Edward L Kemp Co

Just before the cold really hit this winter (21/22) my furnace failed completely with little warning on a Friday evening. Scheduled appraisals through Lowe’s and HD (because their system was available on a Friday evening). Contacted Kemp on Monday. Techs came from each company on Tuesday and Wednesday and each gave a quote on replacement. Kemp went a step further and offered to contact the furnace manufacturer and let me know that they could probably get most of the necessary parts for FREE. I didn’t go the repair route since temps were expected to drop well below freezing in a few days, the old furnace was close to 30years old, and the repair would still end up running close to a grand with a full days work involved but I very much appreciated the option and honesty.

Got quotes from all three with Kemp’s quote having more detail and more options and the total for all the identical furnace options were $500-1500 less than the othern companies. They were always quick to respond, happy to discuss options and pros/cons with me, and went the extra mile to check on exact availability and scheduling for all the options I considered.

The lower cost option that I initially picked would have needed ordered and shipped since it was out of stock both locally and regionally but the upgraded variable speed unit was still cheaper (by around $600) than the lower cost options from the other companies so I got the upgraded unit and still saved a good bit. Again they did all the leg work tracking down the options and giving me time frames. Best of all both the other companies needed 1-3 weeks lead time for the actual install while Kemp was able to schedule for the start of the following week! The whole job took two days and the install tech was super polite and did a great job explaining everything he was doing and how to monitor and maintain everything (I told him at the start that this was important to me). The icing on the cake then was that at the end of it all the bill was exactly as quoted with no hassles or BS and every bit of the work is extremely clean and professional looking with great touches like extra clean outs added to my drain line and nicely made plugs so I can blow it out mess free (didn’t even leave metal filings or packaging trash behind).

I’ve always been super hesitant to hire companies for jobs like this after seeing seeing and experiencing some real horror stories over the years and I this is one of the first times I’ve felt really 100% satisfied with having spent thousands of dollars on having someone else fix/upgrade something in my house for me!

Note 1: It has now been a COLD month or so since the install and everything is working great. I waited to review till I could confirm their work was as good as their salesmanship and first impressions.

Note 2: Not a paid reviewer and I was referred to them by a family member after they did similar outstanding work at my grandfather’s house.

Note 3: On nice touches I forgot to mention they also figured out part of the problem that ultimately killed the old furnace was likely that the combustion intake/vent pipe openings were very close together so they explained and fixed the issue at no extra charge. This seems like a big deal to me because judging from the life of the old unit they could easily have let it go and no issues would likely have shown up till way past any warranty date and I’d have never known any better except that the tech showed me and explained what he did and why.

Quick, fair and willing to take the time to explain what NEEDS done. Not just trying to sell unnecessary services. These guys are busy cause they're good but in a pinch they're willing to fit you into the schedule to help you out. I trust these guys enough that I don't even bother getting competitors quotes for replacement units or repairs.

Furnace went out while the low temperature was 25 degrees. I called Kemp and the technician was at the house in less than an hour. The part needed was not a common part. He drove 60 miles round trip to get the needed part. After returning he had the furnace running in 30 minutes.
The technician was very knowledgeable and personal.
It was refreshing to do business with a company that is professional.
If you need this type of work this is the company to get.

Our air conditioner died in the height of summer heat. We had three estimates from different HVAC companies. When Mike came to give us the estimate he was kind, professional and thorough. We were given many options to choose from. The pricing was reasonable. The quality of the work was extraordinary. I highly recommend the Kemp team. Thank you SO much for saving us from the heat!

Same day service. Tec was friendly and knowledgeable. Will definitely use them in the future.

We are very happy with the furnace and air conditioner we had installed. The workers were very informative, courteous, clean, their work was excellent, cleaned up after they were done. We were surprised how much less our gas and electric bill was after the installation. The owner gave us many options to consider so we could make the right choice. We had 3 other companies give us one choice and only one price to consider. We would recommend the Edward L Kemp company to anyone looking for competence and value.

Mike gave us several options for replacing our existing air conditioner and furnace and was very knowledgeable in explaining those options. Bill and Emma did a great job in installing the new equipment. They answered all of our questions and we asked lots of questions! They continually kept everything cleaned up. We are very pleased.

My husband and I were so pleased with the work that Edward L. Kemp did at our home. We had a meeting scheduled within a few days of talking with them, received our estimate within a couple days, and had the job completed within a week of our final decision. Mike was great to work with, he didn't push for a more expensive air conditioner or furnace, instead he helped us get a comparable system to what we previously had and liked. The two technicians that installed our new air conditioner and furnace were very knowledgeable and did a great job! Jen in the office was also very nice and always responded to our emails within the same day. To top it off, they sent us a beautiful flower basket with a thank you card! I would highly recommend this company. You won't be disappointed! Thank you Edward L. Kemp team!

Kemp did heating maintenance for me last winter and I was extremely satisfied with the job they did. They installed a new AC unit for me this summer and I again was extremely satisfied with their work. From the initial phone call through the entire installation, they were professional and courteous. I do not hesitate to highly recommend them.

I had a wonderful experience at a very stressful time when the air conditioning quit working this month. Mike Kemp came out quickly and explained the different systems and gave us recommendations for what was best for our home. We did get other estimates but, not only did he come in with a very competitive price, we felt comfortable with the expertise that he had in this business. We chose to use Trane products.
Justin and his helper came on time and were able to install both our new furnace and air conditioner in two days. They were very respectful of our home, exceedingly neat in their work, (even cable ties were neatly spaced) and when it was all done they explained the system and new thermostat.
Jen was responsible for processing all the paperwork. She is very thorough to the point that all the warranty information was sent in by her and all the paperwork for the rebates etc was already filled out with little more than me signing and adding a stamp.
Shortly afterwards our 88 year old mother had a air conditioner failure and they were able to send a technician out that day! to fix the problem. You can't ask for more than that from a company. All were helpful, knowledgeable, and eager to respond to us,