, Marcus, Jeremy and the crew along with Bill got us set up with a new system within 24 hours. Thanks guys.
"Big AL", was awesome on inspection call today 6/29/23.. He explained the in and outs of my new system and thoroughly inspected and made sure things were running as they should.
Marcus & Ryan did a great job replacing our AC. They explained how the new system works, answered my questions, and were friendly & respectful. We have had wonderful service from Official over the years and will continue to call them when needed.
Your employees were very professional and thoughtful. We have white rugs in our home, and they were very mindful of them...even laying down mats, as not to dirty them. Everything went seamlessly and all questions were answered with expertise advice and understanding.
Great customer service. Explanation of work and recommendations. Thank you.
Great friendly service! Always asks if I have any questions!
I had a very informative technician. He took his time and answered all questions. He educated me on what to do and what not to do it
Jeremy was very professional and experienced. Pleasant technician!
I was impressed with Steven professionalism and detailed cleaning of my air conditioner.
Jeremy was fantastic! On time, efficient, and thorough. It's always a pleasure having work done by Official. The service is always impeccable. Thank you for making the process seam so simple.
Great people to work with! Really helpful as well. I would refer anyone to them.
Stephen was the service technician who came to do my air conditioning checkup. He was knowledgeable, efficient and thorough. He was outstanding and very professional. I was very impressed with the quality of service he provided. This is a great company. Stephen was amazing!
Al the technician arrived promptly during the window given to me. He performed the scheduled inspection and all required maintenance to our HVAC system in a timely fashion. Answered all of my questions related to his work and operated in a very professional manner. Al has been to our residence in the past and truly is a valuable asset to the company.
Jeremy was fantastic! He was so knowledgeable and great at explaining everything he was doing. I would highly recommend Official Heating & Cooling and request Jeremy.
The technician David arrived in time and cleaned our drier vent efficiently and was professional in appearance and demeanor
Annual maintenance of a/c . Provided performance analysis of furnace and a/c. Detailed quotes for repair and/or new hvac were also provided. Excellence award to service rep, Jeremy, for his professional, respectful and efficient service to this customer .
Annual AC system clean and check. Always on time and done professionally. They are a great service company.