Reviews (98)
Climatemp sold and installed two new Carrier Infinity series, 18 seer units in 2019. These came with a 10 year parts/labor warranty. In 13 months, Unit A stopped cooling 3 times over several months and Climatemp was unable to effect permanent repairs. The last time Climatemp repaired unit A, it stopped working within 18 hours. This was after several days of disruption, no AC, and probably 10 hours of attempts to fix it. Unit B stopped cooling at the 7-month mark and the air handler had to be replaced. They broke the condensate pump which leaked water everywhere and didn't seal the discharge side into the main duct during the install. In addition, I have seen several misdiagnosed issues, unterminated wires, holes in return box, and uninsulated freon lines to name just a few issues. My favorite was the condensate pump installed so that it blocked the door from closing to the air handler room. The customer service is awful. Nobody will call you back. You have to follow up on everything yourself. I had a no show on more than one occasion and when I called to ask where the tech was, “oh he’s not going to be able to make it.” After unit A stopped cooling, yet again, and nearly immediately after the last attempt to fix it, I attempted to reach a final resolution with the GM David, but he never called me back. He told me he would speak to the owner and let me know what they decided, but no call. It would be laughable if I hadn’t spent 14k on two units and was one year into a 10 year parts/labor warranty. In the end, I never heard from him again, all while unit A was not cooling. Ultimately, I had to get Carrier involved who thankfully switched my parts and labor warranty to another local factory authorized dealer, who has been amazing. The new dealer fixed unit A on the first attempt, in about two hours, which was over pressurized with freon, and had been incorrectly diagnosed by Climatemp. They provided updates through the whole process. Then, they re
Randall is the god of ac
Heather is awesome to work with!
Heather was amazing! She is friendly and understanding!
They were very professional and answered questions and such promptly. Very good work. Corbin is a very helpful HVAC worker.
Rob came out on an emergency call when our ac went down. He fixed the problem & got it cooled back down in no time. Since then I signed up for their maintenance program. Rob always is on time. He is friendly & even let's my son watch him work. Rob is great & always takes good care of our unit.
Rob was very thorough in explaining what was wrong to me. I'm extremely pleased with the overall experience.
Rob is very professional, on time, and always making sure everything is working right.
Rob Beck is such a nice young man. Very professional and covered everything with me step by step so I'd know where my money was going. Very impressed!
The service from their guy Rob was far more than I expected. He was in and out and got everything done. I’ve had no problems with the work and especially Rob.
If you ever needing a repair man rob is your man. He’s very professional and knows exactly what to do
Used this company while i was staying in that area and great company!! Rob is very professional and on time! Did a great job!!
Rob did an amazing job on my a/c unit was very professional and smart with his words as soon as he got to my house he got straight to work and didn’t stop till the job was done I was very impressed great worker!
Rob did an amazing job. He was very professional and polite. I would recommend Rob to anyone who needs HVAC work done.
Was having ac issues they sent a technician named Rob out. He was on time, professional, and did a great job. Had my ac fixed the same day.
Rob is a excellent service technician. Hes very knowledgeable. I will definitely be using Climatemp for all my future ac needs.
Rob did a great job. I will use them again
Very good and reliable business and I would like to thank Rob for the services he did for us.
Climatemp was very quick in getting a technician out when my heat went out at Christmas. Heather was very helpful and kept us informed throughout the process, from waiting on the tech to arrive to ordering and scheduling our parts to be replaced. I will definitely be calling them for all my HVAC needs.
The team was promptly on time and I am happy to have my heat for the cold weather moving in.Heather was very professional and took the time to even diagnose the problem over the phone before the tech arrived.