Reviews (100)
On time, professional, corrected the issue. Waited until we turned on the irrigation line. Just awesome.
Vinzent replaced the failed blower on our HVAC. He thoroughly cleaned our system and gave a general lifecycle assessment. He was committed to restoring service as quickly as possible.
Charles was excellent. Thorough and went through our whole heating system troubleshooting and explaining every aspect. I would highly recommend wirenut and especially Charles. A really nice guy to boot!
They reschedule & reschedule & reschedule. I made an appointment with WireNut to come by my house on December 14th. My partner and I don't work from home, so we had to make arrangements for the meeting. On the 14th, WireNut called my partner (who stayed home) to cancel our appointment and asked us to reschedule. We again changed our plans around so we can accommodate them. My partner cleared his day and stayed home to meet WireNut on December 17th. On the day, the company called to cancel again. My partner responded by saying that we will contact WireNut when we have time for their service. The lady on the phone reacted angrily, stating why we weren’t ready for their service when we scheduled them to come in the first place. After the phone call, we reflected on what happened and if we had done anything wrong in this situation - and honestly, we didn’t. Please WireNut, put yourselves in our shoes… We don’t want anyone judging us, let alone get attitude. Working from home may be a standard now days, but we lost money and hours trying to work around your busy schedule.
My elderly uncle called for some emergency service. They came in and did the work, and then talked him into an upgrade of a very expensive electrical panel. He was confused and gave them credit card (no contract, no signature). We found out and immediately cancelled. They are keeping most of the funds saying work was already “in-process”. So disappointed they would take advantage of the elderly like this… We’ll try and work with credit card company to make this right. Awful service.
Had them out to quote for an electrical update (125 amps to 200 amps) and they charged a $79 "dispatch" fee that I was not told about. If you're going to have a fee, it should be upfront because I would have cancelled it. Seemed a little sketchy as well when they asked about the fee. The guys were nice enough who came out but their quote was ungodly expensive. Over $9,000 when most other companies were quoting under $7,000 for the exact same work. Between the dispatch fee, the expensive quote, and the reviews I read - I don't trust this company enough to hire them.
Wish I could give ZERO STARS for this company. I paid for the annual package and on the 1st visit for the AC Tune up, the guy had zero knowledge about what he was doing. He ended up disabling my system on a hot summer day for 5 hours due to him incorrectly removing wires inside the furnace. They had to send a 2nd tech over to fix his mistakes. The 2nd visit, to drain the water heater, the guy was here for about 15 mins and left. Now thru their automated calling and their live reps, I've received 4 calls in 4 days, AFTER I've asked their reps NOT TO CALL ME until July for service. They really know how to harass customers!!!
Dealing with this company has been one of the worst experiences of my entire life. I paid for an $8,000 job in full before they even started the job. The job was started by one electrician who was removed from the job midway, resulting in copious amounts of drywall damage that they refused to cover. Now they can’t pass inspection. In addition, they have blocked all contact with me so I can’t address the fact that I paid $8,000 for a job that’s not complete. I am now stuck paying another electrician $1500 just to bring it up to code. I genuinely feel like they took my money and ran.
I have used WireNut in the past (for installing new recessed lighting) and the experience was fine. However I have been trying to schedule them to fix a faulty outlet for over 4 weeks and they have called and cancelled my appointment on very short notice 3 separate times. I finally asked what kept causing the scheduling changes and the scheduling dispatcher informed me that she couldn’t guarantee any appointment slot would be kept - that they schedule on their end based on priority of the call regardless of the planned schedule. I could theoretically continue to be rescheduled indefinitely if they deemed other calls for service as higher priority. I would have sympathy for this if it had happened once or twice but allowing it to happen three times just shows a disregard for their customer's time and schedule. Really disappointed with this experience because the tech I worked with the first time did well, but their approach to scheduling is not worth it. Update: Someone from their customer service team did reach out to me to explain that they are currently short staffed which is exacerbating the scheduling issue. Added a star because I appreciate the follow up even if it didn't resolve the issue.
Joseph was the consummate professional--smart, willing to share, efficient, and personable. He did a great job, explained everything he was doing, showed me where problems existed, and made excellent recommendations for addressing them. A super representative of a great company.
Andreas is the best. He provided well thought out and logical options, helped me understand the benefits of each and then went right to work. He even took out our trash when he was finished. Will definitely recommend the WireNut and will request Andreas when we remodel our kitchen in the spring.
Kory and Aron did a great job here today. Very professional and thorough. I wish I could rate punctuality high, but it took several attempts on several days to finally get here. This isn’t a criticism of Kory or Aron as much as scheduling. I fully realize that inspections can find major problems that take time and thus delay other inspections. Scheduling needs to be able to adjust and reroute other techs to meet specified times given to customers.
I very much appreciate that their technician -- Jesse -- arrived during the window promised, plus his "30-min out" estimate was spot on. He diagnosed the problem quickly and explained exactly what was required. I will definitely be using WireNut again.
Met Korey W. at The WireNut booth at a home show where we scheduled a Furnace check for our home. Korey did a thorough inspection from the thermostat to the smallest internal parts of the furnace (something two other companies failed to do). With his great knowledge and experience, he helped us understand the ins and outs of the system, what parts were not performing to the recommended specs, and gave us an option on whether we wanted him to replace the parts and fix things on the spot or not. He did a side by side performance check with the old and new part so that we could see the difference ourselves. Korey went over and beyond in ensuring we got the best use out of our furnace, with the aim of prolonging the lifespan of the system. With the performance of this young man, this is a company we would recommend to anyone.
My technician arrived on time he also gave us a courtesy call when he arrived he went right to work he took my heater apart and he found what was wrong with it very professional told me showed me gave me directions and we found out it was going to cost pretty much about three grand to get it fixed right and a new one was only a little bit more than that so he gave us guidance we went ahead. gave exactly how much it would cost what it would cost what the finance company Greenleaf would charge and all that he was very professional it was a great experience for us thank you very much why
Ben (the technician) was knowledgeable and professional. He was able to quote and do the job in the same day! Ben had a positive and friendly demeanor! The price tag was fair for the challenging task performed. I will gladly recommend Ben services to my neighbors, family, and friends!
Charles the HVAC technician was very professional and knowledgeable. He explained everything he was doing to me, answering all of my questions and treated me respectfully. I am extremely pleased with the service and will call WireNut again for any household problem I may have.
We had a bad circuit in our home. Teon was on time as promised and did an excellent job diagnosing and correcting the situation. He even gave us some tips on how best to prevent and solve similar issues in the future. We had a great experience with Wire Nut and would not hesitate to use them again!
Jonathan was very professional and courteous. I appreciated his thorough review of how our furnace is operating once he finished his cleaning and inspection. In particular, there is a slight rattling noise the furnace is making due to normal wearing of the manufacturer-installed ball bearings. He assured me the furnace is still operating safely and that, eventually, the bearing will need replacing but not quite yet, as they are not too loud and not impacting the functioning of the equipment. I was impressed that unnecessary repairs weren't going to be made until something proved necessary. That went a long way to build trust. I will certainly be using your services again and recommending WireNut to others! Thank you, Jonathan
This isn't the first time we used Wirenut, and each time they did a great job. Brandon Ganow and his partner today 12/19/19 were in and out in no time. They were polite and professional and did the job on how it should be done, they replaced two ceiling light fixtures. Wirenut did a complete new breaker box install for us in 2014, which we badly needed and our electricity has been running good since then. If you use a company more than ounce of course that's a recommendation.