Fagnelli Plumbing Heating Cooling

Benito was polite and did the job—for $715.83! He went to Home Depot for parts and installed them. I have no itemized bill and will not recommend Fagnelli because of their outrageous prices.

Had them out a while back for a no heat problem . They told me that I had a cracked heat exchanger , and needed to replace the furnace immediately . Their quote was ridiculous . When I declined , he said he would red tag my furnace , and call the building inspector , and then I would have to leave my house until it was fixed . I asked him to show me where the crack was, but his camera conveniently died . I offered to go pick him up a battery. , but his takes “ special “ batteries. Told him to go kick rocks . Had another company come out , replace the thermocouple, and no more problems. And we looked at the heat exchanger with his camera . Couldn’t find anything . These guys are con men . Find someone with integrity to work on your home …

One of their workers darted out in the street, almost causing a tbone accident. Had no care in the world. Saw me coming because there wasn't traffic. I wouldn't want that kind of personality doing any labor work for me.

We have used Fagnelli Plumbing Heating and Cooling for two different jobs in the last 4 months-one was an easy garbage disposal repair and the other was to repair a leak by replacing a pipe. The second job turned out to be more extensive than we all expected. But the crew was great-they took on the work and were done in two days! They were pleasant, very mindful of the slight disruption it was causing and did their best to make sure we were not inconvenienced. They were also good about social distancing from us and wearing a mask when in the house. They cleaned up everything as they moved on to other aspects of the job.

Mike and his partner were absolutely outstanding! Very pleasant, informative and helpful. They were knowledgeable and knew right away the issue. This is my 2nd experience with Fagnelli and will definitely use them again if needed.

We were referred by a friend and now we use Fagnelli for all of our commercial and residential needs. They are very reliable, reasonable, professional, and they explain the problem and the process before preforming any work. They get the job done! I would definitely recommend them for all you Plumbling and HVAC needs.

Returned home from a weekend trip and found that my hot water tank had failed. I was referred to Fagnelli Plumbing . I called the office and received same day service. The service tech was very professional and knowledgeable . the tech reviewed my equipment and confirmed that the hot water tank had failed and was in need of replacement . He did some research and offered me three options. I had hot water the same day. Excellent experience, professional service tech, clean installation 10 year warranty and upfront pricing. I even revived a follow up phone call from the owner the next day.
100% satisfaction. Nice to have a plumber that you can brag about !

We have used them twice now; once for a weekend emergency gas leak and once just today for a scheduled repair. I can't say enough good things; they were polite and easy to schedule with both times, and the plumber we had today (Mike) was professional, helpful, and communicated everything quickly to us. Cost was more than fair both times. Work was thorough. We have definitely found our go-to plumbers!

STAY AWAY!!! Absolutely outrageous prices. The serviceman (Doug) was overly kind and honest but (in the interest of keeping his job) went by the book - and the book required him to quote a handful of ridiculous services ($413.74 to drain and bleed an overflow tank!!??). Sadly these folks did the install on the systems in my house for the previous owner and while I would have loved to have kept using them, the prices and service are just dishonest. I called in and told them exactly what the problem was (the $76 part, which I had previously researched online) and they absolutely couldn't quote me a replacement cost without sending the service technician ($49). I even talked to the owner and he tried to sell me on some confusing annual plan plus the one time service call plus repairs. Had I agreed to everything this $76 part would have cost me almost $600. I feel so terribly bad for the unsuspecting folks, elderly, etc - who don't know any better. Fagnelli is absolutely outrageously expensive. They are friendly (but not helpful) on the phone but beware when it comes time to quote something - and they won't quote until you pay them to come out. Furthermore - I looked up some basic inspections that the serviceman should have done (like check to see how full the expansion tank was, check if there was air in the system, etc.) and he did NOTHING other than quote from his book. Again - nice guy, not his fault... but their procedure is just absurd. BBB already knows about them apparently. STAY FAR FAR AWAY.

Had a broken furnace. Parts under warranty. Tech arrived, diagnosed problem, quoted me a price of 630, plus the 90 already paid, so total of 720. I asked them why did I have to pay for the replacement part, when furnace company had said " take broken part to supplier, they will give you a free replacement" Fagnelli supervisor said, " you pay 630., and we reimburse when we get reimbursed". I called another company. They got the part for me, same day, fixed problem in 10 minutes once part was in hand. I paid them 120. So Fagnelli was going to charge 6 times that amount. Did I believe they would "reimburse" for the part? No. But even if I did, the part costs was: $186., so at best they would have charged additional 444. for "mark up" on the part and 10 minutes of work, plus another 90 for showing up. Do not use these guys. They have bad reviews on BBB, rip off report, yelp and probably other places too.