Fagnelli Plumbing Heating Cooling

My tankless hot water heater started leaking. It ended up cracking the drywall, dripping through the ceiling of my first floor ceiling. I immediately called a couple plumbing companies and Fagnelli Plumbing were the only company available to come out at short notice. They advised me of a $60 call out fee which I agreed to pay. The technician who arrived hadn’t had any experience with tankless hot water heaters, but made a call to his manager. He ended up tightening the fittings and presented me with a ridiculous bill. In total he was at the house for an hour and charged us $420 including the call out fee, to tighten 10 connections. The owner did agree to refund some of the invoice which was appreciated. Ensure you get a quote before the work is started so you aren’t surprised by the final invoice.

National Car Wash Solutions, Inc. worked with Fagnelli Plumbing Heating and Cooling on a commercial car wash project. They were great to work with and met their commitment with us on this project. I will be calling them in the future!

I think the reviewers above have said it all. We too had some broken pipes due to the cold weather. Fagnelli came out right away. They quoted us $700 (due to emergency prices but the final bill was over $1,000. just as the other reviewers said.

The State Farm adjuster reviewed the work and the bill and told us this was three times the average cost. Fagnellie spent 4 hours of work fixing the pipe which included an hour to go to Home Depot to get the pipes. The State Farm adjuster said this should have taken one hour and they should have had the pipes with them since they were standard.

We complained to Fagnelli stating the facts the State Farm told us, but they refused to work with us. Needless to say, I would never recommend them to anyone.

Offered me a free check on my AC unit. First person to ever work on the unit since I moved in 8 years ago. So i agreed. System never had problems. After they left and replaced a capacitor for 300 dollars told me my system was good to go. Provided no testing reports or anything. Didnt mention refrigerant depletion or anything like that. I tried it. It didn't blow cold air. I was skeptical so i called someone else. He performed same checks. Found no refrigerant at all in the system. During a further investigation the 2nd tech found my valve stems for the unit were missing. Without them the refrigerate will leak out. Told this to Justin at Fagnelli. It wasn't addressed at all. In fact as much as I asked to speak to a boss they couldn't even comply with that. 2 people looked at it. Fagnelli and then the WAPHC. I find it hard to believe my system worked for 8 years without valve stems. They said they would refund the cost of the capacitor which honestly they should. But with the cost of the valve stem replacement and loss of very expensive refrigerant I found their here's your refund go ahead and go process unacceptable. Especially since I didn't even call them with a problem and now I have one to deal with after they left. Telling me i was good to go. Beware.

Beware of this place. Prices are outrageously expensive.. Called today because we had a leaking pipe in the basement of our business. We figure we would keep the business local since they are only 5 blocks away. They came out, and did the work. The plumber was here for a total of 15 minutes. They charged $125 plus a $60 "trip fee" to drive 5 blocks. Total bill for 15 minutes of work and a 5 block drive, $185. Complete rip off. Would never use again.

I had a very good experience with Fagnelli. They are very knowledgeable and friendly! I've dealt with them on 2 separate occasions and they been great both times. The only reason I'm not giving 5 stars is because they are a little expensive. But I trust their work, so it's worth it to me.

I have both traditional heating/AC systems and a ductless system, and both have had some issues this spring. Fagnelli has been responsive and professional over the multiple visits that have been needed.

Broken water pipe on a Friday--Fagnelli seemed to think they had a dumb woman they could take advantage of. Gave me a bid of OVER A THOUSAND dollars to cut and merely cap the pipe (it was going to an old radiator in the attic that barely worked anyway). I was so offended I kicked the technician out of my house. He called me from down the street and told me his supervisor said they may be able to bring the price down! I called another plumber and had the job completed for $135. Fagnelli Plumbing are thieves!!!

Very nice, knowledgeable and helped us out in a pinch when our home warranty decided they weren’t going to cover anything ( even though they said they would before the technician came out). They did a great job, and completed it relatively quickly as well.

Timely, professional and courteous service. Plumber, Brian was excellent. Receptionist, Justin was congenial and kept me updated regarding anticipated arrival times. This is customer service at its best!!