Reviews (100)
Great service! They came out within an hour on Memorial Day Sunday and fixed the issue!
Jennings is a well run company and very professional. I have a boiler service contract with them and recently heard a strange sound from my boiler. I called them and they sent out a highly skilled service person that same morning. He diagnosed and replaced a controller that was failing. Just a smooth experience and we’ll run operation and my furnace is happy again. They work hard to earn your business.
Learned 2 important lessons after one year with Jennings. 1) don't ever prepaid for oil, cost me having to pay hundreds if not thousands of dollars more. Entirely my decision on this one, lesson learned. Not the cause for this 1 star review. 2)Don't place too much faith in one company, always pay close attention after furnace service, I didn't and paid dearly (thousands of dollars) for that mistake. Not the cause for this 1 star review, either. I'm no furnace professional but somehow Dave from Jennings Service dept thought I should be. When I raised the issues I had with the furnace after the whole journey, he said I should've heard that furnace wasn't burning properly. Heard? How? If I do know how to spot the issue just simply by hearing how the oil is being burn, what do I need Jennings for? Not saying my over-spending is definitively Jennings fault, but I do strongly feel it could've been prevented, and they could improve their customer service attitude a bit. Perhaps not too condescending when talking to a home owner, who knows pretty much nothing about oil furnace. This is the reason for 1 star review and none renewal of my service contract with Jennings going forward.
Very poor customer service called because I needed my boiler inspected for oil leak He asked me if I was a customer and I said I used various companies in the past for oil and he said okay why don't you call one of them places! I don't understand how you miserable people stay in business 🤔
The best
Excellent service always from Jennings oil and crew very happy with everything..
Great service; honest, fast and just a terrific all around company with a knowledgeable and professional staff
Always a professional job done by the service department
Great service, attention to detail, and reliable.-service tech knowledgeable and friendly-great job!
Great experience from beginning to end for our new boiler installation. Great company to trust in for your heating and gas needs.
In all of my years dealing with oil and propane companies, this company is the best of the best! The owners will actually reach out to their customers and provide the best customer service. I am big on customer service and I have had nothing but great experiences. I feel that they care about me and not the wallet. When I had a question about my invoice and I left a message, I was contacted within hours by the owners. Just incredible! The employees at Jennings have all been superior. I wouldn’t think of going anywhere else but Jennings. When I was in a pinch and needed oil, they were there. With all of the competition out there and the companies that I have dealt with in the industry, they are top notch! I highly recommend Jennings for all of your needs.
Don't work with Victoria, she told us someone would call to make an appointment for a visual inspection, no one called, they just showed up, of course no one was home, then a guy called and said he left a voicemail the night before. We never received a voicemail or a missed call.
Hat tip to the Jennings Oil team. This was one of the most well run projects we have seen. Our sales person did all of the legwork to spec out what we wanted, went to town hall for permits and the installation team came for two days to do their magic. We had both our original furnace and hot water tank replaced, with the systems in these photos. Our place was broom swept clean before they left and the old systems were hauled off, we did not have to remind them of anything. Post installation they came onsite and verified everything was working well. Their Service Manager Dave Westerfield and his team were amazing, professional and thorough. A true team who take pride in their workmanship. Look at how clean the plumbing work is in these photos!
Great service and good prices. Brian was very helpful
I love this company. They are always friendly, efficient, and on time. They never let me down even on weekends and in bad weather.
The entire Jennings Team is professional, knowledgeable and responsive. Oil delivery, service and new installations, they have helped us every step of the way!
I was tired of the unresponsiveness of a oversized regional competitor, so tried Jennings on a recommendation of a neighbor. Presto! Jennings takes my calls and is extremely responsive. i had an oil emergency on my first below freezing day since joining them and they were there in no time. thank you Jennings!
I called at 7:30am and Jennings arrived at 9:20am [the same day] Amazing customer service!
Called Jennings Oil regarding a propane tank replacement, John S. responded quickly, gave me a quote and installed with a reasonable time frame. The serviceman who came and installed the tank, was on time, very thorough in explaining what he was doing and made sure everything was working properly before he left. I would recommend Jennings Oil.
Great and caring Company never any issues!