Reviews (100)
We were in need of a second opinion on our heating and cooling units and some additional trouble shooting for the system. Shakir came, he was very courteous, professional and experienced. He answered our question and has provided us what we need to make some major decisions. I am very pleased with TNT and their service!
Sean was great! Very friendly and very very knowledgeable! I would recommend Sean for any project
Prompt on time, polite, no wasted time and very knowledgeable. Found all the problems quickly. I am very pleased.
Josh was very communicative, and prompt. We needed our old hot water heater looked at. Josh showed me what the problem was and gave me estimates right away. He was in time and completed the work in a timely manner. Then he showed us what to do to maintain our new hot water heater. I will gladly refer people to this company.
Joshua with TNT did a great job installing our Water Heater and cleaning out our basement drain. Highly recommend! Ask for him by name!!
They came early and did an awesome job. It was a tough place to put the hot water heater. But they got it in and no leaks. Best of all I have hot water now! Thanks I had TNT come again. I had two great techs come. Shakir came first and gave me an estimate. He was very helpful and polite. The second tech was Harold. He installed a new heater and a/c units. He was a very hard worker. Worked at it all day and answered all my questions. They was both awesome.
I had a stinky plumbing issue and Joshua and Ramon did a fantastic job on getting things fixed. I appreciate their professional, curtesy and care while working on the plumbing problem at my house. Very friendly crew! A rear find these days to get a great plumber, but these guys were fantastic! Thank you for your quality service, it’s much appreciated!!
Ramone was good to deal with but never got the estimate we were supposed to get. Asked several times, but still no estimate. Oh well...
First things first I originally contacted Titus Electrical who referred TNT Home Services. Good call! I suspected that my 25 year old A/C unit was dying. Shakir was on time for the inspection and proposed several options for replacement. We chose a new unit which was installed two days later by Nikita and Valeri. The unit is operating perfectly and does not continually cycle like the old unit did. The new unit is operating perfectly and we should be comfortable in the hot days ahead with a lower utility bill. I would recommend using this business for your A/C needs. Thank you TNT. They were responsive and Victoria was a great coordinator during the process!
I had bought a water softener 2+ years ago from TNT and was having problems with the unit not making soft water. I called TNT to have them look at it and repair it. Repair Tech showed up and said he had never seen that brand before and didn't know anything about the unit other than it was a piece of junk ....... he said that it was designed to only last a year or two. I told him that I paid TNT over $1700 and was planning on the unit lasting at least ten years? I had to pay their $99 trip charge to be told the repairman didn't know how to repair it. I called the factory and was able to get it working. Worst customer service ever.
About two months ago we had our HVAC replaced and had a humidifier installed by TNT. Shakir and several other technicians spent a couple of days removing the old and installing the new. Shakir was very professional but also personable with us and we were very confident in his expertise and service and the new system he installed. Today, around 2:30pm while in the basement, I noticed water all over the floor under the humidifier. It was leaking from the unit itself. I immediately called TNT and was told the earliest service appointment was Friday, June 23. I said “but it’s leaking”. I was also told the dispatcher would be contacted to see if someone could come out sooner. At 2:51, I got a text saying a technician would be out between 2:00 and 4:00. I then got a phone call from the dispatcher stating that Shakir was about 7 minutes away and would be here shortly. Shakir and another man showed up at 3:07 pm, quickly discovered there was a clog in the line on the humidifier and unclogged it. Shakir also suggested that the humidifier be shut off during the spring/summer months so the coil would not wear out. I deferred to his expertise and left it off. He showed me what it should be set to in the fall/winter months when the heater runs and would send us a email with the instructions. Then they we’re on their way by 3:30 pm. I am very appreciative of the service we received so quickly and the recommendations from Shakir.
We've used TNT for a couple years and they were AMAZING at the beginning. However, lately the service has gone downhill. They're always booked really far out, which I understand, but when your AC isn't working, that's not ideal! Most recently, we had a tech come out to look at our AC because the fan was blowing, but no air. It turns out that our breaker had tripped (which we now know should have been a red flag to the tech) and the tech made us feel really stupid about it, even asking if we'd flipped the breaker ourselves and only spent about 15-20 minutes at our house. A few days after that visit, the breaker kept tripping, but TNT couldn't get us in for another 2 weeks, so we called another HVAC company. Turns out our unit just needed a deep clean. The new company said that any AC tech should have caught the issue with a very basic amount of investigation because an AC unit tripping the breaker is always a big deal. Lesson learned. I really loved TNT, but after that and a few similar experiences in the last 6 months, we've moved to a different company. In this economy, we just can't afford to pay the $99 service fee for no work done.
Bradford (Brad) just finished up replacing the main shut-off value for our house. He was very professional and was able to complete the job quickly with no issues. He made a point to remove his shoes afterwards so he didn’t rack any dirt through the house from the crawl space, and he made sure everything he needed to open (lowest faucet, gates, doors, etc.) got closed back up, leaving no trace he was even here. Thanks Brad!
I'm not sure what has changed with the company, but they have changed since we started using them about 4-5 years ago. I wanted to support a veteran owned, community local business. When we first used them, it seemed the service was more personalized and less of a big business. I don't know much about HVAC, plumbing, etc, but they have repaired things for us, I just hope that it has been done correctly and actually needed to be done. Another frustration that we have had is scheduling appointments. Our scheduled appointments keep getting canceled because someone calls in sick (this has happened 4-5 times now) . I get it, people get sick, but I have to use PTO when I schedule an appointment. We also bought the service plan. I appreciate the discount offered with the service plan but question the actual knowledge of the techs coming to do the inspections.
Harold [H.] of TNT has the most amazing and professional approach to assisting and providing exceptional customer service. He is extremely knowledgeable and conveyed important information about our HVAC system. TNT has always looked out for our best interests and made extra effort to ensure that our home utilities are properly functioning. We recommend this business.
Michael was dispatched to help us with a complicated tankless water issue. He is knowledgeable and seems experienced at dealing with tankless water heater. I didn't hire him to fix the issue because the TNT dispatch did not relay my message clearly, and Michael did not have the proper equipment nor sufficient time to diagnose the cause. And I needed the hot water fixed ASAP in the house. I would hire Michael next time though, he seems trustworthy and knowledgeable.
TNT Home Services was great. I had a 2 part plumbing project, and it was done quickly and professionally. Michael explained everything to me and did very quick, quality work.
Harold is an incredibly young man! Professional and qualified as well as a kindred spirit!
Michael was great. Definitely going with TNT for our next plumbing projects!
I reached out and at first they were professional and prompt I set up a appointment to look at a small job at a church in longmont, they sent out a HVAC guy when I needed a plumber which at the time was no problem we rescheduled and a couple days later they sent a plumber everything went good the problem is that never heard back from anyone from there. If they didn't want to do the job they should have said so from the get go.