Reviews (33)
They made a very big error on the install of my AC unit when home was built. They placed a union fitting inside my outside home wall.
Installed our HVAC in 2016. It has had a leak 3 times due to a terrible install. They used an aluminum line set to a copper unit. The metals react and corrode causing a leak in the same spot every 2 years.Our entire neighborhood has the same issue and Chas Roberts is doing nothing to fix the issue.
Thumbs up to Mark he was very professional and knowledgeable
Straight forward and answers questions without making up answers
They were quick in sending a tech and efficient in making their diagnosis and repair.
We got back from a weekend trip to find our AC was completely dead. Called about 1130 PM to request a scheduler to call in the morning. At 617 the next day a a scheduling called and got us an appointment that day. Craig came out and totally took care of us and we're back up and running. A really good experience and will happily give our business back to them in the future.
Amazing n professional
They show up when they say that's important to me
Brand new build lived in the house for two years and there has been no problems with heating and cooling. So no need to do anything and look at anything then all of a sudden thermostat his dead and nothing working. I go up to trouble shoot an in the air handler is a 3 Amp fuse that chase Robert's put in. A tech from chase Robert's comes out says he pull on the thermostat wires that went to the ac unit because sometimes they get pinch and instead of putting a 3 Amp fuse back he put a 5 Amp fuse. This is a little suspicious in my book. And the charged me 85 dollars why did they not put a 5 Amp fuse in the first place and if the wires get pinch why don't they do the do diligence to pull back on the wire to relieve pressure. Are they doing this to get an extra service fee that take 5 min to repair. Or is their repairman just that lazy to do the job right make it work with a 3 Amp fuse
My man Tom! He was like the Batman of A/C's! Taught me everything I needed to know about my specific unit in under 10 minutes. After paying other companies crazy amounts for a simple fuse change, because they didn't find what was blowing the fuse. Tom was able to narrow down and diagnose the most likely issue in his mind, and it turned out to be just that! Albeit my experience with the office personnel no where near matched my experience with the manager and lead tech, I will still give 5 star
Good pricing, but our installers did a poor job.
Tanner was the tech that services are home a couple days. Great service, I was worried due to poor reviews but was pleasantly surprise. A good tech goes a long way.
I just wanted to give a shout-out to Kasey! He was awesome, professional, on time as well as knowledgeable. I was a little reluctant once our builders explained that this was the company that were scheduled for our repairs only after reading the reviews. I’m so glad that we experienced excellence. Ask for Kasey!
This was my first major repair. I was happy with the quality work the technicians preformed and was overall all pleased with my experience.
My ac went out the day before my vacation I have 7 kids single father I called them and the repair guy came out within a hour and fixed it in no time .big ups to isaac timm my kids love u now.
We have a Toll Brothers house with a Chas Roberts HVAC system... been here 4 summers and it has worked fine every summer except 4
Polite and friendly, knowledgeable and great service.
A/C unit not cooling. Called Monday at 3am and was told to make service appointment. Understandably there was a wait, soonest “emergency” appt was Wednesday 7pm to midnight. Have both a baby and two dogs at home. Checked into a hotel but husband waited for them to show up. Quarter to midnight called to check status as no update. Assisted by service line and advised they would have tech call. Ok they probably got held up.... two hours later still no call. Called again, told same thing. Still nothing. This is totally unprofessional. This was not a last minute appointment and no notice at all it is ridiculous. Any sort of update would be nice especially having to wait inside a hot house this whole time. Now we have to pay an additional night in a hotel and take off more time from work. Still with no update or knowledge of when or where the service repair person is. Save your time with this TERRIBLE service and lack of concern from this company.
Christian came out to repair our ac unit. His professional demeanor, very pleasant. My family will continue to do business with Chas Roberts.
Good learning experience for kids