Reviews (55)
Rousseau Plumbing is consistently clear, helpful, on time and reasonably priced. The work was done neatly and I was shown exactly what was done, which was exactly what I had been told. I will be using Rousseau for all my plumbing needs.
My mom’s water heater broke this week. She called Rousseau plumbing to get it replaced. The receptionist, Caroline, was exceptionally helpful. She worked with my mom around their very busy schedule and got her an appointment for an install quickly. The new water heater is in and Marcus and Garret, the plumbers who did the work, were fast, efficient, friendly and thorough. The job was completed in less than an hour and my mom now has hot water and peace of mind. Worth every penny.
New vanity install took 5+ hours, guy was clearly taking his time for billing purposes. Additional “plumber” came to help move old vanity and charged an hours worth of labor at full rate. I would look elsewhere especially as they “refused to give quotes” - clearly they take advantage of this policy
Always great quick service
Rousseau Plumbing & Heating did an AWESOME JOB for plumbing repair and drain cleaning. They completed their projects very quickly and professionally at a reasonable price.
We called Rousseau earlier this month to consult on an extensive repiping job. Everyone we spoke with was efficient, courteous, professional, and incredibly helpful. We were given a quick and fair estimate, our appointment was set up promptly, and we couldn’t believe how quickly and thoroughly they finished such a big job. Jarrett and Morgan even came back to answer questions and make sure that everything worked. We received great service and I’ll happily recommend Rousseau to anyone in the New Haven area.
I had been searching for a plumbing company for some time to complete a job started by another plumber who’s workmanship was shoddy. We had our kitchen remodeled and already endured many setbacks. With that in mind my wife and I were so hesitant to hire another plumbing company to complete our plumbing needs. Months past searching for a plumber who instilled any comfort. Finally I called Rousseau Plumbing and the receptionist Carolyn immediately put my mind at ease and set up an appointment to meet with Jarrett. When we met I explained the dilemma along with our needs and a work appointment was set up. Jarrett and his assistant Garnett arrived on time and immediately went to work being very professional. Their workmanship was great and are life savers. I highly recommend this plumbing Company! Thank You! LouYacc.
Fantastic service from Rousseau Plumbing. We had a leak in our ceiling and they sent someone right away. The plumber, Morgan, was amazing. He found the leak, diagnosed the problems, and helped us to identify next steps. Because the pipe needs to be replaced, he walked us through all steps and helped us getting a contractor and a plan. We've asked him to stay on for the entire job. Each time he has come to the house he has been so kind and easy to work with; has gone out of his way to make sure not to disturb our 11-week old baby; and has taken the time to explain everything he is doing, and why. He has even been willing to check out the rest of our plumbing, show me maintenance strategies, and make sure we don't have any other lurking issues. Best plumbing service we've ever had, cannot recommend Rousseau enough. Ask for Morgan if you can get him.
Honest and responsive
Right on time, very professional, and good value for money. Unlike a different plumbing company that overcharged significantly, the pricing was fair. Marcus was very kind and explained the steps he took to drain our radiator system, fix a leak, and refill the system again. Will definitely use them again if needed. Thanks!
A pleasure to do business with will use again
These guys are awesome. On time, courteous and professional. I highly recommend Rousseau Plumbing and Heating.
I was told to get call back for the repair. But they didn't.
Excellent service. Prompt response to our call. Quickly identified our problem and fixed it, professionally and courteously. Have been looking for quite a while for a reliable and reasonable plumbing company and we've finally found one.
I've been using Rousseau Plumbing for all of my Plumbing work for years and they are without question the best in town,maybe the entire state. Recently my on demand water heater stopped working on a Sunday morning of all times. I called and left a voicemail at 9 am , not expecting a call back right away, and by 9:05 the owner, Jarrett, called me to discuss the problem. ON A SUNDAY. MORNING. He later text me that he located the part needed, ordered it, and had his guys at my house that Tuesday to begin the repairs. Unbelievable. That kind of service is unheard of these days. Jarrett and his crew are professional, and explained everything. Fair, honest, dependable, on time. Don't call anyone else. Call Rousseau Plumbing. Highly recommend!!!
I decided to try Russeau Plumbing since I couldn’t get in touch with my regular plumber. I was very nervous about using someone new. Was the work going to be done correctly? Would they overcharge for services? No need to worry, Morgan was very professional, kept me informed every step of the way. AND before he relocated the outside shut offs to a place where I could reach them, explained the additional work, and added expense. All of the work was done neatly, professionally, and at a extremely reasonable price. I will use Russeau again, and recommend them to my neighbors & friends.
We use Rousseau Plumbing & Heating as the go-to company for all of our plumbing repairs in all of the properties that we manage. We cut them a workorder based on plumbing information received from our tenants, we email the workorder to them and they handle the scheduling coordination with the tenants and the repairs. Costs are as reasonable as can be expected for plumbing, service is excellent.
Extremely happy with this plumber! They converted my old 3-valve shower (hot, cold, and diverter) into a modern pressure balance single valve, and it works beautifully. The guys did the work very efficiently, and were courteous enough to wear masks the entire time. Jarrett is very honest and straightforward, and professional. Definitely calling again for future jobs.
I’ve used many contractors over the years, everything from some repairs to big building projects. The owner, Jarrett, is exceptional!! Prompt response. Excellent service. Very clean and conscientious. Took the time to explain things to me and even went beyond and checked a few other things while he was here. Definitely recommend.
Professional, punctual, always do a great job,