Santa's Heating & A/C, Inc.

I was driving the other day and one of their workers was in such a hurry (he was tailgating very heavily), when I was in the left turning lane, he then came up next to me and threw what sounded like pebbles at my car. Who does that?????? Horrific and incredibly disrespectful. I was stunned that it even occurred. The person was so angry . I will never use this company. Never.

One of there drivers at 605 this am was in such a hurry on 176 by morgantown he almost hit my truck then he got on the turnpike doing close to or over 90 mph so far he has almost caused 3 accidents weaving in and out of traffic. Sorry I didn't get a plate number but I am sure as a company you know who it was

My development is relatively new and used Santa's to install the A/C units. I have had really bad A/C issues for three weeks now. I initially used a bigger name service and they were responsive, but expensive, and recommended i reach out to Santa's to see about my warranty. I do have a parts warranty with them. I have reached out to their service manager REPEATEDLY, she NEVER returns my calls. I only spoke with her once, and all she said was yeah she got my message and added me to service. The guy who came was rude as hell. Very strong attitude and acted like I was inconveniencing him. Because I wasn't already "on the schedule." I tried explaining the issue and he had the audacity to say "well this isn't even that bad" (74 degrees when AC was set to 68, oh its 85 now because he failed to fix it). He couldn't give me an answer as to what was wrong. I paid nearly 300 bucks for a kid with a chip on his shoulder and a temporary fix, emphasize on temporary, that is now worse than it ever was before. My significant other and I are extremely upset, because we were told by this guy he "might" be back Friday (so, two days from now). He said I need to "confirm" that with the service manager--same woman I couldn't reach before. Three calls and a voicemail later, NO response. I have no idea if anyone's coming Friday. We are in limbo, and now I"m being forced to reach out to that bigger, more expensive company, who likely isn't covered by the parts warranty.

They treat their customers like dirt and an inconvenience, and charge you $300 for the pleasure of doing so. That isn't right. I may just be sending them the bill for the part, if the bigger company isn't covered by the parts warranty.

Apparently overnight my pilot light to my furnace went out, didnt notice til morning, called a few different places, no answer. Then I called Santa’s & they picked right up! Valerie sent out the closest technician within a few hours & before i knew it my family & I had our heat back up & running asap! Great experience, john(the tech) was awesome, very nice, knowledgeable & was super quick & when youre in the dead of winter & need your heat back up, “quick” is realllyyy super key! If you need your heat or a/c back up & running asap, id call Santa’s every single time! You wont be dissapointed, 100%!

Great job fixing our furnace air conditioner. Showed up on time very good customer service the tech figured out what it was pretty quickly and took care of the problem. I would recommend and we'll call them again

Santa’s refitted my 1954 split level with a new AC unit and removed the baseboard heating with forced heat. All service technicians were great and love the look of my house without those ugly baseboards.

Efficient, friendly, and affordable. I called this morning and a service call was made within a few hours. Now I have a working AC unit just in time for a hot and humid week ahead.

No follow through if you want a non carrier furance unit or even just an install

John the Technician who performed our AC maintenance was awesome!

They did excellent job for us. Great! We are appreciated!!