Reviews (100)
Best service out all the other companies. Thank you
Is very good service
Horrible company I will never suggest them
have been using Petro for over 18 years and I am very satisfied
Not good
Quick response during the late evening, all perfect, problem solved. What else could I ask for.
The tech. was kind, knowledgeable, professional and respectful. I’m happy with the service thus far.
Had an oil delivery today 2/17/23 price was $5.099 per gallon. In doing some price checking in New Haven County for 24 different companies' lowest price was $3.02 the highest was$4.249 per gal. We will not be using Petro oil next year.
Great customer service. No hassles. Get the job done
Reliable and professional. Manages to keep prices down with excellent service.
On time deliveries. Fast and efficient
I love how they are on call 24/7. Keep up the great work!! A++++
Fantastic company. They go above and beyond to meet your needs! Customer service is out of this world!!
Worst company I have ever dealt with. EVERY Single time they are scheduled to do something they have another issue pop up. Something else that needs to be done that should have been told to me before. No organization, no list of requirements to get propane or guide for what to expect. Dealt with Brian as a coordinator-his answer is "it's not my job to coach you" well I am the one spending thousands of dollars on there service a year. U think dropping 4 tanks would denote some basic clarity and understanding of what needs to be done. They have had my account for over 2 months!!!! And I still don't have propane and it's 30 degrees out now!!!! Trust me USE ANOTHER COMPANY!!!!
Excellent service. Promote when repairs are needed. Kind caring staff.
I being an elderly senior citizen have used this company for over 10 years . I returned home from having hand surgery to find one of their oil trucks in my driveway and when I opened my garage door much to my delight the driver had overfilled my tanks spilling oil all over my garage floor. They sent over a technician to clean and put down speedi dry. My wife and I had to leave our house for three days due to the smell. After we got home the transportation manager Joe LoCasio assured me that Petro would pay all expenses associated with clean up . Lo and behold 2 months later after chasing them down the claims adjuster Michael Cariello advised me to contact my house insurance for payment for my expenses and time . That is how this company treats its valued customers.
I have had great service from Petro Oil up until now...I have waited on the phone for 1.4 hours over several calls, they used to pick up and handle my inquiries ASAP...I don't want to use My account...I want answers when I ask the question. Suggestion from Petro?
They don't keep appointments and make you feel like you're not valued. I didn't even get an apology for blowing me off. Instead I get told like a child in a condescending tone "there are other customers" and "you'll need to reschedule" after waiting over a week. So I thanked Peter for letting me know that they didn't want my business by his attitude and behavior and advised them I will never use nor recommend them to even my worst enemy. Update the regional manager for the area reached out to try and fix the issue. So as a company I can say they do care. or at least management does. So I would say try them with caution. Hopefully you have a better experience than me. As for me I only need to be told once that my business isn't wanted.
Petro Heating & Oil in North Haven has been my company of choice for many years. I have always had good service and professionalism
Excellent service, technicians, customer service, service contracts reasonable and excellent parts coverage.